Knowledgebase

Your Windows VPS Administrator password is sent to you via email once your order is provisioned.

Please check your email inbox for an email with subject: "New Windows VPS - Provisioning Started"

If you are having trouble connecting to your VPS using this password sent to you, please make sure you are not copy pasting white space characters before or after the password.

Windows Troubleshooter

We also have an automated Windows VPS connection troubleshooter at your service.

Our Windows Troubleshooter automatically checks if your VPS is having problems and provide solutions.

You can access to the Windows Troubleshooter by logging into your client area and clicking Support button at the top menu then clicking I can't login to Windows VPS

You will be then taken a to a page where you can select which VPS you are having trouble connecting to with.

After choosing the VPS, you will be taken to a page where your VPS's status and health is checked.

Our troubleshooter automatically checks if your VPS is powered on, if remote desktop enabled and if the password on file works or not.

If all these 3 checks were successful, it will provide you with the connection credentials and links to the tutorials on how to connect to your VPS's remote desktop based on the device and operating system you use.

You can then simply copy paste your VPS's IP, Administrator username and password using the copy to clipboard button next to these values and paste them directly in your device.

If it finds that your Administrator password on file doesn't work, it will give you an option to reset it on the same page.

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