# Support & help
Source: https://vpsdime.com/knowledgebase/client-area/support
Last reviewed: 2026-07-02
Summary: How to get help at VPSDime, open a support ticket, use the My VPS is Down troubleshooter, unblock your IP from the SSH firewall, and follow service status.

How to reach us, and how to fix the most common problems yourself.

## Get help

- [Getting help](https://vpsdime.com/knowledgebase/client-area/support/getting-help). Open a support ticket, find and reply to your tickets, and check service status announcements.

## Fix it yourself

- [My VPS is Down (troubleshooter)](https://vpsdime.com/knowledgebase/client-area/support/vps-troubleshooter). Run automatic diagnostics on a VPS, use the self-service fixes, and escalate to a ticket if needed.
- [SSH firewall and blocked IPs](https://vpsdime.com/knowledgebase/client-area/support/ssh-firewall). Why an IP gets blocked on port 22, and how to whitelist yours.

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Still need a person? You can [open a support ticket](https://vpsdime.com/open-ticket/) any time.