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Knowledgebase

Portal Home > Knowledgebase > Connection Problems


Articles

  • My Port XXX is closed. Can you open it?
    The following ports are blocked/filtered by default, and to preserve network quality, cannot be...
  • I have cPanel. Why can't I login via SSH or WHM?
    This is most likely cPHulk at work, which works to protect your cPanel installation from being...
  • Commands to allow SSH access in common firewalls
    If you've recently installed a firewall in your server and have suddenly lost access or after a...
  • How to restore my SSH access?
    If you are getting timeouts trying to connect to your VPS using SSH but your VPS IP is pinging...
  • I have installed WHM/cPanel, my root password doesn't work sometimes.
    WHM/cPanel has CPHulk and sometimes this can cause your root password not to work. In order to...
  • My VPS shows offline and I cannot start it. What to do?
    If your VPS is offline and you cannot start it, please use My VPS Is Down option in Submit Ticket...
  • WARNING: REMOTE HOST IDENTIFICATION HAS CHANGED!
    The SSH installation on your VPS has a host key that is generated on deployment for your VPS....
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