[SOLVED] Dallas connectivity issues

Friday, June 21, 2019

Friday, 21 June 2019, 15:19 - We're aware of Dallas connectivity issues and are investigating now.  Friday, 21 June 2019, 15:41 - This is a networking issue. Our engineers is working on it at the moment. Friday, 21 June 2019, 15:50 - All the data is safe. We are working on getting our spare router up and working. Friday, 21 June 2019, 15:59 - Our network is back online. Our engineers is...

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[SOLVED] Dallas connectivity issues

Thursday, June 20, 2019

 Thursday, 20 June 2019, 08:59 - we're aware of Dallas connectivity issues and are investigating now.  Thursday, 20 June 2019, 09:09 - issue resolved and everything back online. Please do open a ticket if you're still seeing connectivity issues. Thank you. 

[SOLVED] Varied Dallas network connectivity issues

Friday, May 31, 2019

Friday, 31 May 2019, 07:45 - Some customers are reporting connectivity issues to our Dallas location. If this is affecting you, please run a traceroute from yourself to one of your Dallas services and provide it in a ticket. Thank you. Friday, 31 May 2019, 08:11 - Issue is solved, waiting for confirmation of stability from datacenter. Friday, 31 May 2019, 09:40 - Issue confirmed solved, RCA...

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[SOLVED] dalpremium12 emergency reboot

Sunday, May 5, 2019

We are rebooting dalpremium12 node to fix unstability issues. It should come back up in the next 5 minutes. Update 08:14. All VPS's are booted back up.

[SOLVED] Dallas packet loss

Saturday, April 20, 2019

Saturday, 20 April 2019, 08:39 - we're aware of the packet loss in Dallas and are investigating now.   Saturday, 20 April 2019, 09:23 - issue has been resolved and network should be stable now. Please do ticket in if you're still seeing packet loss. 

[SOLVED] ukhighram3 is offline

Sunday, March 24, 2019

Sunday, 24 March 2019, 17:49 - We're aware that this server is currently offline. We've reached out to the datacenter and are currently assessing the situation. Further updates will be tagged to this announcement as they become available. Thank you for your patience. Sunday, 24 March 2019, 21:50 - The node is back online, we're awaiting an RFO from the DC. Your VMs should now all be coming...

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[SOLVED] Connectivity issues impacting some Dallas Storage VPS services

Tuesday, March 12, 2019

Tuesday, 12 March 2019, 01:04 - We are aware on the connectivity issues affecting some of our Storage VPS Dallas customers. This is related to  an emergency maintenance of our upstream provider. Pending further updates. Tuesday, 12 March 2019, 04:01- Connectivity issues are resolved.

[SOLVED] Dallas connectivity issues

Saturday, February 16, 2019

Saturday, 16 February 2019, 14:11 - we are aware of the Dallas connectivity issues and are investigating now.  Saturday, 16 February 2019, 14:19 - connectivity is back, awaiting confirmation from the datacenter for stability. 

[SOLVED] UK location emergency PDU maintenance

Wednesday, February 6, 2019

Due to a potential PDU issue in our UK cabinet, our DC is going to perform a PDU swap. During this time ukhighram1, ukhighram2, ukhighram3 and ukhighram4 is going to be offline for a period. The maintenance is going to take place at Thursday February 7th, 2019 @ 5:00PM CST. The maintenance window is for a few hours but we are expecting that the VPS's are going to come online within 30-40...

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[SOLVED] Connectivity issues affecting UK

Friday, February 1, 2019

Friday, 01 February 2019, 20:04: We've detected connectivity issues affecting our UK nodes, we're currently investigating. Will keep you posted. Friday, 01 February 2019, 23:46: Services seem to be back online. We'll continue observing the situation and monitoring the nodes.


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