# Deleting your account & data
Source: https://vpsdime.com/knowledgebase/client-area/account/delete-your-account
Last reviewed: 2026-07-02
Summary: How to request permanent deletion of your account and personal data, your privacy rights, and how it differs from an account that's simply closed.

## What this is

If you'd like us to **permanently delete your account and personal data**, we can do that on request. This is different from an account being *closed* (see below).

## Before you request

So we can delete your account cleanly, it needs to be wound down first:

- **No unpaid invoices.** Any outstanding bills must be settled.
- **No active or suspended services.** Submit a **cancellation request** for each active or suspended service first (from your Services area). Once everything is cancelled and there's nothing outstanding, we can proceed.

## How to request it

There's no self-service button for this. It's deliberate, since deletion can't be undone. **Sign in to your account first**, then [open a support ticket](https://vpsdime.com/open-ticket/) and ask us to delete your account and data. Being signed in confirms the request is really coming from you; we'll then confirm and take care of it.

If you can't sign in, see [I can't sign in](https://vpsdime.com/knowledgebase/client-area/account/cant-sign-in) to regain access first, or open a ticket anyway and we'll verify your identity another way before deleting anything.

## What deletion does

- It's **permanent and irreversible**. Your personal data is removed, not just hidden.
- We can only delete an account that's already wound down, with **no unpaid invoices and no active or suspended services** (see *Before you request* above).

## Deleted vs closed

- **Closed:** the account can no longer sign in, but your records are retained (for example after a risk review; see [Account closed](https://vpsdime.com/knowledgebase/client-area/account/account-closed)). It can potentially be reopened.
- **Deleted:** your data is erased and the account can't be restored.

## Your privacy rights

Depending on where you live, privacy laws such as the EU/UK **GDPR** or California's **CCPA/CPRA** give you the right to request deletion of your personal data. We honor these requests; just open a ticket as above and let us know.

## Still need help?

Sign in and [open a support ticket](https://vpsdime.com/open-ticket/). So we can action it on the first reply, it's worth mentioning:

- that you're requesting account/data **deletion** (and that you understand it's permanent),
- confirmation that your services are cancelled and there are no unpaid invoices.

(If signing in isn't possible, open a ticket anyway and we'll verify your identity before deleting anything.) We'll never ask for your password.

## Related questions

- "How do I delete my account?"
- "How do I get my personal data removed (GDPR / CCPA)?"
- "Is deleting my account the same as closing it?"
- "Can a deleted account be restored?"
- "What do I need to do before you can delete my account?"