[SOLVED] dalhighram4 outage

Wednesday, November 23, 2016

23 November 2016, 07:08 - we're investigating an outage of our dalhighram4 server now.  23 November 2016, 07:19 - host node had a kernel panic. Server has been rebooted and is back online and booting containers now.  23 November 2016, 07:40 - this has reoccurred, investigating further 23 November 2016, 08:09 - rebooted, all VMs except for two are back online. Yes, we know the node is...

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[solved] UK outage

Friday, November 4, 2016

04 November 2016, 10:21 - We're investigating an outage of our UK services. We will provide more information on this announcement as we have it.  04 November 2016, 10:27 - Network connectivity is back, awaiting confirmation from datacenter regarding stability and an RFO.  04 November 2016, 10:58 - Datacenter has confirmed a short network outage lasting ~10 minutes, and have applied a fix...

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[SOLVED] Offloaded MySQL Service Interruption

Saturday, October 29, 2016

We are aware that PhpMyAdmin does not work on Offloaded MySQL service and are working on fixing it. Your patience is greatly appreciated.

[SOLVED] seapure2 is rebooting

Monday, October 24, 2016

We are performing an emergency reboot on seapure2. VPS services will be going down for a few minutes. Update 17:59 PM: Server has powered on. Update  18:03 PM: Filesystem check is running. Update 18:05 PM: VPS containers are starting to boot. Update 18:10 PM: All VPS's are back online. You may encounter slowness for a few minutes.

[SOLVED] Offloaded MySQL outage

Saturday, October 22, 2016

18:13 EST - We are aware of an outage affecting the offloaded MySQL service, we are taking a look at this now. Keep an eye on this announcement for updates. 21:58 EST - The service has now been restored and this issue is now resolved.

[SOLVED] Offlocated MySQL daldb2 outage

Wednesday, September 21, 2016

21 September 2016 | 7:54 PM - We have identified an issue with the offloaded MySQL server daldb2 in Dallas.  21 September 2016 | 8:08 PM - The root cause of the outage has been identified and resolved. The MySQL service is restarting, this process will take a while due to the size of the database. 21 September 2016  |  20:14 PM - Server is back online now. Please open a ticket if you...

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[SOLVED] ukpure8 outage

Monday, August 22, 2016

 22 August 2016  |  08:08 AM - We are investigating an outage of our ukpure8 node at this time. We will update this announcement as we have more information.  22 August 2016  |  08:25 AM - server is back online. Please let us know if you encounter any issues with it. 

[SOLVED] Network outage in Dallas

Tuesday, August 2, 2016

02 August 2016  |  13:26 PM - We're acknowleding a network issue in Dallas at this time. If you're affected by this, please send a traceroute and the IP you're connecting from to assist with our resolution. Thank you.  03 Auguest 2016 | 18:43 PM - The problem has been worked around at this time, if you are still encountering issues, please provide a traceroute and the IP you're...

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[SOLVED] Network outage in Dallas

Wednesday, July 6, 2016

We are aware of the network outage in Dallas at this time. We are waiting on updates from our upstream provider. Please follow this announcement in the client area for updates. There is no ETR at this time. UPDATE - 05:41 PM CST - The outage has been resolved and all Dallas nodes are responsive at this time. We will have a RFO at a later date and time. 06 July 2016  |  06:02 PM - We...

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[SOLVED] ukpure6 RAM upgrade

Tuesday, July 5, 2016

05 July 2016  |  11:01 AM - affected customers have been sent the following notification: Hello, We are writing to inform you of an upcoming short outage on our ukpure6 server where you have active service. We will be shutting this server down at approximately 21:40 GMT+1 Wednesday, July 6, 2016 to swap RAM within the server. We have this action planned for a 22:00 start time...

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