Announcements
[SOLVED] - nj1 connectivity
Tuesday, May 22, 2018
Sunday, 22 May 2018, 18:00 - we're investigating an outage of our NJ1 server. We'll update this announcement as we have more information. Sunday, 22 May 2018, 18:40 - server is back online without issue noted.
[SOLVED] FW intermittent network issues
Monday, May 21, 2018
Monday, 21 May 2018, 07:49 - We're aware of the intermittent network issues plaguing our Dallas (DFW) POP. This seems to be due to heavy packet loss on our upstream's end. We're collaborating with our upstream to mitigate this, thank you for your patience.
[SOLVED] Kernel panic on dalhighram10
Wednesday, May 2, 2018
We have experienced a kernel panic on dalhighram10 and we are currently looking into it. Update: All the VPS's booted back up again.
[SOLVED] Dallas network issues
Wednesday, February 28, 2018
Wednesday, 28 February 2018, 10:49 - We're investigating a Dallas connectivity issue. We'll update this announcement as we have more information. This is a network issue. We are experiencing high package loss. Our datacenter is working on the issue. Wednesday, 28 February 2018, 11:41 - Root cause has been determined: outbound network attacks from insecure memcached installations. More info...
[SOLVED] nj1 connectivity
Sunday, February 25, 2018
Sunday, 25 February 2018, 13:48 - we're investigating an outage of our NJ1 server. We'll update this announcement as we have more information. Sunday, 25 February 2018, 14:52 - the server is back online, and we're awaiting confirmation that the network is stable
[SOLVED] dalstorage1 unreachable
Tuesday, February 20, 2018
Tuesday, 20 February 2018, 02:55 - We've been made aware of an event on this node and are currently investigating. Tuesday, 20 February 2018, 05:16 - Node is back up, this was due to a storage event. VMs are now booting back up. Please expect to be contacted individually about remedies.
[SOLVED] dalhighram25 unreachable
Saturday, February 17, 2018
The node is currently unreachable from the panel and the VMs are working extremely slowly. We're already looking into the issue but it has already taken more time than expected. Please excuse us for the inconvenience. Update: The situation is under control now, please open a ticket if you're still having issues.
[SOLVED] Dallas network issues
Tuesday, February 6, 2018
Tuesday, 06 February 2018 11:34 - We're receiving reports of an unexpected partial routing failure somewhere, or similar network issue. Please don't stop/start/reboot your VPS, it won't fix the issue. When opening a ticket to inform us that your VPS is offline, could you please send a TEXT traceroute between yourself and your service with us? This will assist us with resolving the issue. ...
[SOLVED] - ukhighram2 issues
Friday, February 2, 2018
ukhighram2 is currently facing issues. We are working on the problem at the moment. Update: The server is back online now. We are investigating the reason for the lock up.
[SOLVED] Storage VPS Line Meltdown and Spectre Maintenance
Sunday, January 14, 2018
We are going to reboot storage VPS nodes to patch them against Meltdown and Spectre vulnerabilities. We are going to update this announcement once we have updates. 09:56 AM: All the nodes have been rebooted and all the VPS's are back online.
