Incidents Problems with our services, and what we are doing about them

ukvz7highram3 outage

Resolved Started Wed, Feb 25, 2026 11:58 CST Resolved Thu, Feb 26, 2026 09:37 CST

Affects: Linux VPS Line - London, UK

Updates

Resolved Thu, Feb 26, 2026 09:37 CST

the new server is finally back online with all the data in tact. we will however, migrate the VPS's off this server to other nodes to avoid any potential stability problems due to old firmwares on the server.

Update Thu, Feb 26, 2026 07:37 CST

we had our courier to deliver the server to the datacenter. we are awaiting the datacenter staff to swap the SSDs into the new server.

Update Thu, Feb 26, 2026 05:27 CST

we have ordered a replacement server and having a courier to deliver it to the DC to replace the failed server.

Update Wed, Feb 25, 2026 18:58 CST

this continues on. As we have not been provided an ETA for resolution by the datacenter, please engage your business continuity planning for now.

Update Wed, Feb 25, 2026 14:49 CST

we've been unable to get the server working and are looking at replacement options for the server. We'll update this posting as we have more information.

Investigating Wed, Feb 25, 2026 11:58 CST

we're aware of an outage with node ukvz7highram3 and are investigating. If your VPS is on node ukvz7highram3, it is affected by this outage. If your VPS is not on ukvz7highram3, it is not affected by this outage.

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