# Account closed
Source: https://vpsdime.com/knowledgebase/client-area/account/account-closed
Last reviewed: 2026-07-02
Summary: Why an account may be closed by our risk checks, how to ask us to review it if it's a mistake, and what happens to any payment.

## What this is

If you're told your account is **closed** when you try to sign in, this explains why that can happen and how to get it sorted if it's not right.

## Why might my account be closed?

To protect our platform and our customers, orders go through automated and manual **risk checks**. If an order is flagged as high-risk, we may close the account as a precaution. These checks aren't perfect, and legitimate customers are occasionally caught by them.

## I think this was a mistake

That does happen, and we're glad to look into it. [Open a ticket](https://vpsdime.com/open-ticket/) and let us know. We review these individually and reinstate genuine customers. Including a few details that confirm the order is really yours helps us sort it out quickly.

## Was I charged?

If a flagged order was paid, the charge is **refunded**, and you'll receive a **refund confirmation email**. There's nothing further you need to do for the refund itself.

## Still need help?

[Open a support ticket](https://vpsdime.com/open-ticket/). So we can review it on the first reply, it's worth including:

- the email address (and order number, if you have it) on the account,
- anything that helps confirm the order is genuinely yours,
- a screenshot of the "Account Closed" message you're seeing.

We'll never ask for your password in a ticket.

## Related questions

- "Why is my account closed?"
- "My account was closed by mistake, how do I get it back?"
- "Was my order flagged as fraud?"
- "Will I get a refund if my account was closed?"
- "How do I reopen my account?"