Network wide port blocks

Saturday, October 6, 2018


Due to recent reflection exploits involving ports 111 (portmap/NFS), 161 (snmpd), and 389 (ldap), we've implemented a network-wide filter at our network edge to avoid your services running on these ports from being exploited and used to attack other computers on the internet. We understand that this may be disruptive to your usage, and we can provide guidance on how to adjust these services...

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[SOLVED] New Jersey Maintenance

Thursday, October 4, 2018


Thursday, 04 October 2018, 15:58 - We've just been briefed that our provider in New Jersey has scheduled a 30 minute maintenance window that may have service impacts for our clients on the nj1 node. See notice below: Event Type: Network Upgrade Start Time: 10/9/2018 12AM EST End Time: 10/9/2018 12:30AM EST Location(s): Piscataway, NJ Device(s): c8-10-b4-1.pnj1 Client Affecting: Yes...

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[SOLVED] Intermittent connectivity affecting all Dallas nodes

Thursday, September 27, 2018


Thursday, 27 September 2018, 18:24 - We're aware of the issue, and are attempting to follow up with our connectivity provider. Further updates will be posted to this issue as we receive them. Thursday, 27 September 2018, 18:33 - Our provider has confirmed that this was a misconfigured network-wide-filter applied on our upstream port(s). The rogue change has now been rolled back, services are...

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[SOLVED] ukhighram3 offline

Thursday, August 23, 2018


Thursday, 23 August 2018, 06:21 - We have just been made aware of an event concerning this node. Further investigation is ongoing, more details will be posted to this issue as they become available. Thursday, 23 August 2018, 06:38 - Our datacenter has confirmed that they're experiencing a network event that's affecting this server. An explicit ETA has not been communicated, but we remain...

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[SOLVED] dalstorage4 disk array rebuild

Tuesday, August 7, 2018


Tuesday, 07 August 2018, 00:08 - Earlier today, our dalstorage4 node suffered a disk failure and it is currently operating in a degraded state. There unfortunately isn't enough I/O to go around, so I/O bound programs are taking a very long time to respond (due to the I/O wait). We're investigating, further updates will be posted to this issue. Customers not on the dalstorage4 node are not...

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[SOLVED] Dallas connectivity

Tuesday, July 24, 2018


Tuesday, 24 July 2018, 10:19 - the Dallas connectivity issue is acknowledged and being investigated now.




[SOLVED] nj1 connectivity

Wednesday, July 11, 2018


11 July 2018, 10:45 - Planned network maintenance for this server has begun 11 July 2018, 11:25 - Planned network maintenance is complete and the server is back online




[SOLVED] Dallas connectivity

Wednesday, May 30, 2018


Wednesday, 30 May 2018, 12:21 - we are aware of the Dallas connectivity issue. Datacenter can be followed here:  https://twitter.com/InceroStatus  - we'll update this when we hear back.  Wednesday, 30 May 2018, 12:29 - connectivity restored




[SOLVED] - nj1 connectivity

Tuesday, May 22, 2018


Sunday, 22 May 2018, 18:00 - we're investigating an outage of our NJ1 server. We'll update this announcement as we have more information. Sunday, 22 May 2018, 18:40 - server is back online without issue noted.




[SOLVED] FW intermittent network issues

Monday, May 21, 2018


 Monday, 21 May 2018, 07:49 - We're aware of the intermittent network issues plaguing our Dallas (DFW) POP. This seems to be due to heavy packet loss on our upstream's end. We're collaborating with our upstream to mitigate this, thank you for your patience.





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