[SOLVED] - ukpure12 Emergency Maintenance


Thursday, December 8, 2016

08 December 2016, 10:53 - The following notice was sent to affected clients:

Hello,

You are receiving this message regarding emergency work on our ukpure12 server where you have active VPSDime service.

This evening, Thursday December 8 2016, at 9 PM UK time, we will be replacing memory modules in this server that have begin alerting that they are failing. We are scheduling this for immediate replacement as the memory modules are no longer active in the memory pool, causing an increase in memory pressure on this particular server.

We will begin shutting down the server approximately 20 minutes in advance to ensure a 9 PM start time, so you can expect your VM to go down sometime between 8:40 and 9 PM UK time. Please work to ensure your services are prepared to automatically start after a reboot action. Note that no customer data will be modified in any way by this operation.

We are specifying an hour of downtime total for this operation, although we expect it to be much less.

We apologize for the inconvenience and the short notice on this, however the grievous situation mandates quick action. We appreciate your understanding, and we are committed to providing you with the best service at a great price. Please don't hesitate to open a ticket if you have any questions or comments. Thank you.

-VPSDime Team

08 December 2016, 14:42 - Server is going down now. 

08 December 2016, 15:37 - Maintenance is complete and the server is back online and booting customer VMs. Your VM will be online shortly if it's not already. 

« Back