Sunday, May 26, 2024
After the power failure which has affected all the servers in our Dallas location, we are not able to bring dalvz7highram15 and dalvz7highram16 nodes back online due to disk failures. We are still working on a resolution for these 2 nodes and we will update this announcement once we know more.
Update: Monday, 27 May 2024, 03:57: We did everything in our power to make the disks online however due to a firmware bug in them unfortunately, after hours of work, we are not able to read data from the disks of these 2 nodes.
We are re-creating the VPS's on these nodes in new nodes. If you have nightly backups addon purchased through us, we are going to restore your last backup to a new node.
We are going to send emails to the affected clients once this work is done.
We apologize for the inconvenience caused by this.
To remedy this situation, we are not going to use this particular SSD brand in the future.