[SOLVED] Dallas packet loss

Saturday, April 20, 2019

Saturday, 20 April 2019, 08:39 - we're aware of the packet loss in Dallas and are investigating now.   Saturday, 20 April 2019, 09:23 - issue has been resolved and network should be stable now. Please do ticket in if you're still seeing packet loss. 

[SOLVED] ukhighram3 is offline

Sunday, March 24, 2019

Sunday, 24 March 2019, 17:49 - We're aware that this server is currently offline. We've reached out to the datacenter and are currently assessing the situation. Further updates will be tagged to this announcement as they become available. Thank you for your patience. Sunday, 24 March 2019, 21:50 - The node is back online, we're awaiting an RFO from the DC. Your VMs should now all be coming...

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[SOLVED] Connectivity issues impacting some Dallas Storage VPS services

Tuesday, March 12, 2019

Tuesday, 12 March 2019, 01:04 - We are aware on the connectivity issues affecting some of our Storage VPS Dallas customers. This is related to  an emergency maintenance of our upstream provider. Pending further updates. Tuesday, 12 March 2019, 04:01- Connectivity issues are resolved.

[SOLVED] Dallas connectivity issues

Saturday, February 16, 2019

Saturday, 16 February 2019, 14:11 - we are aware of the Dallas connectivity issues and are investigating now.  Saturday, 16 February 2019, 14:19 - connectivity is back, awaiting confirmation from the datacenter for stability. 

[SOLVED] UK location emergency PDU maintenance

Wednesday, February 6, 2019

Due to a potential PDU issue in our UK cabinet, our DC is going to perform a PDU swap. During this time ukhighram1, ukhighram2, ukhighram3 and ukhighram4 is going to be offline for a period. The maintenance is going to take place at Thursday February 7th, 2019 @ 5:00PM CST. The maintenance window is for a few hours but we are expecting that the VPS's are going to come online within 30-40...

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[SOLVED] Connectivity issues affecting UK

Friday, February 1, 2019

Friday, 01 February 2019, 20:04: We've detected connectivity issues affecting our UK nodes, we're currently investigating. Will keep you posted. Friday, 01 February 2019, 23:46: Services seem to be back online. We'll continue observing the situation and monitoring the nodes.

[SOLVED] lastorage1 connectivity issues

Monday, January 14, 2019

Monday, 14 January 2019, 09:24 - we are investigating an issue with our lastorage1 host node. We will update this announcement as we have more information.    Monday, 14 January 2019, 10:22 - This issue is now resolved, root cause was a PDU issue which has been replaced. 

[SOLVED] dalhighcpu2 emergency reboot

Sunday, January 13, 2019

Sunday, 13 January 2019, 20:17 - We discovered that this node had kernel panicked, subsequently, an emergency reboot had to be issued. VMs are now booting and should become available over the next 10 minutes. A root-cause analysis will be performed once stability resumes.

[SOLVED] Dallas connectivity issues

Thursday, January 10, 2019

Thursday, 10 January 2019, 14:33 - we're investigating a Dallas connectivity issue now. We will update this announcement as we have more information.  Thursday, 10 January 2019, 14:42 - looking like a power issue affecting specific servers. Investigation continues, will update this announcement as we have more information.  Thursday, 10 January 2019, 14:48 - servers should be back...

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[SOLVED] dalpremium8 Emergency Reboot

Tuesday, January 8, 2019

Due to an unstability issue with dalpremium8, we have to do an emergency reboot. All VPS's should come back online in less than 5 minutes. Update: 01/08/2019 02:38: All VPS's are back online.


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