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Pre-Sales Questions

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Pre-Sales Questions

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Billing / Payments

What payment methods do you accept?

All major credit cards including Visa / MasterCard / American Express / Discover / JCB, PayPal, Bitcoin, Apple Pay, Alipay, WebMoney, UPI, iDEAL, Sofort, GiroPay, UnionPay, Boleto, DOKU.

Do you offer a money back guarantee?

Yes! We want you to be completely satisfied with our service, so we encourage you to try us out. If VPSDime doesn't meet your needs, simply contact us within 3 days (72 hours from your first invoice date/time) for a full refund. Please note that there are no refunds are provided when a TOS/AUP breach has occurred.

Do you accept Bitcoin?

Sure, we do. We encourage the use of crypto payments.

How will I be billed for my services?

You could choose to be billed monthly, quarterly, semi-annually, or annually. You could change the period you want to be billed by submitting a ticket.

How long does VPS provisioning take?

We provide almost-instant provisioning upon payment unless we are out of stock. All new orders are screened against fraud. Please allow some time if it's your first order.

Can I upgrade/downgrade my account?

You could place an upgrade or downgrade order in your client area. LinuxVPS plans are easily upgraded and downgraded on-the-fly without downtime. Other product lines only require a reboot for upgrades and downgrades.

Can I purchase an additional IP Address?

We offer additional IPv4 addresses at a cost of $2 each per month. You could easily order more IP addresses in your client area. All IP address orders are subject to proper justification.

Am I locked in to a contract?

No. You can cancel your VPS at any time you want. We do not require a redemption period like other companies.

What happens if I run out of traffic allocation?

Our system emails you when you use 75% of your monthly traffic allocation and then again at 100%. Our system suspends your VPS if you do not upgrade your plan or purchase additional traffic in the next 24 hours of the 100% usage.

Can I purchase additional traffic?

Of course, you could easily submit additional traffic order in your client area.

Do you have an affiliate program?

Sure, we do. When you refer customers to our website, we'll give you 10% of what they spend on us, including their renewals. It's super simple! Once your account has at least $50 USD, we'll pay out.

Can I set automated payments for my VPS?

You can set up your VPS to automatically renew. There are two options for this: you could either save your credit card information and have it billed, or create a PayPal agreement with our payment processor so that the payment processor charges you directly through PayPal every month.

Can I load funds into my credit balance with you?

We make it easy for you to add funds. All you have to do is open a support ticket and let us know how much money your would like added!

Still Have Questions?

Simply contact us using the button below