[SOLVED] Issue with two servers in UK

Tuesday, July 9, 2019

Tuesday, 09 July 2019, 08:49 - We're investigating an issue with our ukhighram1 and ukvz7highram1 host nodes. All other UK services are currently online. We'll provide updates here as we have them.  Tuesday, 09 July 2019, 10:01 - This issue is still under investigation. An ETA is not available beyond as soon as possible.  Tuesday, 09 July 2019, 11:00 - Our datacenter hasn't provided us...

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[SOLVED] Virtuozzo/OpenVZ 7 platform launch

Monday, July 1, 2019

As of July 1st, 2019, we have launched our new Linux VPS platform based on Virtuozzo/OpenVZ 7. Virtuozzo 7 is successor of OpenVZ 6 platform. It's based on CentOS 7 with kernel 3.x. It has the following advanges over OpenVZ 6: - Ability to use newer Linux distros, such as Ubuntu 18.04 or Debian 10. - Ability to use Docker. - Newer kernel for better performance and compatibility with new...

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[SOLVED] Storage server connectivity with IP range 63.142.248.xxx

Friday, June 28, 2019

Friday, 28 June 2019, 12:15 - we're aware of a connectivity issues for storage servers in IP range 63.142.248.xxx and are working this issue now.  Friday, 28 June 2019, 12:39 - this is fixed. If you're still seeing an issue with 63.142.248.xxx please do tricket in. 

[SOLVED] Dalhighram16 - connectivity issues

Wednesday, June 26, 2019

Wednesday, 26 June 2019, 02:37 - We are experiencing connectivity issues and are currently investigating the problem on dalhighram16. Updates to follow. Wednesday, 26 June 2019, 02:53 - We have identified the problem and applied a fix. Connectivity is restored in full.

[SOLVED] Automation error for invoices

Sunday, June 23, 2019

Due to a programming bug, you have have received an invoice with a due date in the past. Please ignore this invoice as it's cancelled. We are sorry for the inconvenience.

[SOLVED] Dallas connectivity issues

Friday, June 21, 2019

Friday, 21 June 2019, 15:19 - We're aware of Dallas connectivity issues and are investigating now.  Friday, 21 June 2019, 15:41 - This is a networking issue. Our engineers is working on it at the moment. Friday, 21 June 2019, 15:50 - All the data is safe. We are working on getting our spare router up and working. Friday, 21 June 2019, 15:59 - Our network is back online. Our engineers is...

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[SOLVED] Dallas connectivity issues

Thursday, June 20, 2019

 Thursday, 20 June 2019, 08:59 - we're aware of Dallas connectivity issues and are investigating now.  Thursday, 20 June 2019, 09:09 - issue resolved and everything back online. Please do open a ticket if you're still seeing connectivity issues. Thank you. 

[SOLVED] Varied Dallas network connectivity issues

Friday, May 31, 2019

Friday, 31 May 2019, 07:45 - Some customers are reporting connectivity issues to our Dallas location. If this is affecting you, please run a traceroute from yourself to one of your Dallas services and provide it in a ticket. Thank you. Friday, 31 May 2019, 08:11 - Issue is solved, waiting for confirmation of stability from datacenter. Friday, 31 May 2019, 09:40 - Issue confirmed solved, RCA...

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[SOLVED] dalpremium12 emergency reboot

Sunday, May 5, 2019

We are rebooting dalpremium12 node to fix unstability issues. It should come back up in the next 5 minutes. Update 08:14. All VPS's are booted back up.

[SOLVED] Dallas packet loss

Saturday, April 20, 2019

Saturday, 20 April 2019, 08:39 - we're aware of the packet loss in Dallas and are investigating now.   Saturday, 20 April 2019, 09:23 - issue has been resolved and network should be stable now. Please do ticket in if you're still seeing packet loss. 

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