# Closing a PayPal dispute or case
Source: https://vpsdime.com/knowledgebase/billing/close-a-paypal-dispute
Last reviewed: 2026-07-02
Summary: How to close or withdraw a PayPal dispute you've opened against a VPSDime payment, why contacting us directly is usually faster, and what happens once a dispute becomes a claim.

## What this is

How to close a dispute or case you've opened in PayPal against a VPSDime payment.

If you opened the dispute to sort out a billing problem, the quickest fix is usually to [contact us](https://vpsdime.com/open-ticket/) directly. We can resolve most issues faster than PayPal's dispute process, which can take days or weeks. Closing a dispute you no longer need also matters because PayPal can **hold the disputed funds** while a case is open, which can get in the way of us refunding or correcting the payment.

## Contact us first

If there's a genuine problem with a charge, [open a support ticket](https://vpsdime.com/open-ticket/) and tell us the invoice number and what looks wrong. We'll put it right. Closing your PayPal dispute doesn't stop us helping, we'll still resolve a legitimate issue.

## How to close a dispute

You close a dispute from your own PayPal account:

1. Log in to your PayPal account at [paypal.com](https://www.paypal.com).
2. Open the **Resolution Center** (under Help, or from your account menu).
3. Find and open the case you raised.
4. Choose the option to **close** the dispute. PayPal labels it something like "Close this dispute" or "Mark as resolved".

Once you close it, PayPal releases any hold it placed on the payment.

## If the dispute has become a claim

A PayPal dispute can be **escalated to a claim**. Once PayPal is reviewing it as a claim, the outcome is theirs to decide and you may no longer be able to close it yourself. If that's happened, [contact us](https://vpsdime.com/open-ticket/) and we'll work with you and PayPal to get it resolved.

## Still need help?

You can [open a support ticket](https://vpsdime.com/open-ticket/). So we can help on the first reply, it's worth mentioning:

- the invoice number or payment the dispute is about,
- whether the case is still a dispute or has become a claim.

## Related questions

- "How do I close or cancel a PayPal dispute?"
- "How do I withdraw a dispute I opened in PayPal?"
- "I opened a PayPal case by mistake, how do I remove it?"
- "PayPal is holding my payment because of a dispute."
- "My dispute became a claim, what happens now?"