This form is for pre-sales tickets for potential customers only.
If you are already a customer of us, please login to your client area here: Client Area and then submit a ticket.
Excellent development regarding our London, UK outage:
Hardware Successfully Extracted:
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We have officially secured and extracted our physical servers from the facility. Our hardware - containing all of your original data - is now safely in our possession and currently en route to our new UK data center.
Timeline for Restoration:
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The physical transport will take approximately 4 hours, meaning the hardware will arrive at the new facility late tonight.
Because physically racking, wiring, and configuring the network takes time, we want to set realistic expectations for this final stretch.
We expect your original VPS to be fully online and operational within the next 24 hours at the latest.
We will send a final confirmation once your services are fully restored.
Account Credit Update:
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Once we have successfully finished working on the restoration of services, our billing team will apply the promised two months of service credit to all affected accounts.
Excellent development regarding our London, UK outage:
Hardware Successfully Extracted:
-----------------------------------------
We have officially secured and extracted our physical servers from the facility. Our hardware - containing all of your original data - is now safely in our possession and currently en route to our new UK data center.
Timeline for Restoration:
-----------------------------------------
The physical transport will take approximately 4 hours, meaning the hardware will arrive at the new facility late tonight.
Because physically racking, wiring, and configuring the network takes time, we want to set realistic expectations for this final stretch.
We expect your original VPS to be fully online and operational within the next 24 hours at the latest.
We will send a final confirmation once your services are fully restored.
Account Credit Update:
-----------------------------------------
Once we have successfully finished working on the restoration of services, our billing team will apply the promised two months of service credit to all affected accounts.