Incidents Problems with our services, and what we are doing about them

dalincusnvme1 hardware failure

Resolved Started Tue, Sep 1, 2026 12:45 CDT Resolved Tue, Sep 1, 2026 15:30 CDT

Affects: dalincusnvme1

Updates

Resolved Tue, Sep 1, 2026 15:30 CDT

We had to configure the networking on the new rack to bring the spare node online. This has caused a delay. Good news is all VPS's are back online now.

Update Tue, Sep 1, 2026 14:40 CDT

We were able to import the disks on the old RAID controller and we are working on powering on the VPS's on the server.

Update Tue, Sep 1, 2026 14:05 CDT

The disks are moved but we are having trouble importing the RAID configuration to the new server. We have asked the DC techs to move the RAID controller from the old server to the new one.

Update Tue, Sep 1, 2026 13:50 CDT

We have instructed the DC technicians to move the disks to a spare server.

Update Tue, Sep 1, 2026 13:21 CDT

PSUs have been replaced and we were able to connect to the IPMI interface after a while. Unfortunately, the server would not power on and motherboard is returning voltage errors.

Update Tue, Sep 1, 2026 13:09 CDT

We have instructed the DC techs to replace the PSUs of the server.

Update Tue, Sep 1, 2026 13:05 CDT

The DC techs confirmed that the server is powered off and would not power on.

Investigating Tue, Sep 1, 2026 12:45 CDT

We have been notified by our monitoring system that the server dalincusnvme1 has went offline. IPMI interface is also not responding. We have contacted the DC on site techs to investigate.

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