Our service is designed for experienced users and is self-managed. We are here to make sure your VPS is online (Responding to ping and SSH requests). We will respond to your requests regarding the performance, network or virtualization issues within minutes. Beyond that is within your responsibility.
However, you are not left alone in the dark if you need help. We are happy to help on a courtesy basis. We are going to make sure to refer you to the right direction at all times.
If your business requires dedicated help for software assistance please consider hiring a server administrator.