# Support coverage
Source: https://vpsdime.com/knowledgebase/support-coverage
Last reviewed: 2026-07-02
Summary: What VPSDime support does and doesn't cover on a self-managed VPS, how software help works and when to hire a sysadmin, and what response times to expect from the 24/7 team.

What our support covers, and what to expect from it. For the mechanics of actually opening and tracking a ticket, see [Getting help](https://vpsdime.com/knowledgebase/client-area/support/getting-help) in your client area.

- [What support covers](https://vpsdime.com/knowledgebase/support-coverage/what-support-covers). The self-managed model: what's always on us, what's yours with our help, and what isn't offered.
- [Software and server management](https://vpsdime.com/knowledgebase/support-coverage/software-and-server-management). "Can you install or fix my software?", what we do instead, and when to hire a sysadmin.
- [Response times and priorities](https://vpsdime.com/knowledgebase/support-coverage/response-times-and-priorities). The 24/7 team, typical reply times, and what priority really does.

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Still need a person? You can [open a support ticket](https://vpsdime.com/open-ticket/) any time.