Announcements
[SOLVED] LA server connectivity issues
Monday, October 14, 2019
Monday, 14 October 2019, 13:00 - We're investigating issues with LA server connectivity now and will update this announcement as we have more information. Monday, 14 October 2019, 13:12 - All LA connectivity has been restored.
[SOLVED] ukhighram2 is down
Thursday, October 10, 2019
Thursday, 10 October 2019, 18:43 - Our monitoring has alerted us that this node is down. Preliminary analysis shows that this is due to a networking event. Our team has alerted the datacenter and is awaiting updates. Thursday, 10 October 2019, 21:10 - Service has now been restored. We await RFO from the DC.
[ONGOING] lastorage1 is offline
Tuesday, October 1, 2019
Tuesday, 01 October 2019, 15:21 - We're aware that this server is currently offline. We've reached out to the datacenter and are currently assessing the situation. Further updates will be tagged to this announcement as they become available. Thank you for your patience. Wednesday, 02 October 2019, 23:12 - From what it looks like some of the harddisks in the RAID60 array have silently...
[SOLVED] Dallas network connectivity issues
Monday, August 5, 2019
08/05/2019 06:57 - We are having connectivity issues in Dallas at the moment. Our engineers is working to resolve the issue. 08/05/2019 07:49 - Our engineers are still trying to resolve the issue. Your patience is appreciated. 08/05/2019 08:02 - We have found the root cause of the issue and 90% of the servers are back online now. 08/05/2019 09:53 - All the servers are back online. The issue...
[SOLVED] Partial network connectivity issues in Dallas
Wednesday, July 17, 2019
We are experiencing partial network connectivity issues in Dallas. This is related to one of our uplink providers. Your VPS's are not offline completely but they may be having some issues for some parts of the world. Our engineers are working on the issue at the moment. Update 17 July 2019, 2:55 PM: The issue has been narrowed down by our DC network engineers. Update 17 July 2019, 3:02 PM:...
[SOLVED] Issue with two servers in UK
Tuesday, July 9, 2019
Tuesday, 09 July 2019, 08:49 - We're investigating an issue with our ukhighram1 and ukvz7highram1 host nodes. All other UK services are currently online. We'll provide updates here as we have them. Tuesday, 09 July 2019, 10:01 - This issue is still under investigation. An ETA is not available beyond as soon as possible. Tuesday, 09 July 2019, 11:00 - Our datacenter hasn't provided us...
[SOLVED] Virtuozzo/OpenVZ 7 platform launch
Monday, July 1, 2019
As of July 1st, 2019, we have launched our new Linux VPS platform based on Virtuozzo/OpenVZ 7. Virtuozzo 7 is successor of OpenVZ 6 platform. It's based on CentOS 7 with kernel 3.x. It has the following advanges over OpenVZ 6: - Ability to use newer Linux distros, such as Ubuntu 18.04 or Debian 10. - Ability to use Docker. - Newer kernel for better performance and compatibility with new...
[SOLVED] Storage server connectivity with IP range 63.142.248.xxx
Friday, June 28, 2019
Friday, 28 June 2019, 12:15 - we're aware of a connectivity issues for storage servers in IP range 63.142.248.xxx and are working this issue now. Friday, 28 June 2019, 12:39 - this is fixed. If you're still seeing an issue with 63.142.248.xxx please do tricket in.
[SOLVED] Dalhighram16 - connectivity issues
Wednesday, June 26, 2019
Wednesday, 26 June 2019, 02:37 - We are experiencing connectivity issues and are currently investigating the problem on dalhighram16. Updates to follow. Wednesday, 26 June 2019, 02:53 - We have identified the problem and applied a fix. Connectivity is restored in full.
[SOLVED] Automation error for invoices
Sunday, June 23, 2019
Due to a programming bug, you have have received an invoice with a due date in the past. Please ignore this invoice as it's cancelled. We are sorry for the inconvenience.
