Knowledgebase

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• I've paid via Credit Card, however my invoice shows unpaid. Why?
  Our payment processor screens every payment against fraud. So when you make a payment, it doesn't...
• Can I get a refund?
  We offer 3 day money back guarantee for first payment of your first order.If you'd like to apply...
• Card payment declined - Exceeds frequency limit
  If you are facing "Exceeds frequency limit" error when you try paying your invoice using your...
• How can I cancel my service?
  Please follow these steps to cancel your service with us:1. Please login to your account.2. Click...
• How can I upgrade/downgrade?
  To upgrade, you can simply go to your client area and click Upgrade/Downgrade button under the...
• How do I order more IPs?
  You can order more IPs by going to your client area and clicking Upgrade/Downgrade item under the...
• How to close a PayPal dispute/case?
  In order to close a PayPal dispute/case please follow the steps below:1. Login to your PayPal...
• How to list my PayPal subscriptions?
  Log in to your PayPal account. Click the My Account tab. Click the History subtab....
• My VPS's status shows as Terminated/Cancelled. Is my data gone?
  If you have submitted a cancellation request or failed to pay on time, your VPS may have been...
• What payment methods do you accept?
  We accept all major credit cards including Mastercard, Visa, American Express, JCB, Discover,...
• Why did my Credit Card payment fail?
  When our payment processor attempts to charge your card, your card issuing bank provides what is...