dalvz7highram15 and dalvz7highram16 outage

Sunday, May 26, 2024

After the power failure which has affected all the servers in our Dallas location, we are not able to bring dalvz7highram15 and dalvz7highram16 nodes back online due to disk failures. We are still working on a resolution for these 2 nodes and we will update this announcement once we know more. Update:  Monday, 27 May 2024, 03:57: We did everything in our power to make the disks online...

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Dallas Outage

Sunday, May 26, 2024

Sunday, 26 May 2024, 6:22 - Our Dallas location is currenty unreachable. We're working with the engineers on site to bring your services back online ASAP.  Sunday, 26 May 2024, 07:34: Our datacenter has let us know that there is a massive power outage in Dallas, TX which is affecting a lot of datacenters and residents currently. We are waiting for the engineers to handle the problem....

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ukvz7highram1 down

Friday, April 26, 2024

Friday, 26 April 2024, 12:54 - We're investigating an issue with node  ukvz7highram1. We'll update this posting as the situation progresses.  Friday, 26 April 2024, 15:42 - This continues to be escalated with the datacenter.  We'll update this posting as the situation progresses.  Friday, 26 April 2024, 16:23 - The datacenter is looking for a server to move the disks to. ...

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dalvz7highram41 power supply issue

Friday, September 29, 2023

09/29/2023 12:33 - we're noting an issue with node dalvz7highram41 and have pinpointed it to the power supply units. We are replacing these now and will update this posting when complete.  09/29/2023 12:52 - this has been fixed and the server is back online

Hardware problem causing downtime in dalwin22

Monday, September 25, 2023

A hardware addon card is causing downtime in dalwin22 at the moment. We are working with the DC technicians to replace the card and bring the server back online as soon as possible. Update 13:27: The bad card has been replaced and the server is back online.

VPS migrations for some nodes is on-going

Sunday, July 23, 2023

We are currently migrating the VPS's of the following servers to new servers: dalvz7highram43 dalvz7highram45 dalvz7highram46 dalvz7highram48 If you have a VPS on these nodes, it will experience a few minutes of downtime as mentioned in the email that has been sent to you. We will update this notice when everything is migrated. Update 05:53 AM: All migrations have been completed.

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Emergency migration from dalvz7highram18

Thursday, July 20, 2023

Due to a storage system backplane problem, we are migrating the VPS's off dalvz7highram18 as the problem is not resolvable while the physical server is online. By performing this migration, we are ensuring a future unexpected downtime and/or data loss for your VPS. You will experience a brief downtime while the migration is happening. We apologize for the inconvenience. Update: All the...

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Moving off of uklegvz7highram4

Friday, April 14, 2023

Due to hardware problems occured in uklegvz7highram4 yesterday, we are migrating all the VPS's off of this node to a new node as a precaution. You will notice a few minutes of downtime while your VPS turns off on the old node and powers on on the new one. There shouldn't be more than 15 minutes of downtime during this. Let us know if you experience a longer downtime.

Los Angeles Network problems

Thursday, April 6, 2023

There are on-going network problems in Los Angeles. We are working on it. Update 05:10: This has been resolved. The RFO from the datacenter: "There is a forwarding-issue with our Core. We have rebooted it to quickly fix this issue."

UK Connectivity issues

Sunday, April 2, 2023

Sunday, 02 April 2023, 11:59 - We're having connectivity issues in the UK. We're in touch with our DC & Upstream and are working to get this resolved. We'll keep you updated. S unday, 02 April 2023, 14:57 - The datacenter states that this issue has been resolved. Please open a new ticket if you're still noting a connectivity issue. Thank you.  Sunday, 02 April 2023, 16:52 -...

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