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Knowledgebase

Portal Home > Knowledgebase > Billing


Articles

  • I've paid via Credit Card, however my invoice shows unpaid. Why?
    Our payment processor screens every payment against fraud. So when you make a payment, it doesn't...
  • Can I get a refund?
    We offer 3 day money back guarantee for first payment of your first order.If you'd like to apply...
  • Card payment declined - Exceeds frequency limit
    If you are facing "Exceeds frequency limit" error when you try paying your invoice using your...
  • How can I cancel my service?
    Please follow these steps to cancel your service with us:1. Please login to your account.2. Click...
  • How can I upgrade/downgrade?
    To upgrade, you can simply go to your client area and click Upgrade/Downgrade button under the...
  • How do I order more IPs?
    You can order more IPs by going to your client area and clicking Upgrade/Downgrade item under the...
  • How to close a PayPal dispute/case?
    In order to close a PayPal dispute/case please follow the steps below:1. Login to your PayPal...
  • How to list my PayPal subscriptions?
    Log in to your PayPal account. Click the My Account tab. Click the History subtab....
  • My VPS's status shows as Terminated/Cancelled. Is my data gone?
    If you have submitted a cancellation request or failed to pay on time, your VPS may have been...
  • What payment methods do you accept?
    We accept all major credit cards including Mastercard, Visa, American Express, JCB, Discover,...
  • Why did my Credit Card payment fail?
    When our payment processor attempts to charge your card, your card issuing bank provides what is...
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