Our Attempt to Physically Rescue Your Data:
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Yesterday afternoon, we received explicit guarantees from our upstream provider, HostDime, that our physical hardware had been secured and was ready to be removed from the data center. They assured us that our servers were actively being unracked and prepared for immediate handover.
We immediately hired a certified IT asset relocation company to go directly to the facility, extract our servers, and safely transport them to a new, stable data center so we could bring your data back online.
The asset relocation team arrived at the data center and waited in the reception area for hours. During this time, HostDime’s support team continuously assured us that the handover was imminent and that their remote team was actively finalizing the teardown process.
After the extraction team waited for several hours - to the point of being asked to leave the reception area by facility staff due to the excessive wait time - HostDime finally admitted that the handover was not happening.
They informed us that despite their ongoing assurances throughout the afternoon, the overarching facility operator was actually denying them access to the building until at least Monday. It became clear that our hardware was not being actively prepared as promised, and we were forced to dismiss the IT asset relocation company empty-handed.
Blank Replacement VPS:
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Over the last 24 hours, our team has successfully sourced, provisioned, and tested brand-new bare-metal servers in an alternative, stable UK data center. This new infrastructure is online and ready for you right now.
To get you back online as efficiently as possible, please visit the link below to select how you would like us to deploy your replacement VPS.
Access the Recovery Wizard Here:
https://vpsdime.com/londondcrecovery
Simply select your preferred recovery option on the page, and our team will process your request immediately.
Please note that because our physical hardware is still locked in the original facility, these replacement VPS instances will be clean, empty installations. This option is designed to get your IP back online immediately so you can restore your own off-site backups. Unless you are subscribed to our Nightly Backup add-on, we do not have access to your historical data at this time.
The Timeline for Original Data:
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HostDime claims they might regain access to the facility on Monday to retrieve the original hardware. Given the series of conflicting statements we received yesterday, we are treating this timeline with extreme skepticism.
We are proceeding with the blank replacement VPS plan as our primary path forward. If they do manage to secure the hardware next week, we will work to provide you with your historical data.
Next Steps:
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1. Login to your client area: https://vpsdime.com/clientarea
2. Visit the Recovery Wizard (Support -> London DC Recovery on the left menu) or click this link directly: https://vpsdime.com/londondcrecovery
3. Select your affected VPS. (If you have multiple affected services, please submit a selection for each one).
4. Configure your new setup (Hostname, OS, Root Password, and SSH Keys).
5. Submit the form. Our system will automatically generate a high-priority support ticket, and our engineering team will immediately begin processing your request.
Account Credit Update:
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Our entire engineering and support staff is currently 100% focused on bringing these new servers online and processing your recovery requests. Once we have successfully stabilized the network and restored services, our billing team will automatically apply the promised two months of service credit to all affected accounts.