# Billing questions Source: https://vpsdime.com/knowledgebase/billing/billing-questions Last reviewed: 2026-07-05 Summary: A billing FAQ for VPSDime, pausing and holding a service, late payment and fees, upgrades and proration, switching billing cycle, invoices and saved cards, chargebacks and crypto payments, transfers, and how to query a charge you don't recognize. Common billing questions, answered. For the invoice schedule and what happens if you don't pay, see [when invoices are due](https://vpsdime.com/knowledgebase/billing/billing-timeline); for refunds and the money-back guarantee, see [refunds and credits](https://vpsdime.com/knowledgebase/billing/refunds). Anything not covered here? [Open a ticket](https://vpsdime.com/open-ticket/). ## Pausing and holding a service **Can I pause my service for a few months and pick it back up later?** No. We reserve your VPS's resources for you the whole time it exists, so we can't hold or pause a service and stop billing for it. If you no longer need a VPS, you can [cancel](https://vpsdime.com/knowledgebase/client-area/services/cancellation) it, but cancelling deletes the data, so back up anything you want to keep first. **Does powering off my VPS reduce my bill?** No. Your resources stay reserved whether the VPS is running or powered off, so the price is the same either way. ## Late payment, suspension, and fees **If I pay an overdue invoice after my service is suspended, does it come back on automatically?** Yes. Paying the overdue invoice **reactivates the service automatically**, usually within a few minutes, with nothing else to do. See [when invoices are due](https://vpsdime.com/knowledgebase/billing/billing-timeline) for the full schedule. **Do you charge a late fee on overdue invoices?** No, we don't charge late fees. **Is there a reactivation or reconnection fee after a suspension?** No. Reactivation after payment is free. **I can't pay on time. Can I get a little longer?** Yes, just ask. [Open a ticket](https://vpsdime.com/open-ticket/) before the due date and we can extend your service a few days to get you through a rough patch. We're glad to help as a one-off, though we can't do it as a recurring arrangement. **Can I get temporary access to my suspended VPS to download my data before it's deleted?** Of course. [Contact us](https://vpsdime.com/open-ticket/) and we'll **unsuspend the VPS for 24 hours** so you can back up your data. Ask **before** the service reaches termination on the [billing schedule](https://vpsdime.com/knowledgebase/billing/billing-timeline), once a service is terminated, the data is gone. The full walk-through is in [Getting your data from a suspended VPS](https://vpsdime.com/knowledgebase/billing/data-from-suspended-vps). **My service was terminated for non-payment. Can I get it back?** No. Termination permanently deletes the data, so there's no way to reactivate a terminated service. You'd place a new order and restore from your own [backup](https://vpsdime.com/knowledgebase/client-area/nightly-backups/nightly-backups-overview). If your old IP address is still free and not assigned to another service, we can usually put it on the new one, just [ask](https://vpsdime.com/open-ticket/). ## Upgrades, downgrades, and add-ons **If I upgrade mid-cycle, how am I charged?** The upgrade is **prorated**: you pay only for the remainder of your current billing cycle at the new rate. See [upgrading or downgrading](https://vpsdime.com/knowledgebase/client-area/services/upgrade-downgrade). **If I add an extra (IP, storage, bandwidth, or backups) mid-cycle, how is it billed?** It's **prorated to your renewal date**, so the add-on lines up with your existing invoice from then on. Add extras from [Extra Features](https://vpsdime.com/knowledgebase/client-area/services/extra-features). **If I downgrade to a smaller plan, do I get money back for the difference?** No. A downgrade doesn't generate a refund or account credit for the difference. See [refunds and credits](https://vpsdime.com/knowledgebase/billing/refunds). (On **Premium VPS** downgrades aren't offered at all, Premium is upgrade-only.) ## Billing cycle and multiple services **Can I switch my billing cycle, for example monthly to annual?** Yes. If the service has an unpaid invoice, it's updated to the new cycle and price automatically; otherwise your next renewal invoice is the first one on the new cycle. See [changing your billing cycle](https://vpsdime.com/knowledgebase/client-area/billing/change-billing-cycle). **Can I line my services up on one renewal date, or onto a single invoice?** Yes, and it's self-service: [Sync your renewal dates](https://vpsdime.com/knowledgebase/client-area/billing/sync-due-dates) aligns any of your services onto one renewal date with a single one-time invoice, and from then on they renew together, services due on the same date with the same payment method are combined onto one renewal invoice. To move a single service to a particular day of the month instead (the 1st, or just after payday), use [Change your billing day](https://vpsdime.com/knowledgebase/client-area/billing/change-billing-day). ## Invoices, cards, and paying **I placed an order by mistake and don't want it. How do I cancel it?** As long as it's **unpaid and still pending** (nothing on it provisioned yet), open [My Services](https://vpsdime.com/knowledgebase/client-area/services/my-services), find the order marked Pending Payment, and click its **Cancel** button, that abandons the order and cancels the unpaid invoice. If you don't cancel it yourself, our system does it **automatically after 3 days**. **I started an Add Funds deposit but don't want to pay it. Can I cancel it?** Yes. The unpaid Add Funds invoice shows on your [dashboard](https://vpsdime.com/clientarea) with a **Cancel** button; nothing is charged if you cancel. Left alone, it's **auto-cancelled after 24 hours**. See [Add funds](https://vpsdime.com/knowledgebase/client-area/billing/add-funds). **My service was terminated for non-payment. Is my account closed too?** No. Termination ends the **service** (and deletes its data), but your **account stays open**: you can still sign in, your invoices and history are still there, and you can [place a new order](https://vpsdime.com/knowledgebase/presales/how-to-order-a-vps) whenever you like. Nothing is held against the account for a past termination, walking away from a service you no longer needed is a normal way for hosting to end. **I cancelled my service, but it has an unpaid invoice. Do I owe it?** No. Cancelling a service **cancels its unpaid invoice** as well, so there's nothing left to pay, and a cancelled service doesn't generate further renewal invoices. This works even if the service is already **suspended for non-payment**: the Cancellation tab stays available, and an immediate cancellation clears the unpaid invoice with it. If an invoice still shows Unpaid after your cancellation went through, [open a ticket](https://vpsdime.com/open-ticket/) with the invoice number and we'll clear it. See [cancelling a VPS](https://vpsdime.com/knowledgebase/client-area/services/cancellation). **Can I get an invoice up front for my accounting or a purchase order?** Yes. Invoices are **generated before you pay** them (renewals 14 days ahead), so the invoice is usually already in your client area. If you want to **pay a renewal early** and the invoice isn't there yet, [contact us](https://vpsdime.com/open-ticket/) and we'll raise it for you, see [paying early](https://vpsdime.com/knowledgebase/billing/billing-timeline). And if what you actually want is to **prepay months up front** (a quarter, a year), that's self-service: [Pay for your service in advance](https://vpsdime.com/knowledgebase/client-area/billing/pay-in-advance). To show your company name and VAT or GST number on it, add them on [Account Details](https://vpsdime.com/knowledgebase/client-area/account/account-details); see [taxes](https://vpsdime.com/knowledgebase/billing/taxes) and [viewing invoices](https://vpsdime.com/knowledgebase/client-area/billing/invoices). **Can my accountant or team receive our invoices?** Yes. Add them as a **contact** with **Invoice Emails** enabled, or set them as your **Billing Contact**, and invoices and billing reminders go to their email. A **sub-account** with the **View & Pay Invoices** permission can also sign in and pay them. See [contacts and sub-accounts](https://vpsdime.com/knowledgebase/client-area/account/contacts-and-sub-accounts). **Do you store my card details? Is my card safe?** You can save a card to pay invoices manually, or to renew your services automatically. Your card is stored securely with our **payment processor**, not on our servers. We only keep a token that lets us charge it, so your card data stays safe. See [saved cards](https://vpsdime.com/knowledgebase/client-area/billing/saved-cards). **Do you add a surcharge for PayPal, crypto, or any payment method?** No. The price is the same however you choose to pay. See [payment methods](https://vpsdime.com/knowledgebase/billing/payment-methods). **Can I pay by card in more than one way?** Yes. At the invoice page, three options take a card: **Mastercard / Visa** (our main card processor, cards only), **PayPal / Card**, and **Alternative PayPal**, and the last two also accept a card inside their checkout, not only PayPal. Each runs through a different provider, which matters most if a payment is declined: the same card is often accepted by a different option, so if one turns your card down, try another before switching methods. See [payment methods](https://vpsdime.com/knowledgebase/billing/payment-methods) and [why a card payment fails](https://vpsdime.com/knowledgebase/billing/card-payment-failed). **How do I set up or turn off automatic renewal?** Save a card or set up a PayPal billing agreement to auto-renew, and switch it off whenever you like. See [automatic renewals](https://vpsdime.com/knowledgebase/client-area/billing/manage-subscriptions). ## Disputes, chargebacks, and payment problems **What will the charge look like on my card or bank statement?** It depends on the option you paid with. Card payments made through the **Mastercard / Visa** option include **VPSDIME** in the descriptor. Payments made through the **PayPal / Card** option appear as **Paddle**, and through the **Alternative PayPal** option as **Fastspring**; those are the payment providers that process the charge for us. So a Paddle or Fastspring line on your statement around your renewal date is most likely your VPSDime payment. Check the amount and date against [your invoices](https://vpsdime.com/knowledgebase/client-area/billing/invoices) before treating it as a charge you don't recognize. **I think I was charged incorrectly, or I don't recognize a charge.** Contact us first. It's usually much faster than opening a dispute with your card issuer or PayPal, which can take days or weeks. [Open a ticket](https://vpsdime.com/open-ticket/) with the **invoice number** or transaction, what looks wrong, and the payment method used, and we'll put right anything billed in error. **What happens if I file a chargeback or PayPal dispute?** Our system automatically **suspends the related service** when a chargeback or dispute is raised, and we'll reach out to understand what happened. If it was a mistake, or your bank raised it on its own, we'll give you the chance to sort it out with your bank or PayPal. Getting in touch with us first is always quicker and keeps your service online. If you've already opened a PayPal dispute, see [closing a PayPal dispute](https://vpsdime.com/knowledgebase/billing/close-a-paypal-dispute). **My card was declined, or my invoice isn't marked Paid after I paid.** See [why a card payment fails](https://vpsdime.com/knowledgebase/billing/card-payment-failed) for common decline reasons, and [Pending or Security Review after paying](https://vpsdime.com/knowledgebase/billing/invoice-pending-after-paying) for why a payment isn't marked Paid right away and clears on its own (and why not to pay twice). That guide also covers **PayPal eChecks**, which can take a few business days to clear. **I was charged twice for the same invoice. Is my money lost?** No. If a duplicate payment happens, whether from a glitch on our side or on the payment gateway's, our system accounts for the extra payment and **automatically adds it to your account as credit**, so it isn't lost. The credit is applied toward your future invoices. If you don't see the credit or the numbers don't add up, [open a ticket](https://vpsdime.com/open-ticket/) with the invoice number and both transactions. **My crypto payment underpaid, overpaid, or hasn't confirmed. What now?** We use **CoinPayments** as our crypto gateway, and they handle under- and overpayments directly: for an underpayment you can send the difference, and an overpayment can be refunded. Reach CoinPayments at https://legacy.coinpayments.net/supwiz-buyer. The full crypto guide, networks, confirmations, tracking a payment by TXID, is [Paying with cryptocurrency](https://vpsdime.com/knowledgebase/billing/crypto-payments). ## Transferring a service **Is there a fee to transfer a service to another account?** No, transfers are **free**. Both people [open a ticket](https://vpsdime.com/open-ticket/), one confirming the transfer out and one confirming it in, and we move the service across. The service can't have any unpaid invoices at the time. See [transferring a service](https://vpsdime.com/knowledgebase/client-area/account/transfer-a-service). ## Still need help? You can [open a support ticket](https://vpsdime.com/open-ticket/). So we can help on the first reply, it's worth mentioning: - the invoice number or the service involved, - what you'd like us to do. ## Related questions - "Can I pause or hold my VPS and resume it later?" - "Do you charge a late fee or a reactivation fee?" - "Does paying a suspended invoice bring my VPS back automatically?" - "Can I get an extension if I can't pay on time?" - "Are upgrades and add-ons prorated?" - "What happens when I switch billing cycle?" - "Is my saved card safe, and do you add payment surcharges?" - "Can I pay by card in more than one way if one is declined?" - "What happens if I file a chargeback?" - "I cancelled my service, do I still owe its unpaid invoice?" - "Why is there a Paddle or Fastspring charge on my statement?" - "I was charged twice, what happens to the extra payment?" - "How do I get invoices sent to my accountant or team?" - "What will a VPSDime charge appear as on my card statement?" - "How do I transfer a service to another account?" - "My service was terminated, is my account closed too?" - "Can I order again after a service was terminated for non-payment?" - "Can all my services renew on the same day, on one invoice?" - "Can I prepay my VPS for a year?"