I've paid via Credit Card, however my invoice shows unpaid. Why?
Our payment processor screens every payment against fraud. So when you make a payment, it doesn't get deposited to our account immediately. They complete their anti-fraud screening usually within a few minutes, however it may take up to 24 hours based on your risk score.
If you constantly face this issue, we suggest you to use PayPal to pay for your invoices since PayPal payments are deposited to our account almost immediately, therefore your invoices would be marked as paid quicker.
How to close a PayPal dispute/case?
In order to close a PayPal dispute/case please follow the steps below:1. Login to your PayPal...
What payment methods do you accept?
We accept all major credit cards including Mastercard, Visa, American Express, JCB, Discover,...
Card payment declined - Exceeds frequency limit
If you are facing "Exceeds frequency limit" error when you try paying your invoice using your...
How can I cancel my service?
Please follow these steps to cancel your service with us:1. Please login to your account.2. Click...
My VPS's status shows as Terminated/Cancelled. Is my data gone?
If you have submitted a cancellation request or failed to pay on time, your VPS may have been...