# Account details
Source: https://vpsdime.com/knowledgebase/client-area/account/account-details
Last reviewed: 2026-07-05
Summary: View and update your profile, including name, company, email, address, phone, billing contact, and marketing email preferences.

## What this is

Your profile: the name, email, address, and phone on file, plus a couple of account preferences. Update it at **My Account → Account Details** (https://vpsdime.com/accountdetails).

## Steps

1. Go to **My Account → Account Details**.
2. Change any field you need.
3. Click **Save Changes** at the bottom.

## What you'll see

![The Account Details page with contact fields, Default Billing Contact selector, Newsletter Opt-out checkbox, GST/VAT number fields, and a Save Changes button](https://vpsdime.com/knowledgebase/client-area/account/images/account-details.png)

- The usual contact fields: first/last name, company, **email**, address, city, state, postcode, phone.
- **Default Billing Contact**: pick which contact (if you've added any) receives invoices and billing emails. See [Contacts & sub-accounts](https://vpsdime.com/knowledgebase/client-area/account/contacts-and-sub-accounts).
- **Newsletter Opt-out**: a checkbox to stop marketing/announcement emails. You'll still receive essential account, billing, and service emails.
- **Product Listing - Show Active Only**: a checkbox that hides cancelled and terminated services from your [My Services](https://vpsdime.com/knowledgebase/client-area/services/my-services) list. It's the same setting as the **Hide Cancelled Services** button on that page, changing either one updates both.
- Some fields may appear **greyed out / locked**. These are set on our side and can't be self-edited.
- **GST Number** and **VAT Number** at the bottom, both optional. Enter either one and it will be shown on your invoices.

## Things worth knowing

- **Your email is also where your login codes go.** If you change it here, future verification codes and all account emails go to the new address, so make sure it's an inbox you control. See [Email login codes](https://vpsdime.com/knowledgebase/client-area/account/email-login-codes).
- **Address changes don't update past invoices.** A new billing address or company name applies to **future invoices only**; invoices already generated or paid keep the details they were issued with, they're records of what was billed at the time, not living documents. If you need an existing invoice **reissued with corrected details** (a company name for your accounting, a missing address line), [open a ticket](https://vpsdime.com/open-ticket/) with the invoice number and what should change. The same goes for a VAT/GST number added after the fact, it appears on invoices from now on, not retroactively.
- **Using a Default Billing Contact? Invoices carry the contact's details.** When a billing contact is selected, invoices are issued with **that contact's name, company, and address**, not your main profile's. So if new invoices show details that look wrong or outdated, and editing this page changes nothing, the details live on the contact: edit them at [Contacts / Sub-Accounts](https://vpsdime.com/knowledgebase/client-area/account/contacts-and-sub-accounts), or set Default Billing Contact back to None to use your main profile again.
- **Tax IDs on invoices.** Adding your **GST Number** or **VAT Number** here makes it show on your future invoices, which is handy for business and tax records. Both are optional. (To have tax removed from a payment, you also enter the number on the payment form at checkout, see [Taxes](https://vpsdime.com/knowledgebase/billing/taxes).)
- Changing your **password** is a separate page. See [Change password](https://vpsdime.com/knowledgebase/client-area/account/change-password).

## Troubleshooting

- **A field is greyed out and I can't edit it.** That field is locked on our side. Open a ticket and we'll update it for you.
- **"A user already exists with that email address" when I change my email.** That email is already on another account. Use a different address, or contact us if you think it's a mistake.
- **I changed my email to the wrong address and now I'm not getting codes/emails.** Contact us (below) and we'll help you correct it and regain access.

## Still need help?

You can [open a support ticket](https://vpsdime.com/open-ticket/). So we can help on the first reply, it's worth mentioning:

- the email address on your account,
- which detail you're trying to change,
- a screenshot of the screen or any error.

## Related questions

- "How do I update my account details?"
- "How do I change my email address?"
- "How do I stop marketing emails?"
- "What is a billing contact?"
- "How do I add my VAT or GST number to my invoices?"
- "I updated my address, why do old invoices still show the previous one?"
- "I changed my details but new invoices still show different information."
- "Can you reissue an invoice with my correct company details?"