Announcements
[SOLVED] Offloaded MySQL outage
Saturday, October 22, 2016
18:13 EST - We are aware of an outage affecting the offloaded MySQL service, we are taking a look at this now. Keep an eye on this announcement for updates. 21:58 EST - The service has now been restored and this issue is now resolved.
[SOLVED] Offlocated MySQL daldb2 outage
Wednesday, September 21, 2016
21 September 2016 | 7:54 PM - We have identified an issue with the offloaded MySQL server daldb2 in Dallas. 21 September 2016 | 8:08 PM - The root cause of the outage has been identified and resolved. The MySQL service is restarting, this process will take a while due to the size of the database. 21 September 2016 | 20:14 PM - Server is back online now. Please open a ticket if you...
[SOLVED] ukpure8 outage
Monday, August 22, 2016
22 August 2016 | 08:08 AM - We are investigating an outage of our ukpure8 node at this time. We will update this announcement as we have more information. 22 August 2016 | 08:25 AM - server is back online. Please let us know if you encounter any issues with it.
[SOLVED] Network outage in Dallas
Tuesday, August 2, 2016
02 August 2016 | 13:26 PM - We're acknowleding a network issue in Dallas at this time. If you're affected by this, please send a traceroute and the IP you're connecting from to assist with our resolution. Thank you. 03 Auguest 2016 | 18:43 PM - The problem has been worked around at this time, if you are still encountering issues, please provide a traceroute and the IP you're...
[SOLVED] Network outage in Dallas
Wednesday, July 6, 2016
We are aware of the network outage in Dallas at this time. We are waiting on updates from our upstream provider. Please follow this announcement in the client area for updates. There is no ETR at this time. UPDATE - 05:41 PM CST - The outage has been resolved and all Dallas nodes are responsive at this time. We will have a RFO at a later date and time. 06 July 2016 | 06:02 PM - We...
[SOLVED] ukpure6 RAM upgrade
Tuesday, July 5, 2016
05 July 2016 | 11:01 AM - affected customers have been sent the following notification: Hello, We are writing to inform you of an upcoming short outage on our ukpure6 server where you have active service. We will be shutting this server down at approximately 21:40 GMT+1 Wednesday, July 6, 2016 to swap RAM within the server. We have this action planned for a 22:00 start time...
[SOLVED] Network issue affecting Dallas
Friday, June 17, 2016
We are aware that the Dallas is having network issues and we are in contact with the datacenter. Update: 00:24: The nodes are back up and we are waiting for an RFO from the datacenter.
[SOLVED] ukpure11 RAM upgrade
Wednesday, June 15, 2016
15 June 2016 | 11:28 AM - the following advance notice of a maintenance outage has been sent to affected customers: Hello, We are writing to inform you of an upcoming short outage on our ukpure11 server where you have active service. We will be shutting this server down at approximately 21:40 GMT+1 Thursday, June 16, 2016 to swap RAM within the server. We have this action...
[SOLVED] ukpure9 RAM upgrade
Monday, June 13, 2016
13 June 2016 | 11:52 AM - the following advance notice has been sent to affected customers: Hello, We are writing to inform you of an upcoming short outage on our ukpure9 server where you have active service. We will be shutting this server down at approximately 21:40 GMT+1 Tuesday, June 14, 2016 to swap RAM within the server. We have this action planned for a 22:00 start time...
[SOLVED] ukpure8 RAM upgrade
Wednesday, June 1, 2016
01 June 2016 | 14:31 PM - the following notice of planned maintenance has been sent to affected customers Hello, We are writing to inform you of an upcoming short outage on our ukpure8 server where you have active service. We will be shutting this server down at approximately 21:45 GMT+1 Thursday, June 2, 2016 to swap RAM within the server. We have this action planned for a...
