Offloaded SQL server Maintenance

Sunday, June 29, 2014

From the announcement we sent out last week: You are receiving this email because you have active offloaded MySQL service. We are writing to inform you of a maintenance window regarding our Dallas offloaded MySQL service. This window is scheduled for Sunday, June 29th from 10 AM to 11 AM CDT (-5 UTC). We do not expect to have a total outage of the service, but connectivity may be...

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node2 issues

Tuesday, June 24, 2014

Rebooting caused a kernel panic on this node2 Dallas and we are running fsck at the moment. Please be patient. Update 19:16: fsck is done. The node is booted. VPSes are booting at the moment. To not to wait, go to your client area and boot your VPS.

lapure1 does not come back online

Tuesday, June 24, 2014

lapure1 is not coming back online. We are working on it. Your patience is appreciated. Update: This node is back online.

Emergency Node Reboots Due to Critical OpenVZ Vulnerability

Tuesday, June 24, 2014

We are writing to inform you that we are going to reboot all our nodes in the following 15 minutes. This is due to a critical OpenVZ vulnerability which is being discussed here: Please prepare for downtime.

dalstorage1 is down

Tuesday, June 24, 2014

dalstorage1 is facing network issues. We believe the DC's router is died. We are in contact with them. Update 08:08 AM: All services are restored.

node3 is down

Sunday, June 22, 2014

node3 (Los Angeles) has just gone to kernel panic. We are investigating and restarting soon. Update 18:11: Node has been restarted. The reason for kernel panic looks like a NIC driver bug. The VPSes are starting at the moment. This will take a few. Alternatively, you can start them on your client area. Update 18:42: All VPSes are online.

Urgent Network Maintenance in Dallas

Thursday, June 19, 2014

Our datacenter has notified us that there will be an urgent network maintenance today (06/19/2014) at 10 PM CST. They except a downtime of around 10 minutes. This will affect all the High Memory plans in Dallas, TX location. We will update this announcement once the maintenance is done. We are sorry for the inconvenience this may cause. Update: 10:20 PM: Network is back online.

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Los Angeles Network Issues

Thursday, June 12, 2014

There are routing issues within Asia to Los Angeles and affecting the connectivity. Note that, this is not something within our power. It's a carrier degree outage. We have notified the datacenter and asked them to update routes. However, we are not sure if they are going to do that for us. You can see that your server is not actually offline by pinging its IP here: ...

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LA node3 outage

Tuesday, June 10, 2014

We are seeing an outage of our node3 server in LA. We have opened a ticket with the datacenter.

ukpure1 NIC replacement

Saturday, June 7, 2014

We are taking the node down for a NIC (network) card replacement. It should be online in the following 15 mins. Update 23:12: All VPS are up and running.

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