Overall Service Status
Up
All services are operating normally at this time.
All Regions
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Up | 100% | 100% | 100% |
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Up | 100% | 100% | 100% |
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Up | 100% | 100% | 100% |
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Up | 100% | 100% | 100% |
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Up | 100% | 100% | 100% |
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Up | 100% | 100% | 100% |
Past Incidents
Maintenance for lavz7highram3
We are performing an emergency maintenance for lavz7highram3 due to software stability issues.
All VPS's are getting restarted due to this.
Update: 01:36 AM CST: All VPS's are back online.
ukstorage1 connectivity issues
Thursday, 30 September 2021, 12:17 - We are investigating ukstorage1 connectivity issues and will post more information here as we have it.
Thursday, 30 September 2021, 12:49 - The server has a hardware problem. We were able to bring it back online but we need to schedule a downtime to replace the faulty memory module.
Friday, 01 October 2021, 03:42 - The server has become unstable again and we have asked the datacenter to replace the faulty memory module. We will boot it back up once this is done.
Friday, 01 October 2021, 08:31 - RAM has been replaced, and server is back online. If you're noting any issues with your VPS, please don't hesitate to reach out. Thank you.
Los Angeles - 104.237.11.x connectivity
Tuesday, 10 August 2021, 16:02 - we're investigating connectivity issues with 104.237.11.x in Los Angeles. A ticket has been opened with the datacenter. We will post more information here as we have it. If your IP starts with 104.237.11 and your VPS is currently inaccessible, it's due to this situation.
Tuesday, 10 August 2021, 16:14 - connectivity has been restored, we're still waiting for an official reason for outage.
Los Angeles 63.142.243.xxx connectivity
Tuesday, 10 August 2021, 08:50 - we're investigating an issue with connectivity to the 63.142.243.xxx range in our Los Angeles hosting. We'll post updates here as we have them.
Tuesday, 10 August 2021, 09:04 - looks like an issue with the datacenter. We have opened a ticket with them. We'll post updates here as we have them.
Emergency maintenance for uklegvz7highram5
We are shutting uklegvz7highram5 down to replace a faulty memory stick which is causing instability issues. The DC techs will replace it and put the server back on as soon as possible.
Update 10:45: This has been completed.
Network issues in Dallas
Thursday, 27 May 2021, 21:40 We are currently experiencing problems with routing in our Dallas Network. Our engineers are working on it.
Thursday, 27 May 2021, 22:37 Service should now be restored to the affected ISPs/carriers. We're still waiting for a final confirmation from the vendor and an RFO.
lavz7highram2 connectivity issues
Wednesday, 14 April 2021, 13:55 - we're investigating connectivity issues with our lavz7highram2 node now. We'll update this announcement as we have more info.
Wednesday, 14 April 2021, 14:35 - this has been resolved and all VMs are back online.
nj1vz7highram1 connectivity issues
Tuesday, 06 April 2021, 09:52 - we're investigating connectivity issues with our nj1vz7highram1 server now. We will update this announcement as we have more information.
Tuesday, 06 April 2021, 10:07 - server appears to be back, awaiting confirmation of stability from the datacenter.
Connectivity issues affecting Netherlands DC
Tuesday, 06 April 2021, 03:08 - We've been alerted of connectivity issues within our Netherlands location and we're currently working it. An ETA is not available, but we hope to restore connectivity ASAP.
Tuesday, 06 April 2021, 03:42 - The connectivity has been restored. Please excuse us for the inconvenience caused.
Tuesday, 06 April 2021, 03:48 - All containers have been rebooted to restore the connectivity.
dalvz7highram5 responsiveness issues
Tuesday, 30 March 2021, 15:16 - We are investigating issues with dalvz7highram5 now. We will update this announcement as we have more information.
Tuesday, 30 March 2021, 15:28 - We have identified that there is a bad RAM stick which is causing the server to become unresponsive. We have notified our datacenter staff to locate the spare RAM stick to replace the bad one.
Tuesday, 30 March 2021, 15:37 - We initiated a graceful shut down to avoid data corruption. The server is going down now for RAM stick replacement.
Tuesday, 30 March 2021, 15:59 - The server has finally powered off. The datacenter staff is replacing the faulty RAM stick now.
Tuesday, 30 March 2021, 16:13 - The DC has replaced the faulty memory stick. The server is powering on now.
Tuesday, 30 March 2021, 16:14 - Unfortunately, the server sees only some of the RAM now. We believe the issue is with the motherboard. We are having the DC to move the SSDs of this server to a new server.
Tuesday, 30 March 2021, 16:36 - The server is back online on the new hardware. The VPS's are booting up. You should have access to your VPS in the next few minutes.
UK (Maidenhead) connectivity issues
Thursday, 25 March 2021, 16:30 - We've received reports of heightened packet loss / loss of connectivity from customers in our UK (Maidenhead) location. The DC has been notified and is currently working on it. An ETA is not available, but we hope to restore connectivity ASAP.
Thursday, 25 March 2021, 18:41 - The DC has notified us that they've got this under control now, it was due to a large scale DDoS attack on their infra.
Problem with network in Dallas
Friday, 29 January 2021, 10:31 - we're investigating Dallas connectivity issues now. We will post more info here as we have it.
Friday, 29 January 2021, 10:37 - this appears to be back, we've reached out to the datacenter for more info and to confirm stability.
Degraded performance on dalvz7highram5
06 January 2021, 02:59 - We're investigating a potential issue with the node dalvz7highram5. We're closely monitoring the node for the past 2 hours and will update this announcement if we have any news. Performance is degraded, however the VMs should be accessible. Please excuse us for the inconvenience this may have caused.
06 January 2021, 05:03 - Node has been shutdown for hardware replacement. We're working to bring it back online ASAP.
06 January 2021, 07:32 - Work on this host node is still underway. The ETA remains ASAP.
06 January 2021, 07:34 - The node is back online. VPS's are booting up.
Emergency reboot for dalvz7highram11
Due to unstability issues, we are proceeding with an emergency reboot of the node dalvz7highram11.
Update 21:07: The node is back online. The VPS's are booting up.
LA connectivity issues affecting some services
Sunday, 27 September 2020, 02:44 - We're aware of connectivity issues in our LA location, which affects a small part of our deployment there. We're investigating now. Further updates to follow.Sunday, 27 September 2020, 04:24 - All connectivity is completely restored.
dalvz7highram1
Friday, 21 August 2020, 12:17 - we're investigating an outage of our dalvz7highram1 node now.
Friday, 21 August 2020, 12:23 - server is back online now.
dalvz7highram5
Wednesday, 10 June 2020, 04:36 - We're investigating an issue with dalvz7highram5 now. We'll keep you updated as more information becomes available.
Wednesday, 10 June 2020, 04:47 - A bug in a kernel module crashed the kernel and the node rebooted. The node is back online and all VMs are online.
Connectivity issues affecting New Jersey DC
Wednesday, 03 June 2020, 05:58 - We've been alerted to reachability issues affecting our New Jersey datacenter. We're currently looking into this. Further updates as the situation unfolds will be posted here. Thank you for your patience, we apologize sincerely for the interruption.
Wednesday, 03 June 2020, 08:06 - The issue has been resolved.
uklegvz7highram1, uklegvz7highram2, uklegvz7highram5 are currently down
Saturday, 23 May 2020, 00:43 - We're aware and are currently investigating an outage on uklegvz7highram1, uklegvz7highram2 and uklegvz7highram5.
Saturday, 23 May 2020, 01:01 - The servers are powered on and working fine. The issue seems to be network related. We have contacted the datacenter regarding this.
Saturday, 23 May 2020, 01:08 - The servers are back online. The DC has told us that there was a small networking issue on this zone of the DC and it's been resolved.
seavz7highram1 Kernel Panic Issues
Friday, 22 May 2020, 21:53 - We're investigating an outage with seavz7highram1, we'll update the announcement as soon as new information is available.
Friday, 22 May 2020, 22:01 - The node has crashed due to kernel panic and has been rebooted. The VMs should be up and running already. If you're experiencing any issues as a result of this incident, please do not hesitate to contact our support team via ticket.
Friday, 22 May 2020, 23:03 - To avoid further downtime due to kernel panic issues of this node, we are migrating all the VMs to a new node. We are using a special method to do the migrations so your VM gets offline only a few seconds during the migration.
Friday, 22 May 2020, 01:13 - All the VMs have been successfully migrated to the new node.