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I've paid via Credit Card, however my invoice shows unpaid. Why?

Our payment processor screens every payment against fraud. So when you make a payment, it doesn't...

Can I get a refund?

We offer 3 day money back guarantee for first payment of your first order.If you'd like to apply...

Card payment declined - Exceeds frequency limit

If you are facing "Exceeds frequency limit" error when you try paying your invoice using your...

How can I cancel my service?

Please follow these steps to cancel your service with us:1. Please login to your account.2. Click...

How can I upgrade/downgrade?

To upgrade, you can simply go to your client area and click Upgrade/Downgrade button under the...

How do I order more IPs?

You can order more IPs by going to your client area and clicking Upgrade/Downgrade item under the...

How to close a PayPal dispute/case?

In order to close a PayPal dispute/case please follow the steps below:1. Login to your PayPal...

How to list my PayPal subscriptions?

Log in to your PayPal account. Click the My Account tab. Click the History subtab....

My VPS's status shows as Terminated/Cancelled. Is my data gone?

If you have submitted a cancellation request or failed to pay on time, your VPS may have been...

What payment methods do you accept?

We accept all major credit cards including Mastercard, Visa, American Express, JCB, Discover,...

Why did my Credit Card payment fail?

When our payment processor attempts to charge your card, your card issuing bank provides what is...