node1ssd and node3ssd are getting rebooted for kernel upgrade

Tuesday, January 12, 2016

We are rebooting node1ssd and node3ssd for kernel upgrade. Your VPS should be online in the following 10 minutes. Update 09:32 AM: node1ssd is rebooted and it's currenting booting the containers. Your VPS should be online very soon. We are working on node3ssd now. Update 09:47 AM: node3ssd is rebooted as well and it's booting the VPS's. Your VPS should be online soon. The work is done here....

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dalwest4 Urgent Maintenance

Saturday, January 9, 2016

As dalwest4 has been rebooted 2 times in the last 48 hours due to kernel panics, we have investigated the issue and found out that there is a faulty card causing this. We have taken down dalwest4 to replace a faulty card to avoid future unstability. This should come back up soon. Update 10:32 PM: The VPS's are back online. We are going to monitor as always for stability.

Ongoing Migration in Dallas

Thursday, January 7, 2016

Dallas servers are under ongoing migration now. We anticipate that they are back online in the following 2 hours or so. If your VPS is in Dallas and offline now, please do not open a ticket as we know this already. We have sent a notification about this last week: Update 00:28 AM: All the servers are unracked and loaded on the moving vehicles...

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Ongoing Migration for dalstorage2, dalstorage4

Thursday, January 7, 2016

dalstorage2 and dalstorage4 is under physical move phase now. We are working with the datacenters to get these back up ASAP. One of our admins is onsite. Update 7:35 PM: Servers are unracked and put into the transportation device. Update 7:46 PM: The IP subnets are moved to the new network. Update 8:02 PM: Servers are at the new facility, waiting to be racked. Update 11:12 PM: dalstorage4...

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node1ssd, node2ssd, node3ssd, daldb, and dalpremium1 are in on-going migration now

Wednesday, January 6, 2016

We are aware that node1ssd, node2ssd, node3ssd, daldb (Offloaded MySQL Server), dalpremium1 (Premium VPS) are down at the moment in Dallas. Our datacenter is currently moving them to the new datacenter facility. We will update this announcement through the process. Other servers are going to be moved at the planned time frame. Unfortunately, due to a miscommunication with the datacenter,...

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dalpure6 rebooting

Monday, December 28, 2015

12/28/2015 14:31 - We are rebooting the dalpure6 server to clear a soft lockup condition. We'll update this when the node is back online. 12/28/2015 14:37 - Server is back online and booting VMs serially. If you do not want to wait for it to boot, you can log into the client area and click the "Boot" button  ONCE and your VM will boot as soon as it can.

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Dallas Datacenter Migration

Wednesday, December 23, 2015

Our datacenter has notified us that they are going to migrate our racks to their new datacenter in Dallas between 4th January 2016 and 16th January 2016. We do not have an exact date for this migration to happen at this time. Once we know more, we will promptly update you. We will make sure to have things migrated as quickly as possible without complications. There would be an at most 1...

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We are having a network issue

Monday, December 21, 2015

If your IP is within, your VPS is offline at the moment. We are fixing this now. Update 21:17: This is fixed.

Ongoing maintenance on dalwest3 and dalstorage2

Saturday, December 12, 2015

We are currently upgrading dalwest3 and dalstorage2 hardware to resolve redundancy issues. Your VPS will be back up in the next 25 minutes. Update 14:54: dalwest3's containers are booting up now. Update 17:09: dalstorage2 just got powered off and is having HW replacement. Update 17:25: dalstorage2 is back online and containers are booting up.

dalstorage4 offline

Monday, November 30, 2015

11/30/2015 09:46: We're acknowledging an outage of this server, and have engaged the DC technicians to help us get it back online. We will update this as we have more information. 11/30/2015 10:14: The server is back online and running through a filesystem check now. It will begin booting VMs once this is complete. 11/30/2015 12:19: Server is back online and booting VMs now.

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