[SOLVED] Dallas connectivity issues

Saturday, February 16, 2019

Saturday, 16 February 2019, 14:11 - we are aware of the Dallas connectivity issues and are investigating now.  Saturday, 16 February 2019, 14:19 - connectivity is back, awaiting confirmation from the datacenter for stability. 

[SOLVED] UK location emergency PDU maintenance

Wednesday, February 6, 2019

Due to a potential PDU issue in our UK cabinet, our DC is going to perform a PDU swap. During this time ukhighram1, ukhighram2, ukhighram3 and ukhighram4 is going to be offline for a period. The maintenance is going to take place at Thursday February 7th, 2019 @ 5:00PM CST. The maintenance window is for a few hours but we are expecting that the VPS's are going to come online within 30-40...

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[SOLVED] Connectivity issues affecting UK

Friday, February 1, 2019

Friday, 01 February 2019, 20:04: We've detected connectivity issues affecting our UK nodes, we're currently investigating. Will keep you posted. Friday, 01 February 2019, 23:46: Services seem to be back online. We'll continue observing the situation and monitoring the nodes.

[SOLVED] lastorage1 connectivity issues

Monday, January 14, 2019

Monday, 14 January 2019, 09:24 - we are investigating an issue with our lastorage1 host node. We will update this announcement as we have more information.    Monday, 14 January 2019, 10:22 - This issue is now resolved, root cause was a PDU issue which has been replaced. 

[SOLVED] dalhighcpu2 emergency reboot

Sunday, January 13, 2019

Sunday, 13 January 2019, 20:17 - We discovered that this node had kernel panicked, subsequently, an emergency reboot had to be issued. VMs are now booting and should become available over the next 10 minutes. A root-cause analysis will be performed once stability resumes.

[SOLVED] Dallas connectivity issues

Thursday, January 10, 2019

Thursday, 10 January 2019, 14:33 - we're investigating a Dallas connectivity issue now. We will update this announcement as we have more information.  Thursday, 10 January 2019, 14:42 - looking like a power issue affecting specific servers. Investigation continues, will update this announcement as we have more information.  Thursday, 10 January 2019, 14:48 - servers should be back...

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[SOLVED] dalpremium8 Emergency Reboot

Tuesday, January 8, 2019

Due to an unstability issue with dalpremium8, we have to do an emergency reboot. All VPS's should come back online in less than 5 minutes. Update: 01/08/2019 02:38: All VPS's are back online.

[SOLVED] Intermittent connectivity affecting some Dallas nodes

Friday, December 21, 2018

Friday, 21 December 2018, 02:07 - We're aware of the issue, and are attempting to follow up with our connectivity provider. Further updates will be posted to this issue as we receive them. Friday, 21 December 2018, 07:12 - Connectivity should be restored now. Please let us know if you're still seeing accessibility issues and we will engage. Thank you. 

[SOLVED] Dallas Connectivity Issues

Wednesday, November 28, 2018

Wednesday, 28 November 2018, 03:31 -  We're aware of the issue in Dallas, and are attempting to follow up with our connectivity provider. Further updates will be posted to this issue as we receive them. Wednesday, 28 November 2018, 04:21 - Everything should be operating normally already, please get in touch with us in case you're not able to access your service.

[SOLVED] Network wide port blocks

Saturday, October 6, 2018

Due to recent reflection exploits involving ports 111 (portmap/NFS), 161 (snmpd), and 389 (ldap), we've implemented a network-wide filter at our network edge to avoid your services running on these ports from being exploited and used to attack other computers on the internet. We understand that this may be disruptive to your usage, and we can provide guidance on how to adjust these services...

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