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Service Status

Check our service status and past incidents

Overall Service Status



All services are operating normally at this time.

Last Incident

Status: Resolved - Posted at: 7th June 2024 - 04:47

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Past Incidents


Los Angeles Network Outage

Posted at: 19th November 2015 - 19:34

We are aware that we have an outage in our Los Angeles site. We are currently in touch with the DC to learn more about it.

Update 1 - Upstream is aware of the issue and is working on a solution.

Update 2 - Issue is now resolved.

Los Angeles Network Downtime

Posted at: 11th November 2015 - 08:25

We are aware that we have an outage in our Los Angeles site. We are currently in touch with the DC to learn more about it.

Update 8:35 AM CST: We're back online. Still waiting a RTO from the datacenter.

Update 9:10 AM CST: According to our DC, a routing equipment has failed on our floor that caused this and it's been replaced.

ukpure3 and ukpure4 maintenance in progress now

Posted at: 9th November 2015 - 19:44

2015-11-09: This action is complete and both servers are back online and booting VMs. 

Our maintenance on ukpure3 and ukpure4 is in progress. Here's the email sent to all affected users:



We are emailing you because you have a service with us on either ukpure3 or ukpure4 nodes in the UK.

Maintenance Window
Start: Tuesday, November 10, 2015, 2:00 AM GMT
End: Tuesday, November 10, 2015, 2:30 AM GMT

Services Affected
VPS's on ukpure3 and ukpure4 nodes

Data Center
United Kingdom

Expected Impact
Downtime around 15-20 minutes

We are going to perform memory upgrade on these servers for better performance due to lower storage interaction.

The datacenter technicians are well prepared for this upgrade and we are planning to complete it in around 15-20 minutes. During the maintenance, both nodes will be inaccessible on your client area and therefore, you'd receive an error when you browse it.

We are going to gracefully shutdown your VPS. If you have any software running on your VPS that's not configured to start on boot, this would be a good time to configure it that way.

Should you have any questions regarding this event, please login to your client area and submit a ticket. Please do not reply this email address as this mailbox is not monitored.

VPSDime Team


Accidental downtime on yearly plans in Dallas

Posted at: 7th November 2015 - 02:03

Unfortunately, we have made a mistake and auto migrated around 60 VPS to a different network and this caused the VPS's that are migrated not to work on the new server.

We are currently migrating these VPS's back to their old node and your VPS will be accessible again soon.

We are very sorry for the inconvenience.

dalpure4 Outage

Posted at: 28th October 2015 - 01:27

We are aware that dalpure4 node is in Dallas is down. We are currently working on resolving the issue.

Update 01:40: We had to hard reset the node and currently it's booting up the VPS's. Your should be online in the following 15-20 minutes. Please open a ticket otherwise.

Outage on dalwest4

Posted at: 27th October 2015 - 13:59

10/27/2015 13:59 - We are investigating an outage of our dalwest4 server. We will update this announcement as we have more information.

10/27/2015 14:08 - We have determined the server is not showing a network link. We're looking further at the intermediate network hardware.

10/27/2015 15:02 - 10gbit NIC and fiber have been replaced, and the server is now back online.

10/28/2015 01:57 - We are facing the same hardware issue with the server again. We are working on getting this fixed ASAP.

10/28/2015 02:03 - We have got the server back online by downgrading it to 1G connection for now. We are going to schedule a complete server chassis swap in the US morning time.

lapure1 rebooted

Posted at: 25th October 2015 - 09:38

Node lapure1 requires a reboot, vms will be back up shortly

Network outage in our Los Angeles location

Posted at: 29th September 2015 - 21:53

We are aware of an network outage in our Los Angeles, USA location. We are currently looking into it.

Outage in Dallas

Posted at: 28th September 2015 - 22:07

Our datacenter is reporting an issue with one of their switches:

This has killed connectivity to the nodeXssd and dalyearly servers, along with daldb. This announcement will be updated as we know more.



This is now resolved, and all services should now be back online:


Downage in Dallas. We are working on the situation.

Posted at: 15th July 2015 - 05:37

Several nodes in Dallas are currently down. Our technicians are working to bring them back as soon as possible.

ukpure2 reboot

Posted at: 3rd July 2015 - 11:14

ukpure 2 requires an emergency reboot and will be going down.

Update: server rebooted and appears to be back online

seapure1 is unresponsive

Posted at: 21st June 2015 - 10:23

seapure1 is currently unresponsive and we are working on it.

Update: This is resolved. However, some of the VPS's got auto suspended due to extreme load on the server. These are now unsuspended.

seapure1 is rebooted

Posted at: 16th May 2015 - 04:34

Due to a kernel panic, we have rebooted seapure1 and your VPS should come back online in the following minutes.

ukpure1 is rebooted

Posted at: 15th May 2015 - 17:12

Due to a lock up, we have rebooted ukpure1 node. Your VPS should come back online in the following minutes.

Network issues with LA servers

Posted at: 9th April 2015 - 23:23

Our upstream in LA is currently encountering some network issues. We are looking into it.

dalpure3 reboot

Posted at: 8th April 2015 - 06:56

We are emergency rebooting dalpure3. It should come back in 10 minutes.

Update: All VPS's are back online.

Major LA Packetloss

Posted at: 5th April 2015 - 12:46

Investigating High Packetloss in our LA location. At this time it appears to be DC wide.

This appears to be resolved now

node3 outage

Posted at: 29th March 2015 - 01:01

We're currently investigating an outage of our node3 server in LA.

Update: This is resolved.

dalwest2 high packetloss

Posted at: 22nd March 2015 - 17:35

We are investigating high packetloss on node dalwest2.

Packetloss should be resolved. Cause was incoming DDOS

vlan outage in Dallas

Posted at: 11th February 2015 - 20:38

2015-02-11 2039 CST: We are acknowleding a vlan outage in Dallas at the moment. We're engaging the datacenter to look into the issue. If your server is "down" and this announcement does not say [SOLVED], yes, your server is on this vlan.

2015-02-11 2055 CST: From the datacenter, this encompasses more than just us. Their twitter feed:

015-02-11 2102 CST: Datacenter fixed issue, network back online. 

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