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Check our service status and past incidents

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All services are operating normally at this time.

Last Incident


Status: Resolved - Posted at: 7th June 2024 - 04:47

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Past Incidents

Resolved

dalpremium17 outage

Posted at: 7th June 2024 - 04:47

Friday, 07 June 2024, 04:47 - We're investigating an issue with dalpremium17. We have no details at this point. We'll keep you updated.
Resolved

dalvz7highram15 and dalvz7highram16 outage

Posted at: 26th May 2024 - 16:53

After the power failure which has affected all the servers in our Dallas location, we are not able to bring dalvz7highram15 and dalvz7highram16 nodes back online due to disk failures. We are still working on a resolution for these 2 nodes and we will update this announcement once we know more.

Update: Monday, 27 May 2024, 03:57: We did everything in our power to make the disks online however due to a firmware bug in them unfortunately, after hours of work, we are not able to read data from the disks of these 2 nodes.

We are re-creating the VPS's on these nodes in new nodes. If you have nightly backups addon purchased through us, we are going to restore your last backup to a new node.

We are going to send emails to the affected clients once this work is done.

We apologize for the inconvenience caused by this.

To remedy this situation, we are not going to use this particular SSD brand in the future.

Resolved

Dallas Outage

Posted at: 26th May 2024 - 07:09

Sunday, 26 May 2024, 6:22 - Our Dallas location is currenty unreachable. We're working with the engineers on site to bring your services back online ASAP. 

Sunday, 26 May 2024, 07:34: Our datacenter has let us know that there is a massive power outage in Dallas, TX which is affecting a lot of datacenters and residents currently. We are waiting for the engineers to handle the problem.

Sunday, 26 May 2024, 08:24 - Please avoid ticketing in asking if there's any estimate, do you have any updates, etc. Support team doesn't have any new or different information that we wouldn't be putting here already. 

Sunday, 26 May 2024, 09:13 - this appears to be resolved and services back online. We're keeping an eye on things to make sure everything is active. 

Sunday, 26 May 2024, 09:18 - Some host nodes are not coming up. We're taking a look at these now. 

Sunday, 26 May 2024, 16:51 - All nodes except dalvz7highram15 and dalvz7highram16 are online. A separate announcement is created for those 2 nodes.
Resolved

ukvz7highram1 down

Posted at: 26th April 2024 - 13:32

Friday, 26 April 2024, 12:54 - We're investigating an issue with node ukvz7highram1. We'll update this posting as the situation progresses. 

Friday, 26 April 2024, 15:42 - This continues to be escalated with the datacenter. We'll update this posting as the situation progresses. 

Friday, 26 April 2024, 16:23 - The datacenter is looking for a server to move the disks to.  We'll update this posting as the situation progresses. 

Saturday, 27 April 2024, 06:58 - The datacenter has offered a temporary server to move our disk array into, which we have accepted while waiting for a replacement server to arrive. We'll update this posting as the situation progresses.

Sunday, 28 April 2024, 09:11 - We continue to wait for the datacenter to complete this task. We'll update this posting as the situation progresses. 

Sunday, 28 April 2024, 10:36 - The temporary server is non-functional. We're asking them to put the disks into another server so we can migrate VPS to other host nodes in this location. We'll update this posting as the situation progresses. Sunday, 28 April 2024, 14:10 - Node is back online but with about 10% of the RAM it should have. We're working on migrating VPS from this host node to other host nodes in this location. 

Sunday, 28 April 2024, 19:48 - This is complete and everyone affected by this action is back online. 
Resolved

dalvz7highram41 power supply issue

Posted at: 29th September 2023 - 12:34

09/29/2023 12:33 - we're noting an issue with node dalvz7highram41 and have pinpointed it to the power supply units. We are replacing these now and will update this posting when complete. 

09/29/2023 12:52 - this has been fixed and the server is back online
Resolved

Hardware problem causing downtime in dalwin22

Posted at: 25th September 2023 - 12:43

A hardware addon card is causing downtime in dalwin22 at the moment.

We are working with the DC technicians to replace the card and bring the server back online as soon as possible.

Update 13:27: The bad card has been replaced and the server is back online.
Resolved

VPS migrations for some nodes is on-going

Posted at: 23rd July 2023 - 04:32

We are currently migrating the VPS's of the following servers to new servers:

dalvz7highram43
dalvz7highram45
dalvz7highram46
dalvz7highram48

If you have a VPS on these nodes, it will experience a few minutes of downtime as mentioned in the email that has been sent to you.

We will update this notice when everything is migrated.

Update 05:53 AM: All migrations have been completed.

Resolved

Emergency migration from dalvz7highram18

Posted at: 20th July 2023 - 12:17

Due to a storage system backplane problem, we are migrating the VPS's off dalvz7highram18 as the problem is not resolvable while the physical server is online.

By performing this migration, we are ensuring a future unexpected downtime and/or data loss for your VPS.

You will experience a brief downtime while the migration is happening.

We apologize for the inconvenience.

Update: All the migrations have been completed.

Resolved

Moving off of uklegvz7highram4

Posted at: 14th April 2023 - 08:03

Due to hardware problems occured in uklegvz7highram4 yesterday, we are migrating all the VPS's off of this node to a new node as a precaution.

You will notice a few minutes of downtime while your VPS turns off on the old node and powers on on the new one. There shouldn't be more than 15 minutes of downtime during this.

Let us know if you experience a longer downtime.
Resolved

Los Angeles Network problems

Posted at: 6th April 2023 - 03:56

There are on-going network problems in Los Angeles. We are working on it.

Update 05:10: This has been resolved. The RFO from the datacenter: "There is a forwarding-issue with our Core. We have rebooted it to quickly fix this issue."
Resolved

UK Connectivity issues

Posted at: 2nd April 2023 - 13:03

Sunday, 02 April 2023, 11:59 - We're having connectivity issues in the UK. We're in touch with our DC & Upstream and are working to get this resolved. We'll keep you updated.

Sunday, 02 April 2023, 14:57 - The datacenter states that this issue has been resolved. Please open a new ticket if you're still noting a connectivity issue. Thank you. 

Sunday, 02 April 2023, 16:52 - we've noted this has occured again. We have notified the datacenter. 

Resolved

LA outage

Posted at: 26th March 2023 - 12:19

Sunday, 26 March 2023, 12:12 - We're investigating a Los Angeles outage and will post more information here as we have it.
Sunday, 26 March 2023, 12:56 - Services are now operational. We'll post an RFO as soon as we hear from the DC.
Resolved

dalvz7higiram24 outage

Posted at: 16th March 2023 - 09:10

Thursday, 16 March 2023, 09:10 - An emergency node reboot has been initiated on our end due to a kernel update. 
Thursday, 16 March 2023, 09:33 - The node has been rebooted. All VMs are up and running already.
Resolved

Power and network problems in London Location

Posted at: 15th March 2023 - 03:33

We are aware of the power and network problems that have been going on in London location.

We are in touch with the DC to get these resolved ASAP.

Update: The problems have been resolved and we are awaiting RFO from the DC.
Resolved

dalvz7higiram23 outage

Posted at: 8th February 2023 - 09:07

Wednesday, 08 February 2023, 08:59 - We're investigating an outage with dalvz7highram23. We'll post more information as soon as it is available.
Wednesday, 08 February 2023, 09:30 - Kernel panic has caused a node reboot. The server has been booted back and all VMs are up and running already


Resolved

Hardware problem with dalvz7highram50

Posted at: 31st January 2023 - 04:37

We have detected a hardware problem on node dalvz7highram50 that is not being able to solved. Therefore, we are migrating the VPS's on it to another node.

You will experience a downtime around 10-15 minutes during the process.

We will update this announcement once the migration process completed.

Update 05:28 AM: All VPS's have been migrated.
Resolved

LA connectivity issues

Posted at: 13th December 2022 - 10:26

Tuesday, 13 December 2022, 10:26: We're investigating Los Angeles connectivity issues now and will post more information here as we have it.
Resolved

ukvz7highram4 - Emergency preventative migration

Posted at: 13th December 2022 - 08:08

Due to hardware problems occuring in our UK node, ukvz7highram4, we are migrating all the VPS's off of it.

You should experience a few minutes of downtime during the migration.

Your data and IP will be kept.

We will update this announcement once this is finished.

Update: All the VPS's have been migrated.
Resolved

23.92.65.0/24 routing issues

Posted at: 28th June 2022 - 17:48

We're investigating issues with routing for IP range 23.92.65.0/24. If your IP is within this range and inaccessible, we're working on it. We'll update this announcement as we have more info.

This has been fixed.
Resolved

UK datacenter move underway

Posted at: 17th June 2022 - 14:46

Friday, 17 June 2022, 15:00 - the UK datacenter move is underway, and affects UK VPS on host nodes starting with "ukvz". If your VPS is on a host node starting with "uklegvz" or anything else, it is not affected by this action.

A reminder of the timeframe provided by the datacenter:

START: Friday, June 17, 2022, @ 21:00 (9 PM BST)
FINISH: Saturday, June 18, 2022, @ 07:00 (7 AM BST)

Like many things in life this time range is not absolutely guaranteed. We notified you of this move previously with the expectation that you'll take action to set up any business continuity requirements you had during this range.

We appreciate you refraining from opening tickets to notify us that your VPS on a host node starting with "ukvz" is down in this time range, or to ask if there's "any update". Rest assured that we will post more info to this announcement as we have it. 

We understand that datacenter moves are disruptive, however the hosting company will be able to provide more stable service. We thank you for your patience and understanding.


UPDATE: The move has been completed. Everything is up and running normally. 

Contact Technical Support: