# Viewing and paying an invoice Source: https://vpsdime.com/knowledgebase/client-area/billing/invoices Last reviewed: 2026-07-05 Summary: How to find your invoices, open one, pay an unpaid invoice (choosing a payment method and applying account credit), download a PDF, and what the invoice statuses mean. ## What this is Your invoices and how to pay them. Find them at **Billing, My Invoices** (https://vpsdime.com/invoices). ## The invoices list **Billing, My Invoices** shows your full invoice history in a table: **Invoice #**, **Invoice Date**, **Due Date**, **Total**, **Balance**, and **Status**. Each row has a **View Invoice** button. ![The My Invoices page: a table of invoices with status badges and View Invoice buttons, plus a Pay All Unpaid Invoices button](https://vpsdime.com/knowledgebase/client-area/billing/images/invoices-list.png) - Click a column header to sort, and use the per-page selector for longer histories. - To clear more than one unpaid invoice at once, tick the ones you want and click **Pay Selected Invoices**, or click **Pay All Unpaid Invoices**. **Before you use those two buttons, know that they merge invoices.** Paying several invoices together combines them into a **single invoice and one transaction**, and once merged, they can't be separated from your side, there's no unmerge button. That's usually exactly what you want (one payment, one line on your statement), but if your bookkeeping needs each invoice as its own document, pay them **individually** instead. Merged something you needed split? [Open a ticket](https://vpsdime.com/open-ticket/) with the invoice numbers and we'll sort it out. And if you find yourself merging invoices **every month**, there's a cleaner fix: [sync your renewal dates](https://vpsdime.com/knowledgebase/client-area/billing/sync-due-dates) once, and your services renew together on a single combined invoice from then on, no button-clicking required. ## Opening an invoice Click **View Invoice** (or the invoice number) to open it. You'll see: - A header with the **status** (Paid, Unpaid, and so on). If it's paid, the payment method and date. - **Billing Information:** who the invoice is billed to, and who it's paid to. - **Invoice Items:** each line (for example a VPS for its billing period, with its IP), then **Subtotal**, any **Credit** applied, and the **Total**. - **Transactions:** payments recorded against the invoice, and the remaining **Balance**. - A **Download as PDF** button at the bottom. ![A paid invoice: the PAID header with invoice number and dates, Billing Information, Invoice Items with credit applied and a $0.00 total, Transactions, and a Download as PDF button](https://vpsdime.com/knowledgebase/client-area/billing/images/cropped/invoice-paid-view.png) ## Paying an unpaid invoice Open the unpaid invoice and, under **Payment Method**, choose how you want to pay. For the full list see [Payment methods](https://vpsdime.com/knowledgebase/billing/payment-methods). Then use the payment button to complete it. ![The Payment Method selector on an unpaid invoice, with options like PayPal / Card, Mastercard / Visa, Alternative PayPal, Bitcoin, USDT, and Alipay, above a Pay Now button](https://vpsdime.com/knowledgebase/client-area/billing/images/cropped/invoice-payment-method.png) - **Pay Once vs Subscribe (PayPal / Card):** when you pay with PayPal / Card you can choose **Pay Once** (a single payment) or **Subscribe** (saves your details so the service renews automatically). See [Automatic renewals](https://vpsdime.com/knowledgebase/client-area/billing/manage-subscriptions). - **Apply account credit:** if you have a credit balance, you'll see an option to apply some or all of it to the invoice before paying the rest. See [Add funds](https://vpsdime.com/knowledgebase/client-area/billing/add-funds). ## Invoice statuses - **Paid:** fully paid, nothing to do. - **Unpaid:** awaiting payment. - **Pending:** your payment is processing and the invoice will flip to Paid shortly. **Please don't pay again.** - **Security Review:** your card payment went through and is being checked by our processor's anti-fraud step, usually cleared within 6 to 8 hours. **Please don't pay again.** - **Refunded** / **Cancelled:** the invoice was refunded or cancelled. ## Things worth knowing - **Download a copy any time** with **Download as PDF**, handy for expense records. - **Auto-renewing services still generate an invoice.** If a service is set to renew automatically and you pay its invoice yourself, we won't charge again for that same period. See [Automatic renewals](https://vpsdime.com/knowledgebase/client-area/billing/manage-subscriptions). - **A paid invoice can show a $0.00 total** when it was covered by account credit. The credit line shows what was applied. ## Troubleshooting - **I paid but the invoice isn't marked Paid.** If it shows **Pending** or **Security Review**, the payment is being processed (a security review by the card processor can take 6 to 8 hours); don't pay again, it clears to **Paid** on its own. See [Pending or Security Review after paying](https://vpsdime.com/knowledgebase/billing/invoice-pending-after-paying). If it stays **Unpaid**, the payment didn't go through, so try again or use another option. Still stuck? [Open a ticket](https://vpsdime.com/open-ticket/) with the invoice number. - **My payment failed.** Try another method, for example PayPal or a different card. See [Payment methods](https://vpsdime.com/knowledgebase/billing/payment-methods). - **The method I want isn't shown.** Not every method is offered for every invoice. Choose from the options shown, or contact us. ## Still need help? You can [open a support ticket](https://vpsdime.com/open-ticket/). So we can help on the first reply, it's worth mentioning: - the **invoice number**, - its current **status** and the method you tried, - a screenshot of any error. ## Related questions - "How do I pay my invoice?" - "Where do I find my past invoices?" - "How do I download an invoice as a PDF?" - "I paid but the invoice still shows unpaid, why?" - "What does Pending or Security Review mean on my invoice?" - "Why did my invoices get combined into one after using Pay All?" - "Can I split invoices that were merged by Pay All Unpaid Invoices?"