[SOLVED] dalpure11 responsiveness

Sunday, August 13, 2017


Sunday, 13 August 2017, 10:41 - We are investigating a responsiveness issue with our dalpure11 server. We will post more information here as we have it.  Sunday, 13 August 2017, 11:26 - We have discovered a failing RAM module in this server and are working to replace it now. We will post more information here as we have it.  Sunday, 13 August 2017, 11:45 - We have replaced all the memory...

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[SOLVED] Scheduled maintenance for ukpure11

Saturday, July 29, 2017


We have been notified by our datacenter that they have to physically move ukpure11 server to another rack to improve their infrastructure. The date and time booked for this maintenance is Sunday 07/30/2017 10:00 AM GMT+1. They anticipate a 20 minute downtime due to this maintenance. We are sorry the inconvenience this maintenance that may cause you and we thank you for your...

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[SOLVED] dalstorage4 outage

Wednesday, May 31, 2017


5/30/2017  17:34 PM - Node dalstorage4 lost connectivity. Upon checking the serial console we found a kernel panic occured.  5/30/2017 17:59 PM  - All VPS are back onine.




[SOLVED] dalhighram17 degraded performance

Wednesday, May 24, 2017


We are aware of a performance degradation on dalhighram17. Our engineers are investigating the issue.




[SOLVED] lapure5 emergency reboot

Wednesday, May 3, 2017


05/03/2017 06:23 AM CST - We are going to reboot lapure5 to fix the high load average issue on it which was caused by a bug in KernelCare. We utilize KernelCare to do rebootless kernel upgrades but unfortunately a bug in the software is causing lock ups during the patching process.  We will update this announcement once all VPS's are back online again. 05/03/2017 07:07 AM CST - All the VPS's...

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[SOLVED] Dallas network connectivity (RFO Added)

Wednesday, April 26, 2017


04/26/2017 10:24 CST - We're aware of the network connectivity issue in Dallas and are working on the situation now. We'll update this announcement as we have more information. 04/26/2017 10:30 CST - We have pointed and resolved the issue. It will take around 5 mins before your VPS to come online if it's not already. 04/26/2017 10:54 CST - Everything should be back online now. A full Reason...

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[SOLVED] Premium VPS line scheduled kernel upgrade

Saturday, March 18, 2017


As scheduled, we are currently upgrading Linux Kernel's of the Premium VPS line host nodes. Update: This has been done. Everything is back online.




[SOLVED] ukpure7 Maintenance

Monday, March 6, 2017


06 March 2017 14:40 PM - Due to an unexpected hardware issue with ukpure7 VPS node, we are going to perform emergency maintenance on it at 22:00 GMT today, around 1.25 hours from now. Your VPS will be shut down at around 21:50 GMT to prepare the node for the maintenance. Your data and IP address will not change. We expect the server to be back online in around 30 minutes after the...

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[SOLVED] All Premium VPS nodes rebooted

Sunday, March 5, 2017


We had to upgrade the kernel of all Premium VPS nodes due to the CPU lockups we were getting with the old kernel. We are sorry for the inconvenience.




[SOLVED] dalstorage4 outage

Thursday, March 2, 2017


 02 March 2017  18:49 PM -  We are aware that dalstorage4 is down at the moment. We are currently troubleshooting.  02 March 2017 20:12 PM - We were able to boot the server and we are running fsck on the storage at the moment.  02 March 2017 21:36 PM - fsck process has been completed succesfully. We are starting the VPS's on the node now.  02 March 2017 22:01 PM - All the VPS's...

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