[SOLVED] Dallas Datacenter Migration

Wednesday, December 23, 2015

Our datacenter has notified us that they are going to migrate our racks to their new datacenter in Dallas between 4th January 2016 and 16th January 2016. We do not have an exact date for this migration to happen at this time. Once we know more, we will promptly update you. We will make sure to have things migrated as quickly as possible without complications. There would be an at most 1...

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[SOLVED] We are having a network issue

Monday, December 21, 2015

If your IP is within 63.142.252.0/22, your VPS is offline at the moment. We are fixing this now. Update 21:17: This is fixed.

[SOLVED] Ongoing maintenance on dalwest3 and dalstorage2

Saturday, December 12, 2015

We are currently upgrading dalwest3 and dalstorage2 hardware to resolve redundancy issues. Your VPS will be back up in the next 25 minutes. Update 14:54: dalwest3's containers are booting up now. Update 17:09: dalstorage2 just got powered off and is having HW replacement. Update 17:25: dalstorage2 is back online and containers are booting up.

[SOLVED] dalstorage4 offline

Monday, November 30, 2015

11/30/2015 09:46: We're acknowledging an outage of this server, and have engaged the DC technicians to help us get it back online. We will update this as we have more information. 11/30/2015 10:14: The server is back online and running through a filesystem check now. It will begin booting VMs once this is complete. 11/30/2015 12:19: Server is back online and booting VMs now.

[SOLVED] Los Angeles Network Outage

Thursday, November 19, 2015

We are aware that we have an outage in our Los Angeles site. We are currently in touch with the DC to learn more about it. Update 1 - Upstream is aware of the issue and is working on a solution. Update 2 - Issue is now resolved.

[SOLVED] Los Angeles Network Outage

Wednesday, November 11, 2015

We are aware that we have an outage in our Los Angeles site. We are currently in touch with the DC to learn more about it. Update 8:35 AM CST: We're back online. Still waiting a RTO from the datacenter. Update 9:10 AM CST: According to our DC, a routing equipment has failed on our floor that caused this and it's been replaced.

[SOLVED] ukpure3 and ukpure4 maintenance in progress now

Monday, November 9, 2015

2015-11-09: This action is complete and both servers are back online and booting VMs.  Our maintenance on ukpure3 and ukpure4 is in progress. Here's the email sent to all affected users: ===== Hello {$FIRSTNAME}, We are emailing you because you have a service with us on either ukpure3 or ukpure4 nodes in the UK. Maintenance Window Start: Tuesday, November 10, 2015, 2:00 AM GMT...

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[SOLVED] Accidental downtime on yearly plans in Dallas

Saturday, November 7, 2015

Unfortunately, we have made a mistake and auto migrated around 60 VPS to a different network and this caused the VPS's that are migrated not to work on the new server. We are currently migrating these VPS's back to their old node and your VPS will be accessible again soon. We are very sorry for the inconvenience.

[SOLVED] dalpure4 Outage

Wednesday, October 28, 2015

We are aware that dalpure4 node is in Dallas is down. We are currently working on resolving the issue. Update 01:40: We had to hard reset the node and currently it's booting up the VPS's. Your should be online in the following 15-20 minutes. Please open a ticket otherwise.

[SOLVED] Outage on dalwest4

Tuesday, October 27, 2015

10/27/2015 13:59 - We are investigating an outage of our dalwest4 server. We will update this announcement as we have more information. 10/27/2015 14:08 - We have determined the server is not showing a network link. We're looking further at the intermediate network hardware. 10/27/2015 15:02 - 10gbit NIC and fiber have been replaced, and the server is now back online. 10/28/2015 01:57 - We...

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