Announcements
[SOLVED] UK location emergency PDU maintenance
Wednesday, February 6, 2019
Due to a potential PDU issue in our UK cabinet, our DC is going to perform a PDU swap. During this time ukhighram1, ukhighram2, ukhighram3 and ukhighram4 is going to be offline for a period. The maintenance is going to take place at Thursday February 7th, 2019 @ 5:00PM CST. The maintenance window is for a few hours but we are expecting that the VPS's are going to come online within 30-40...
[SOLVED] Connectivity issues affecting UK
Friday, February 1, 2019
Friday, 01 February 2019, 20:04: We've detected connectivity issues affecting our UK nodes, we're currently investigating. Will keep you posted. Friday, 01 February 2019, 23:46: Services seem to be back online. We'll continue observing the situation and monitoring the nodes.
[SOLVED] lastorage1 connectivity issues
Monday, January 14, 2019
Monday, 14 January 2019, 09:24 - we are investigating an issue with our lastorage1 host node. We will update this announcement as we have more information. Monday, 14 January 2019, 10:22 - This issue is now resolved, root cause was a PDU issue which has been replaced.
[SOLVED] dalhighcpu2 emergency reboot
Sunday, January 13, 2019
Sunday, 13 January 2019, 20:17 - We discovered that this node had kernel panicked, subsequently, an emergency reboot had to be issued. VMs are now booting and should become available over the next 10 minutes. A root-cause analysis will be performed once stability resumes.
[SOLVED] Dallas connectivity issues
Thursday, January 10, 2019
Thursday, 10 January 2019, 14:33 - we're investigating a Dallas connectivity issue now. We will update this announcement as we have more information. Thursday, 10 January 2019, 14:42 - looking like a power issue affecting specific servers. Investigation continues, will update this announcement as we have more information. Thursday, 10 January 2019, 14:48 - servers should be back...
[SOLVED] dalpremium8 Emergency Reboot
Tuesday, January 8, 2019
Due to an unstability issue with dalpremium8, we have to do an emergency reboot. All VPS's should come back online in less than 5 minutes. Update: 01/08/2019 02:38: All VPS's are back online.
[SOLVED] Intermittent connectivity affecting some Dallas nodes
Friday, December 21, 2018
Friday, 21 December 2018, 02:07 - We're aware of the issue, and are attempting to follow up with our connectivity provider. Further updates will be posted to this issue as we receive them. Friday, 21 December 2018, 07:12 - Connectivity should be restored now. Please let us know if you're still seeing accessibility issues and we will engage. Thank you.
[SOLVED] Dallas Connectivity Issues
Wednesday, November 28, 2018
Wednesday, 28 November 2018, 03:31 - We're aware of the issue in Dallas, and are attempting to follow up with our connectivity provider. Further updates will be posted to this issue as we receive them. Wednesday, 28 November 2018, 04:21 - Everything should be operating normally already, please get in touch with us in case you're not able to access your service.
[SOLVED] Network wide port blocks
Saturday, October 6, 2018
Due to recent reflection exploits involving ports 111 (portmap/NFS), 161 (snmpd), and 389 (ldap), we've implemented a network-wide filter at our network edge to avoid your services running on these ports from being exploited and used to attack other computers on the internet. We understand that this may be disruptive to your usage, and we can provide guidance on how to adjust these services...
[SOLVED] New Jersey Maintenance
Thursday, October 4, 2018
Thursday, 04 October 2018, 15:58 - We've just been briefed that our provider in New Jersey has scheduled a 30 minute maintenance window that may have service impacts for our clients on the nj1 node. See notice below: Event Type: Network Upgrade Start Time: 10/9/2018 12AM EST End Time: 10/9/2018 12:30AM EST Location(s): Piscataway, NJ Device(s): c8-10-b4-1.pnj1 Client Affecting: Yes...
