# Keeping your account secure
Source: https://vpsdime.com/knowledgebase/client-area/account/keeping-your-account-secure
Last reviewed: 2026-07-02
Summary: Simple steps to keep your VPSDime account safe, and what to do if you notice something suspicious.

## What this is

A short checklist for keeping your account safe. Most of it takes a couple of minutes.

## The essentials

- **Use a strong, unique password.** Don't reuse a password from another site. You can change it any time on [Change password](https://vpsdime.com/knowledgebase/client-area/account/change-password).
- **Switch to an authenticator app.** App codes are stronger and faster than emailed ones. See [Set up an authenticator app](https://vpsdime.com/knowledgebase/client-area/account/authenticator-app-setup). Two-factor is always on either way.
- **Save your backup code.** If you use an authenticator app, keep your [backup code](https://vpsdime.com/knowledgebase/client-area/account/backup-codes) somewhere safe and separate from your phone, so a lost device doesn't lock you out.
- **Consider Google/GitHub sign-in.** Linking a provider on [Sign-in Methods](https://vpsdime.com/knowledgebase/client-area/account/manage-sign-in-methods) means one less password to manage.
- **On shared or public computers,** don't tick "Remember me," and sign out when you're done.

## Spotting something wrong

- **We email a login code with the IP address** the sign-in came from. If you receive a code you didn't request, someone may have your password, so **change it right away** and turn on an authenticator app.
- **We will never ask for your password.** Not by email, not in a support ticket, never. Anyone who does is not us.
- Only ever enter your password on our own sign-in page.

## If you think your account was accessed

Change your password immediately (this signs out other devices), and [open a ticket](https://vpsdime.com/open-ticket/) so we can help you review it.

## Still need help?

You can [open a support ticket](https://vpsdime.com/open-ticket/). So we can help on the first reply, it's worth mentioning:

- the email address on your account,
- what you noticed (an unexpected login code, an email you didn't expect, etc.),
- a screenshot if you have one.

We'll never ask for your password.

## Related questions

- "How do I keep my account secure?"
- "I got a login code I didn't request."
- "I think someone accessed my account."
- "Is this email really from you?"