Announcements
[SOLVED] Network issues in UK
Wednesday, May 25, 2016
We are aware of network issues in our UK location at this time. We are working on the issue. Further updates will be provided via this announcement. UPDATE - The issue is now resolved, we have asked upstream for a RFO.
[SOLVED] 104.251.212.0/24 routing issue
Tuesday, May 3, 2016
03 May 2016 | 17:32 PM - We're acknowledging an issue with the routing of our 104.251.212.0/24 IP block and have engaged our upstream carriers to rectify the issue. If your IP begins with 104.251.212, then you are effected by this. We'll update this announcement as we have more information. 03 May 2016 | 17:55 PM - This has been resolved.
[SOLVED] ukpure11 downtime
Sunday, May 1, 2016
We are aware that ukpure11 is down at the moment. We are troubleshooting it.
[SOLVED] Control Panel Maintenance
Thursday, April 28, 2016
We are currently doing a control panel maintenance. If you see "Unknown Error" on the VPS details page, this is a known issue. We will update this announcement once this is done.
[SOLVED] ukpure10 RAM swap
Monday, April 11, 2016
11 April 2016 | 08:51 AM - the following advance notice was sent of outage: Hello, We are writing to inform you of an upcoming short outage on our ukpure10 server where you have active service. We will be shutting this server down at approximately 21:45 Monday, April 11, 2016 to swap RAM within the server. We have this action planned for a 22:00 start time with the...
[SOLVED] Regarding PayPal Subscriptions
Thursday, April 7, 2016
For easier and more accurate management of your payments to us, we have consolidated our Paypal accounts into a single address. Therefore as the old addresses will no longer be active soon, we have canceled your existing PayPal subscriptions that were created with our old PayPal account. We have sent an email to you with links to recreate your PayPal subscriptions with our new account. If you...
[SOLVED] Ongoing Maintenance in the UK
Saturday, April 2, 2016
As scheduled and notified, the UK hardware maintenance is in progress now. Your would see around 30 mins of downtime. Please do not open a ticket and follow this announcement for updates. Update 09:12 PM CST: We are still waiting for an update for node ukpure6 to come back up. We are also going to investigate the cause of the lengthy downtime of this first node and prevent this to happen on...
[SOLVED] dalpure6 is being rebooted
Friday, April 1, 2016
Due to soft lock ups, we are rebooting dalpure6. Please wait till your VPS comes back online. Update 05:46 AM: The VPS's are booting back up. Everything should come back up in the following 10 minutes. Update 05:55 AM: Everything is back up.
[solved] ukpure11 connectivity issue
Thursday, March 31, 2016
31 March 2016 | 08:17 AM - we are investigating a connectivity issue with our ukpure11 server. 31 March 2016 | 08:54 AM - we rectified this situation by rebooting the server to clear the load lock. The server is back online and VMs are booting now. Your VM should be online soon if it is not already. 31 March 2016 | 09:16 AM - the datacenter rebooted the host node...
[solved] High packet loss for Dallas storage services
Monday, March 21, 2016
21 March 2016 | 17:15 PM - Acknowledging high packet loss for Dallas storage services as of a few minutes ago, currently investigating. 21 March 2016 | 17:31 PM - This has been rectified and all services are back online.
