Issue with two servers in UK

Tuesday, July 9, 2019

Tuesday, 09 July 2019, 08:49 - We're investigating an issue with our ukhighram1 and ukvz7highram1 host nodes. All other UK services are currently online. We'll provide updates here as we have them.  Tuesday, 09 July 2019, 10:01 - This issue is still under investigation. An ETA is not available beyond as soon as possible.  Tuesday, 09 July 2019, 11:00 - Our datacenter hasn't provided us...

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Virtuozzo/OpenVZ 7 platform launch

Monday, July 1, 2019

As of July 1st, 2019, we have launched our new Linux VPS platform based on Virtuozzo/OpenVZ 7. Virtuozzo 7 is successor of OpenVZ 6 platform. It's based on CentOS 7 with kernel 3.x. It has the following advanges over OpenVZ 6: - Ability to use newer Linux distros, such as Ubuntu 18.04 or Debian 10. - Ability to use Docker. - Newer kernel for better performance and compatibility with new...

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Storage server connectivity with IP range

Friday, June 28, 2019

Friday, 28 June 2019, 12:15 - we're aware of a connectivity issues for storage servers in IP range and are working this issue now.  Friday, 28 June 2019, 12:39 - this is fixed. If you're still seeing an issue with please do tricket in. 

Dalhighram16 - connectivity issues

Wednesday, June 26, 2019

Wednesday, 26 June 2019, 02:37 - We are experiencing connectivity issues and are currently investigating the problem on dalhighram16. Updates to follow. Wednesday, 26 June 2019, 02:53 - We have identified the problem and applied a fix. Connectivity is restored in full.

Network Downtime in Dallas

Friday, June 21, 2019

Friday, 21 June 2019, 15:19 - We're aware of Dallas connectivity issues and are investigating now.  Friday, 21 June 2019, 15:41 - This is a networking issue. Our engineers is working on it at the moment. Friday, 21 June 2019, 15:50 - All the data is safe. We are working on getting our spare router up and working. Friday, 21 June 2019, 15:59 - Our network is back online. Our engineers is...

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Connectivity issues in Dallas Location

Thursday, June 20, 2019

 Thursday, 20 June 2019, 08:59 - we're aware of Dallas connectivity issues and are investigating now.  Thursday, 20 June 2019, 09:09 - issue resolved and everything back online. Please do open a ticket if you're still seeing connectivity issues. Thank you. 

Varied Dallas network connectivity issues

Friday, May 31, 2019

Friday, 31 May 2019, 07:45 - Some customers are reporting connectivity issues to our Dallas location. If this is affecting you, please run a traceroute from yourself to one of your Dallas services and provide it in a ticket. Thank you. Friday, 31 May 2019, 08:11 - Issue is solved, waiting for confirmation of stability from datacenter. Friday, 31 May 2019, 09:40 - Issue confirmed solved, RCA...

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dalpremium12 emergency reboot

Sunday, May 5, 2019

We are rebooting dalpremium12 node to fix unstability issues. It should come back up in the next 5 minutes. Update 08:14. All VPS's are booted back up.

Dallas packet loss

Saturday, April 20, 2019

Saturday, 20 April 2019, 08:39 - we're aware of the packet loss in Dallas and are investigating now.   Saturday, 20 April 2019, 09:23 - issue has been resolved and network should be stable now. Please do ticket in if you're still seeing packet loss. 

ukhighram3 is offline

Sunday, March 24, 2019

Sunday, 24 March 2019, 17:49 - We're aware that this server is currently offline. We've reached out to the datacenter and are currently assessing the situation. Further updates will be tagged to this announcement as they become available. Thank you for your patience. Sunday, 24 March 2019, 21:50 - The node is back online, we're awaiting an RFO from the DC. Your VMs should now all be coming...

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