Incidents Problems with our services, and what we are doing about them

LA network connectivity issues

Resolved Started Mon, Jan 6, 2025 14:51 CST Resolved Mon, Jan 13, 2025 14:37 CST

Affects: Linux VPS Line - Los Angeles, US; Storage VPS Line - Los Angeles, US; Premium VPS Line - Los Angeles, US; Windows VPS Line - Los Angeles, US

Updates

Resolved Mon, Jan 13, 2025 14:37 CST

lavz7highram4 has been brought back online. We will publish RFO when we know more from the datacenter.

Update Mon, Jan 13, 2025 12:35 CST

we've been informed that the server should be back online in a few hours. We'll believe it when we see it. We'll update this posting as we have more information.

Update Mon, Jan 13, 2025 07:03 CST

we have not been provided an update on the lavz7highram4 node. We'll update this posting as we have more information.

Update Sun, Jan 12, 2025 09:07 CST

we have not been provided an update on the lavz7highram4 node. We'll update this posting as we have more information.

Update Sat, Jan 11, 2025 14:38 CST

we have not been provided an update on the lavz7highram4 node. We'll update this posting as we have more information.

Update Fri, Jan 10, 2025 17:33 CST

we have not been provided an update on the lavz7highram4 node. We'll update this posting as we have more information

Update Thu, Jan 9, 2025 19:47 CST

Node lavz7highram4 remains offline with no further updates from the datacenter. All other LA services are online. This is not related to the Los Angeles county wildfires. The datacenter is not on fire. The datacenter is not offiline. We'll update this posting as we have more information.

Investigating Mon, Jan 6, 2025 14:51 CST

we are aware of LA network connectivity issues and have engaged the datacenter to investigate. We'll update this posting as we have more information.

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