[SOLVED] Dallas network connectivity issues

Monday, August 5, 2019

08/05/2019 06:57 - We are having connectivity issues in Dallas at the moment. Our engineers is working to resolve the issue. 08/05/2019 07:49 - Our engineers are still trying to resolve the issue. Your patience is appreciated. 08/05/2019 08:02 - We have found the root cause of the issue and 90% of the servers are back online now. 08/05/2019 09:53 - All the servers are back online. The issue...

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[SOLVED] Partial network connectivity issues in Dallas

Wednesday, July 17, 2019

We are experiencing partial network connectivity issues in Dallas. This is related to one of our uplink providers. Your VPS's are not offline completely but they may be having some issues for some parts of the world. Our engineers are working on the issue at the moment. Update 17 July 2019, 2:55 PM: The issue has been narrowed down by our DC network engineers. Update 17 July 2019, 3:02 PM:...

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[SOLVED] Issue with two servers in UK

Tuesday, July 9, 2019

Tuesday, 09 July 2019, 08:49 - We're investigating an issue with our ukhighram1 and ukvz7highram1 host nodes. All other UK services are currently online. We'll provide updates here as we have them.  Tuesday, 09 July 2019, 10:01 - This issue is still under investigation. An ETA is not available beyond as soon as possible.  Tuesday, 09 July 2019, 11:00 - Our datacenter hasn't provided us...

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[SOLVED] Virtuozzo/OpenVZ 7 platform launch

Monday, July 1, 2019

As of July 1st, 2019, we have launched our new Linux VPS platform based on Virtuozzo/OpenVZ 7. Virtuozzo 7 is successor of OpenVZ 6 platform. It's based on CentOS 7 with kernel 3.x. It has the following advanges over OpenVZ 6: - Ability to use newer Linux distros, such as Ubuntu 18.04 or Debian 10. - Ability to use Docker. - Newer kernel for better performance and compatibility with new...

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[SOLVED] Storage server connectivity with IP range 63.142.248.xxx

Friday, June 28, 2019

Friday, 28 June 2019, 12:15 - we're aware of a connectivity issues for storage servers in IP range 63.142.248.xxx and are working this issue now.  Friday, 28 June 2019, 12:39 - this is fixed. If you're still seeing an issue with 63.142.248.xxx please do tricket in. 

[SOLVED] Dalhighram16 - connectivity issues

Wednesday, June 26, 2019

Wednesday, 26 June 2019, 02:37 - We are experiencing connectivity issues and are currently investigating the problem on dalhighram16. Updates to follow. Wednesday, 26 June 2019, 02:53 - We have identified the problem and applied a fix. Connectivity is restored in full.

[SOLVED] Automation error for invoices

Sunday, June 23, 2019

Due to a programming bug, you have have received an invoice with a due date in the past. Please ignore this invoice as it's cancelled. We are sorry for the inconvenience.

[SOLVED] Dallas connectivity issues

Friday, June 21, 2019

Friday, 21 June 2019, 15:19 - We're aware of Dallas connectivity issues and are investigating now.  Friday, 21 June 2019, 15:41 - This is a networking issue. Our engineers is working on it at the moment. Friday, 21 June 2019, 15:50 - All the data is safe. We are working on getting our spare router up and working. Friday, 21 June 2019, 15:59 - Our network is back online. Our engineers is...

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[SOLVED] Dallas connectivity issues

Thursday, June 20, 2019

 Thursday, 20 June 2019, 08:59 - we're aware of Dallas connectivity issues and are investigating now.  Thursday, 20 June 2019, 09:09 - issue resolved and everything back online. Please do open a ticket if you're still seeing connectivity issues. Thank you. 

[SOLVED] Varied Dallas network connectivity issues

Friday, May 31, 2019

Friday, 31 May 2019, 07:45 - Some customers are reporting connectivity issues to our Dallas location. If this is affecting you, please run a traceroute from yourself to one of your Dallas services and provide it in a ticket. Thank you. Friday, 31 May 2019, 08:11 - Issue is solved, waiting for confirmation of stability from datacenter. Friday, 31 May 2019, 09:40 - Issue confirmed solved, RCA...

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