dalhighram9 availability issues

Monday, January 1, 2018

Monday, 01 January 2018, 04:40 CDT - We are looking into a problem on this node that is affecting availability. Please stay tuned for further updates. Monday, 01 January 2018, 04:55 CDT - Node has had to be taken down for an emergency reboot, it is currently booting back up. Monday, 01 January 2018, 04:59 CDT - Node is online. VPS's are booting up at the moment. Your VPS should be online in...

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seapure3 emergency reboot

Friday, December 29, 2017

Friday, 29 December 2017, 02:01 - seapure3 has kernel panicked, and had to go through an emergency reboot. Friday, 29 December 2017, 02:09 - The server is back online. VPS's are now booting up. All VPS's should be online in the next 10 minutes.

UK Packet loss

Tuesday, November 14, 2017

Tuesday, 14 November 2017, 02:30 - It has come to our attention that some of our UK nodes (UKHighram { 1 | 2 } in particular) are currently experiencing rather high levels of packet loss. This appears to be being caused by an issue on our upstream provider's side. They have been ticketed accordingly, and we're awaiting response. Tuesday, 14 November 2017, 04:41 - This is now fixed, root cause...

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VPS control system issues

Saturday, September 30, 2017

09/30/2017 13:35 - we are aware of an issue with the communication of our client area against our VM control system. Your VPS is likely online; please check with ping/SSH before opening a ticket that your VPS is offline. Please open a ticket if you need any start or rebuild actions performed on your VM until this is fixed.

dalpure11 responsiveness

Sunday, August 13, 2017

Sunday, 13 August 2017, 10:41 - We are investigating a responsiveness issue with our dalpure11 server. We will post more information here as we have it.  Sunday, 13 August 2017, 11:26 - We have discovered a failing RAM module in this server and are working to replace it now. We will post more information here as we have it.  Sunday, 13 August 2017, 11:45 - We have replaced all the memory...

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Scheduled maintenance for ukpure11

Saturday, July 29, 2017

We have been notified by our datacenter that they have to physically move ukpure11 server to another rack to improve their infrastructure. The date and time booked for this maintenance is Sunday 07/30/2017 10:00 AM GMT+1. They anticipate a 20 minute downtime due to this maintenance. We are sorry the inconvenience this maintenance that may cause you and we thank you for your...

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dalstorage4 outage

Wednesday, May 31, 2017

5/30/2017  17:34 PM - Node dalstorage4 lost connectivity. Upon checking the serial console we found a kernel panic occured.  5/30/2017 17:59 PM  - All VPS are back onine.

dalhighram17 degraded performance

Wednesday, May 24, 2017

We are aware of a performance degradation on dalhighram17. Our engineers are investigating the issue.

lapure5 emergency reboot

Wednesday, May 3, 2017

05/03/2017 06:23 AM CST - We are going to reboot lapure5 to fix the high load average issue on it which was caused by a bug in KernelCare. We utilize KernelCare to do rebootless kernel upgrades but unfortunately a bug in the software is causing lock ups during the patching process.  We will update this announcement once all VPS's are back online again. 05/03/2017 07:07 AM CST - All the VPS's...

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Dallas network connectivity (RFO Added)

Wednesday, April 26, 2017

04/26/2017 10:24 CST - We're aware of the network connectivity issue in Dallas and are working on the situation now. We'll update this announcement as we have more information. 04/26/2017 10:30 CST - We have pointed and resolved the issue. It will take around 5 mins before your VPS to come online if it's not already. 04/26/2017 10:54 CST - Everything should be back online now. A full Reason...

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