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Knowledgebase

Portal Home > Knowledgebase > Frequently Asked Questions


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  • My Port XXX is closed. Can you open it?
    The following ports are blocked/filtered by default, and to preserve network quality, cannot be...
  • I've paid via Credit Card, however my invoice shows unpaid. Why?
    Our payment processor screens every payment against fraud. So when you make a payment, it doesn't...
  • I can't install MySQL Server. What's wrong?
    (As of early 2017 this has been resolved within the OS templates. We've kept this Knowledgebase...
  • I have cPanel. Why can't I login via SSH or WHM?
    This is most likely cPHulk at work, which works to protect your cPanel installation from being...
  • My download and upload speed on Storage VPS is around 5.5MB/sec. Why?
    We are automatically detecting torrenting and similar mass downloader/uploader processes and then...
  • 50 emails/hour limitation is not enough for me. Can you increase it?
    We can only increase the limit if you have justification, i.e you send legitimate mail and can...
  • Can I add swap memory on Linux VPS?
    Swap files or partitions are not supported on our Linux VPS plans.All of our plans come with...
  • Can I get a refund?
    We offer 3 day money back guarantee for first payment of your first order.If you'd like to apply...
  • Can I get more CPU?
    Unfortunately, no. We provide 4 vCPUs with our High Memory plans and it's not upgradable.
  • Can I install Ubuntu 18.04 on my Linux VPS?
    As of June 2019, we have rolled our new OpenVZ7 platform for new orders. This platform supports...
  • Can I install Ubuntu 20.20 on my VPS?
    You can install Ubuntu 20.20 on your Premium VPS without any issues. Simply go to your client...
  • Can I run Docker on my VPS?
    Docker is fully supported for our Linux VPS and Premium VPS plans.It has been enabled by default...
  • Can you fix ____ issue for me?
    We are always here to help you out.If the issue you are facing is related to our own...
  • Can you install ____ software for me?
    If the software is something we provide licenses for, then sure we'll include a free...
  • Can you load my ISO?
    We can load a requested ISO for our Premium VPS line only. Note that we will only mount...
  • Card payment declined - Exceeds frequency limit
    If you are facing "Exceeds frequency limit" error when you try paying your invoice using your...
  • Commands to allow SSH access in common firewalls
    If you've recently installed a firewall in your server and have suddenly lost access or after a...
  • Control panel shows memory usage higher than my free -m. What gives?
    Control panel shows the cached memory as used as well. Your free -m shows the actual result.To...
  • Do I need a domain for the hostname?
    No, you don't need a domain. The hostname is an arbitrary identifier for your VPS. It...
  • Do you allow ____?
    Please check our TOS located on our homepage.
  • Do you backup my VPS?
    VPSDime takes metadata backups of Linux VPS plans for disaster recovery purposes. Clients are...
  • Do you offer FreeBSD/OpenBSD/NetBSD/DragonFly?
    BSD and other OSes are fully supported on our premium VPS line only.
  • Do your offer Windows?
    We do not provide Windows OS and cannot allow self-installations of Windows either. Our sister...
  • Docker requires br_netfilter. How can I load this module?
    br_netfilter module is already enabled on your VPS.There's a couple of different things you can...
  • Error: Failed to detect code [xnxnxnx] in SYSLOG_LOG [/var/log/messages]
    The root cause of the issue is a current known bug with the imjournal module for rsyslog that...
  • How can I cancel my service?
    Please follow these steps to cancel your service with us:1. Please login to your account.2. Click...
  • How can I change my SSH port?
    You can change your SSH port by simply logging in to your VPS and then opening up the SSH daemon...
  • How can I connect to my VPS?
    If you are using Windows, you can use PuTTY software to connect to your VPS by SSH protocol.If...
  • How can I enable FUSE?
    For Linux VPS line, FUSE / SSHFS is enabled by default. You don't need to run modprobe. This will...
  • How can I enable NFS?
    To enable NFS on your VPS, you can simply open a ticket with us and we'll handle the rest.
  • How can I enable PPP?
    PPP is enabled on our plans by default.
  • How can I enable TUN/TAP?
    For Linux VPS line, TUN/TAP is enabled by default. You don't need to run modprobe. This will...
  • How can I point / connect my domain name to my VPS?
    To point your domain name to your VPS, you simply need to create an A record pointing your VPS IP...
  • How can I reinstall my VPS?
    For High Memory product line, you can do this in your client area with the Reinstall button.For...
  • How can I secure my VPS?
    We suggest the following things to secure your VPS: Disable root login on your SSH service...
  • How can I upgrade/downgrade?
    To upgrade, you can simply go to your client area and click Upgrade/Downgrade button under the...
  • How do I order more IPs?
    You can order more IPs by going to your client area and clicking Upgrade/Downgrade item under the...
  • How do I set reverse DNS (RDNS/PTR)?
    Please simply open a ticket. Make sure your hostname actually resolves the IP address before...
  • How to choose a strong root password?
    1. Make it long Generally longer the password, harder for hackers to guess it. If possible use...
  • How to close a PayPal dispute/case?
    In order to close a PayPal dispute/case please follow the steps below:1. Login to your PayPal...
  • How to connect to my VPS using SFTP with Filezilla?
    Instead of old and insecure FTP, you should use SFTP to connect to your VPS to upload your...
  • How to connect to my VPS with FTP?
    You should use SFTP instead of FTP.FTP is an old and insecure protocol.Please see our article...
  • How to list my PayPal subscriptions?
    Log in to your PayPal account. Click the My Account tab. Click the History subtab....
  • How to restore my SSH access?
    If you are getting timeouts trying to connect to your VPS using SSH but your VPS IP is pinging...
  • I cannot connect to the remote desktop. What's wrong?
    Our VPS's do not come with remote desktop capabilities by default. If you are trying to connect...
  • I have installed WHM/cPanel, my root password doesn't work sometimes.
    WHM/cPanel has CPHulk and sometimes this can cause your root password not to work. In order to...
  • I want a OpenVZ template that's not listed in your panel.
    We only provide official Virtuozzo templates from Virtuozzo team. If the OS you'd like to have is...
  • I want my VPS migrated to another location. How can I do that?
    We can migrate your High Memory VPS to another location. To do that, simply go to your Client...
  • I want to upgrade. Will I lose my data?
    No. Your data will remain intact. Upgrades and Downgrades won't affect your data integrity.For...
  • I've been suspended because of high load average. What can I do?
    If your load average goes up to excessive values such as 40+, your VPS will be automatically...
  • I've ordered WHM/cPanel, where is it?
    WHM/cPanel licenses have been discontinued as of October 2019. This article will remain for...
  • Kubernetes support on VPSDime Services
    Full-stack k8s Kubernetes is not supported on our Linux VPS plans, as with the OpenVZ 7...
  • My disk quotas are not working. What to do?
    For our Linux VPS line: Second level quotas are enabled by default.For Premium VPS line: You can...
  • My rsyslogd process is using loads of CPU. What to do?
    (As of late 2016 this has been resolved in the VPS templates. This article remains for history....
  • My VPS is using too much memory. What's wrong?
    It probably isn't. You may be reading it incorrectly. Please refer...
  • My VPS shows offline and I cannot start it. What to do?
    If your VPS is offline and you cannot start it, please use My VPS Is Down option in Submit Ticket...
  • My VPS's status shows as Terminated/Cancelled. Is my data gone?
    If you have submitted a cancellation request or failed to pay on time, your VPS may have been...
  • My website receives DDoS. Do you have protection?
    No. We do not have any kind of DDoS protection. If your website is a victim of DDoS attacks, we...
  • Nightly Backups (Linux VPS) - Additional Information
    VPSDime offers an optional feature called Nightly Backups that is purchase-able for all virtual...
  • Nightly Backups (Premium VPS) - Additional Information
    VPSDime backs up ALL premium virtual machines deployed on its infrastructure for free once...
  • OpenVPN fails to start. How can I resolve it?
    If you cannot start OpenVPN on your VPS with Ubuntu 18.04, Debian 9 or CentOS 7 with the...
  • Premium VPS vs Linux VPS - What's The Difference?
    Premium VM is our latest offering relying on Kernel-based Virtual Machine (KVM) technology. It...
  • ufw is not starting and returning nf_conntrack_ftp module not found
    You may receive the following error message while trying to enable ufw (ufw enable):ERROR:...
  • Unable to launch Docker swarm due to br_netfilter messages
    When receiving the following message:"error creating external connectivity network: cannot...
  • Upgrading to Debian 10 at Linux VPS line
    Update: All our new Linux VPS plans support Debian 10 without any modifications now.*Please note...
  • WARNING: REMOTE HOST IDENTIFICATION HAS CHANGED
    If you see a message like the below when you are trying to connect to your VPS using SSH, it's...
  • We are a mass mailing company, can we host with you?
    No. We strictly forbid any kind of mass mailing in our network. We frequently check our IPs...
  • What does unmanaged/self-managed mean?
    By unmanaged/self-managed, we mean that it is your responsiblity to manage your own VPS. We do...
  • What happens if I run out of bandwidth?
    If your VPS uses all of its bandwidth for the month, it will be automatically suspended. Notices...
  • What is a load average?
    To learn more about load averages, please follow the...
  • What is my username for SSH?
    root
  • What kind of management do you offer?
    Our service is designed for experienced users and is self-managed. We are here to make sure your...
  • What nameservers should I use?
    We do not provide nameservers with our service. You can either install and configure them on your...
  • What payment methods do you accept?
    We accept PayPal, and Visa and Mastercard credit and debit cards.Regarding credit/debit card...
  • Where is my VPS?
    If you have verified your email and PayPal email addresses, your first VPS will be provisioned...
  • Why did my Credit Card payment fail?
    When our payment processor attempts to charge your card, your card issuing bank provides what is...
  • Why do you only offer Minimal Templates?
    Update: We have updated our Virtuozzo templates to provide you a default OS package installation...
  • Why don't you allow Minecraft and Teamspeak?
    Minecraft and Teamspeak have proven themselves to be DDoS magnets over the years. We would like...

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