I've paid via Credit Card, however my invoice shows unpaid. Why?
Our payment processor screens every payment against fraud. So when you make a payment, it doesn't get deposited to our account immediately. They complete their anti-fraud screening usually within a few minutes, however it may take up to 24 hours based on your risk score.
If you constantly face this issue, we suggest you to use PayPal to pay for your invoices since PayPal payments are deposited to our account almost immediately, therefore your invoices would be marked as paid quicker.
How can I cancel my service?
Please follow these steps to cancel your service with us:1. Please login to your account.2. Click...
Why did my Credit Card payment fail?
When our payment processor attempts to charge your card, your card issuing bank provides what is...
How can I upgrade/downgrade?
To upgrade, you can simply go to your client area and click Upgrade/Downgrade button under the...
Card payment declined - Exceeds frequency limit
If you are facing "Exceeds frequency limit" error when you try paying your invoice using your...
Can I get a refund?
We offer 3 day money back guarantee for first payment of your first order.If you'd like to apply...