Knowledgebase

VPSDime offers an optional feature called Nightly Backups that is purchase-able for all virtual machines that are running the OpenVZ containerization technology. You can enable (or disable) this option via the 'Upgrade/Downgrade Configurable Options' menu from the My Services page.

A list of frequently asked questions about this addon is shared below. If you would like information on something that isn't covered by this list, please raise a support ticket.

Q: How often is the backup performed?
A: As the name of the addon suggests, backups are performed once every night.

Q: How many days do you retain a copy of backup for?
A: 3 days

Q: How can we restore from the backups?
A: You will have to raise a ticket from the support area requesting it. At this stage, customers cannot download / restore the backups themselves.

Q: How granular can the restoration request be?
A: Restores can be processed on either files/directories, all databases or complete VPS.

Q: Is there a limit to how many times restoration can be requested?
A: Yes, there is. A customer may request up to 3 times in a month, additional requests will be charged a one-time $10 restoration fee.

Q: I need something that your policies don't cover, what can I do?
A: Please raise a support ticket, we will provide a tailor-made backup strategy just for you.

Q: Should I depend on this backup as a guarantee of my data being intact?
A: Relying on any single backup for complete disaster recovery is usually thought of as a poor strategy. You should take your own backups as well. At least 3 backups of your important data is recommended. VPSDime is NOT responsible for any data loss.