Incidents Problems with our services, and what we are doing about them

Network connectivity problems in Dallas

Resolved Started Tue, Oct 14, 2025 10:23 CDT Resolved Tue, Oct 14, 2025 10:46 CDT

Affects: Linux VPS Line - Dallas, US; Storage VPS Line - Dallas, US; Premium VPS Line - Dallas, US; Windows VPS Line - Dallas, US; Linux KVM VPS Line - Dallas, US

Updates

Resolved Tue, Oct 14, 2025 10:46 CDT

The cause was a failed line card at our upstream provider. It has been fixed and connectivity is back to normal.

Investigating Tue, Oct 14, 2025 10:23 CDT

Our Dallas upstream is having connectivity problems in our Dallas location. Some routes are timing out. We are working with the upstream provider to resolve this as soon as possible.

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