Knowledgebase

My Port XXX is closed. Can you open it?
The following ports are blocked/filtered by default, and to preserve network quality, cannot be...
I've paid via Credit Card, however my invoice shows unpaid. Why?
Our payment processor screens every payment against fraud. So when you make a payment, it doesn't...
I can't install MySQL Server. What's wrong?
(As of early 2017 this has been resolved within the OS templates. We've kept this Knowledgebase...
I have cPanel. Why can't I login via SSH or WHM?
This is most likely cPHulk at work, which works to protect your cPanel installation from being...
My download and upload speed on Storage VPS is around 5.5MB/sec. Why?
We are automatically detecting torrenting and similar mass downloader/uploader processes and then...
50 emails/hour limitation is not enough for me. Can you increase it?
We can only increase the limit if you have justification, i.e you send legitimate mail and can...
Can I add swap memory on Linux VPS?
Swap files or partitions are not supported on our Linux VPS plans.All of our plans come with...
Can I get a refund?
We offer 3 day money back guarantee for first payment of your first order.If you'd like to apply...
Can I get more CPU?
Unfortunately, no. We provide 4 vCPUs with our High Memory plans and it's not upgradable.
Can I install Ubuntu 18.04 on my Linux VPS?
On June 2019, we have rolled our new OpenVZ7 platform for new orders. This platform supports...
Can I install Ubuntu 20.20 on my VPS?
You can install Ubuntu 20.20 on your Premium VPS without any issues. Simply go to your client...
Can I run Docker on my VPS?
Docker is fully supported for our Linux VPS and Premium VPS plans.It has been enabled by default...
Can you fix ____ issue for me?
We are always here to help you out.If the issue you are facing is related to our own...
Can you install ____ software for me?
If the software is something we provide licenses for, then sure we'll include a free...
Can you load my ISO?
We can load a requested ISO for our Premium VPS line only. Note that we will only mount...
Card payment declined - Exceeds frequency limit
If you are facing "Exceeds frequency limit" error when you try paying your invoice using your...
Commands to allow SSH access in common firewalls
If you've recently installed a firewall in your server and have suddenly lost access or after a...
Control panel shows memory usage higher than my free -m. What gives?
Control panel shows the cached memory as used as well. Your free -m shows the actual result.To...
Do I need a domain for the hostname?
No, you don't need a domain. The hostname is an arbitrary identifier for your VPS. It...
Do you allow ____?
Please check our TOS located on our homepage.
Do you backup my VPS?
VPSDime takes metadata backups of Linux VPS plans for disaster recovery purposes. Clients are...
Do you offer FreeBSD/OpenBSD/NetBSD/DragonFly?
BSD and other OSes are fully supported on our premium VPS line only.
Do your offer Windows?
We do not provide Windows OS and cannot allow self-installations of Windows either. Our sister...
Docker requires br_netfilter. How can I load this module?
br_netfilter module is already enabled on your VPS.There's a couple of different things you can...
Error: Failed to detect code [xnxnxnx] in SYSLOG_LOG [/var/log/messages]
The root cause of the issue is a current known bug with the imjournal module for rsyslog that...
How can I cancel my service?
Please follow these steps to cancel your service with us:1. Please login to your account.2. Click...
How can I change my SSH port?
You can change your SSH port by simply logging in to your VPS and then opening up the SSH daemon...
How can I connect to my VPS?
If you are using Windows, you can use PuTTY software to connect to your VPS by SSH protocol.If...
How can I enable FUSE?
For Linux VPS line, FUSE / SSHFS is enabled by default. You don't need to run modprobe. This will...
How can I enable NFS?
To enable NFS on your VPS, you can simply open a ticket with us and we'll handle the rest.
How can I enable PPP?
PPP is enabled on our plans by default.
How can I enable TUN/TAP?
For Linux VPS line, TUN/TAP is enabled by default. You don't need to run modprobe. This will...
How can I point / connect my domain name to my VPS?
To point your domain name to your VPS, you simply need to create an A record pointing your VPS IP...
How can I reinstall my VPS?
For High Memory product line, you can do this in your client area with the Reinstall button.For...
How can I secure my VPS?
We suggest the following things to secure your VPS: Disable root login on your SSH service...
How can I upgrade/downgrade?
To upgrade, you can simply go to your client area and click Upgrade/Downgrade button under the...
How do I order more IPs?
You can order more IPs by going to your client area and clicking Upgrade/Downgrade item under the...
How do I set reverse DNS (RDNS/PTR)?
Please simply open a ticket. Make sure your hostname actually resolves the IP address before...
How to choose a strong root password?
1. Make it long Generally longer the password, harder for hackers to guess it. If possible use...
How to close a PayPal dispute/case?
In order to close a PayPal dispute/case please follow the steps below:1. Login to your PayPal...
How to connect to my VPS using SFTP with Filezilla?
Instead of old and insecure FTP, you should use SFTP to connect to your VPS to upload your...
How to connect to my VPS with FTP?
You should use SFTP instead of FTP.FTP is an old and insecure protocol.Please see our article...
How to list my PayPal subscriptions?
Log in to your PayPal account. Click the My Account tab. Click the History subtab....
How to restore my SSH access?
If you are getting timeouts trying to connect to your VPS using SSH but your VPS IP is pinging...
I cannot connect to the remote desktop. What's wrong?
Our VPS's do not come with remote desktop capabilities by default. If you are trying to connect...
I have installed WHM/cPanel, my root password doesn't work sometimes.
WHM/cPanel has CPHulk and sometimes this can cause your root password not to work. In order to...
I want a OpenVZ template that's not listed in your panel.
We only provide official Virtuozzo templates from Virtuozzo team. If the OS you'd like to have is...
I want my VPS migrated to another location. How can I do that?
We can migrate your High Memory VPS to another location. To do that, simply go to your Client...
I want to upgrade. Will I lose my data?
No. Your data will remain intact. Upgrades and Downgrades won't affect your data integrity.For...
I've been suspended because of high load average. What can I do?
If your load average goes up to excessive values such as 40+, your VPS will be automatically...
I've ordered WHM/cPanel, where is it?
WHM/cPanel licenses have been discontinued as of October 2019. This article will remain for...
My disk quotas are not working. What to do?
For our Linux VPS line: Second level quotas are enabled by default.For Premium VPS line: You can...
My rsyslogd process is using loads of CPU. What to do?
(As of late 2016 this has been resolved in the VPS templates. This article remains for history....
My VPS is using too much memory. What's wrong?
It probably isn't. You may be reading it incorrectly. Please refer...
My VPS shows offline and I cannot start it. What to do?
If your VPS is offline and you cannot start it, please use My VPS Is Down option in Submit Ticket...
My VPS's status shows as Terminated/Cancelled. Is my data gone?
If you have submitted a cancellation request or failed to pay on time, your VPS may have been...
My website receives DDoS. Do you have protection?
No. We do not have any kind of DDoS protection. If your website is a victim of DDoS attacks, we...
Nightly Backups (Linux VPS) - Additional Information
VPSDime offers an optional feature called Nightly Backups that is purchase-able for all virtual...
Nightly Backups (Premium VPS) - Additional Information
VPSDime backs up ALL premium virtual machines deployed on its infrastructure for free once...
OpenVPN fails to start. How can I resolve it?
If you cannot start OpenVPN on your VPS with Ubuntu 18.04, Debian 9 or CentOS 7 with the...
Premium VPS vs Linux VPS - What's The Difference?
Premium VM is our latest offering relying on Kernel-based Virtual Machine (KVM) technology. It...
ufw is not starting and returning nf_conntrack_ftp module not found
You may receive the following error message while trying to enable ufw (ufw enable):ERROR:...
Unable to launch Docker swarm due to br_netfilter messages
When receiving the following message:"error creating external connectivity network: cannot...
Upgrading to Debian 10 at Linux VPS line
Update: All our new Linux VPS plans support Debian 10 without any modifications now.*Please note...
WARNING: REMOTE HOST IDENTIFICATION HAS CHANGED
If you see a message like the below when you are trying to connect to your VPS using SSH, it's...
We are a mass mailing company, can we host with you?
No. We strictly forbid any kind of mass mailing in our network. We frequently check our IPs...
What does unmanaged/self-managed mean?
By unmanaged/self-managed, we mean that it is your responsiblity to manage your own VPS. We do...
What happens if I run out of bandwidth?
If your VPS uses all of its bandwidth for the month, it will be automatically suspended. Notices...
What is a load average?
To learn more about load averages, please follow the...
What is my username for SSH?
root
What kind of management do you offer?
Our service is designed for experienced users and is self-managed. We are here to make sure your...
What nameservers should I use?
We do not provide nameservers with our service. You can either install and configure them on your...
What payment methods do you accept?
We accept PayPal, and Visa and Mastercard credit and debit cards.Regarding credit/debit card...
Where is my VPS?
If you have verified your email and PayPal email addresses, your first VPS will be provisioned...
Why did my Credit Card payment fail?
When our payment processor attempts to charge your card, your card issuing bank provides what is...
Why do you only offer Minimal Templates?
Update: We have updated our Virtuozzo templates to provide you a default OS package installation...
Why don't you allow Minecraft and Teamspeak?
Minecraft and Teamspeak have proven themselves to be DDoS magnets over the years. We would like...

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