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Service Status

Check our service status and past incidents

Overall Service Status



All services are operating normally at this time.

Last Incident

Status: In-Progress - Posted at: 13th January 2022 - 00:33

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Past Incidents


dalhighcpu2 emergency reboot

Posted at: 13th January 2019 - 20:18

Sunday, 13 January 2019, 20:17 - We discovered that this node had kernel panicked, subsequently, an emergency reboot had to be issued. VMs are now booting and should become available over the next 10 minutes. A root-cause analysis will be performed once stability resumes.

Dallas Network problem

Posted at: 10th January 2019 - 14:33

Thursday, 10 January 2019, 14:33 - we're investigating a Dallas connectivity issue now. We will update this announcement as we have more information. 

Thursday, 10 January 2019, 14:42 - looking like a power issue affecting specific servers. Investigation continues, will update this announcement as we have more information. 

Thursday, 10 January 2019, 14:48 - servers should be back online. We're still investigating to ensure they stay online. 


dalpremium8 Emergency Reboot

Posted at: 8th January 2019 - 02:33

Due to an unstability issue with dalpremium8, we have to do an emergency reboot.

All VPS's should come back online in less than 5 minutes.

Update: 01/08/2019 02:38: All VPS's are back online.

Intermittent connectivity affecting some Dallas nodes

Posted at: 21st December 2018 - 02:07

Friday, 21 December 2018, 02:07 - We're aware of the issue, and are attempting to follow up with our connectivity provider. Further updates will be posted to this issue as we receive them.

Friday, 21 December 2018, 07:12 - Connectivity should be restored now. Please let us know if you're still seeing accessibility issues and we will engage. Thank you. 


Dallas Network Issue

Posted at: 28th November 2018 - 03:29

Wednesday, 28 November 2018, 03:31 - We're aware of the issue in Dallas, and are attempting to follow up with our connectivity provider. Further updates will be posted to this issue as we receive them.
Wednesday, 28 November 2018, 04:21 - Everything should be operating normally already, please get in touch with us in case you're not able to access your service.

Network wide port blocks

Posted at: 6th October 2018 - 14:02

Due to recent reflection exploits involving ports 111 (portmap/NFS), 161 (snmpd), and 389 (ldap), we've implemented a network-wide filter at our network edge to avoid your services running on these ports from being exploited and used to attack other computers on the internet.

We understand that this may be disruptive to your usage, and we can provide guidance on how to adjust these services to use different ports so that you may continue to enjoy uninterrupted connectivity.

These services are not installed on our VPS by default, so if you do not recognize any of the above services or ports, you're likely not affected by this action and this message is informational only.


New Jersey Maintenance

Posted at: 4th October 2018 - 15:58

Thursday, 04 October 2018, 15:58 - We've just been briefed that our provider in New Jersey has scheduled a 30 minute maintenance window that may have service impacts for our clients on the nj1 node. See notice below:

Event Type: Network Upgrade
Start Time: 10/9/2018 12AM EST
End Time: 10/9/2018 12:30AM EST
Location(s): Piscataway, NJ
Device(s): c8-10-b4-1.pnj1
Client Affecting: Yes

Event Summary: Important maintenance will be performed on one or more devices that may affect network connectivity to your services.



Intermittent connectivity affecting all Dallas nodes

Posted at: 27th September 2018 - 18:24

Thursday, 27 September 2018, 18:24 - We're aware of the issue, and are attempting to follow up with our connectivity provider. Further updates will be posted to this issue as we receive them.
Thursday, 27 September 2018, 18:33 - Our provider has confirmed that this was a misconfigured network-wide-filter applied on our upstream port(s). The rogue change has now been rolled back, services are back online.

We apologize for any inconvenience caused.


NJ Maintenance

Posted at: 24th September 2018 - 02:27

Our New Jersey Datacenter is currently performing a scheduled maintenance

Event Type: Network Upgrade
Start Time: 2018-09-24 - 03:00:00 AM EST
End Time: 2018-09-24 - 05:00:00 AM EST
Location(s): NYC Metro Datacenter 
Device(s): Core/Edge Network Devices
Client Affecting: Yes

Event Summary: Important maintenance will be performed on one or more devices that may cause intermittent network connectivity issues to your services. We do not anticipate extended outages for this network maintenance.

We will continue to post updates as we receive them.

ukhighram3 offline

Posted at: 23rd August 2018 - 06:21

Thursday, 23 August 2018, 06:21 - We have just been made aware of an event concerning this node. Further investigation is ongoing, more details will be posted to this issue as they become available.
Thursday, 23 August 2018, 06:38 - Our datacenter has confirmed that they're experiencing a network event that's affecting this server. An explicit ETA has not been communicated, but we remain hopeful about service restoration soon.
Thursday, 23 August 2018, 08:40 - This remains in progress. We will update this as we have more information. 
Thursday, 23 August 2018, 10:01 - Datacenter has confirmed that this is still in progress. 
Thursday, 23 August 2018, 11:22 - An update from the datacenter has specified that a PDU in the rack where this server is located is malfunctioning, and they are working on moving the server to a temporary rack to get it back online. 
Thursday, 23 August 2018, 13:49 - We continue to wait for the server to be moved to a different rack to be put back online. 
Thursday, 23 August 2018, 15:15 - We have noted that the server is back online, and we're waiting for confirmation of stability. 
Thursday, 23 August 2018, 15:45 - Confirmed that server will remain online for the foreseeable future. We will be providing one month of credit for the downtime. All VPS are online and running, so if your server is still offline or inaccessible, please reach out to us and we'll investigate further. 

dalstorage4 disk array rebuild

Posted at: 7th August 2018 - 00:08

Tuesday, 07 August 2018, 00:08 - Earlier today, our dalstorage4 node suffered a disk failure and it is currently operating in a degraded state. There unfortunately isn't enough I/O to go around, so I/O bound programs are taking a very long time to respond (due to the I/O wait). We're investigating, further updates will be posted to this issue. Customers not on the dalstorage4 node are not affected by this issue.

Wednesday, 08 August 2018, 09:03 - This situation does remain in progress. Your VPS should be online and accessible though, since the I/O contention seems to come in short infrequent waves. If you're having an issue with access beyond being slower than usual, please inquire and we can investigate. 

Thursday, 09 August 2018, 08:23 - This continues to be in progress. Reboots via the client area/VM control system have been disabled as rebooting won't magically fix this situation and will only contribute to more I/O contention. If you need your VPS rebooted and are truly unable to figure out how otherwise, please ticket in and we'll review your request. 

Friday, 10 August 2018, 11:46 - We're going to shut down the server to replace the drives and let it rebuild without VM contention; this will take less time than if we left VMs running, resulting less net time back to normal. This shouldn't have much of an impact on actual usage given the speeds of the server as it stands. The current estimate is 24 hours for array rebuild.

Saturday, 11 August 2018, 06:25 - All the processes successed and we have booted up the VPS's. Everything should be healthy at this point.

Dallas connectivity

Posted at: 24th July 2018 - 10:29

Tuesday, 24 July 2018, 10:19 - the Dallas connectivity issue is acknowledged and being investigated now.

nj1 downtime

Posted at: 11th July 2018 - 10:45

11 July 2018, 10:45 - Planned network maintenance for this server has begun

11 July 2018, 11:25 - Planned network maintenance is complete and the server is back online

Connectivity Problem in Dallas

Posted at: 30th May 2018 - 12:21

Wednesday, 30 May 2018, 12:21 - we are aware of the Dallas connectivity issue. Datacenter can be followed here: - we'll update this when we hear back. 

Wednesday, 30 May 2018, 12:29 - connectivity restored

nj1 connectivity

Posted at: 22nd May 2018 - 18:12

Sunday, 22 May 2018, 18:00 - we're investigating an outage of our NJ1 server. We'll update this announcement as we have more information.

Sunday, 22 May 2018, 18:40 - server is back online without issue noted.

FW intermittent network issues

Posted at: 21st May 2018 - 07:49

 Monday, 21 May 2018, 07:49 - We're aware of the intermittent network issues plaguing our Dallas (DFW) POP. This seems to be due to heavy packet loss on our upstream's end. We're collaborating with our upstream to mitigate this, thank you for your patience.

Kernel panic on dalhighram10

Posted at: 2nd May 2018 - 02:13

We have experienced a kernel panic on dalhighram10 and we are currently looking into it.

Update: All the VPS's booted back up again.

Dallas network errors

Posted at: 28th February 2018 - 10:49

Wednesday, 28 February 2018, 10:49 - We're investigating a Dallas connectivity issue. We'll update this announcement as we have more information. This is a network issue. We are experiencing high package loss. Our datacenter is working on the issue.

Wednesday, 28 February 2018, 11:41 - Root cause has been determined: outbound network attacks from insecure memcached installations. More info here: We're looking at how to adjust them now. 

Wednesday, 28 February 2018, 12:28 - This has been mitigated, root cause was a new memcached amplification attack. If you're still seeing connectivity issues, or truly need internet-accessible memcached access for some reason, please ticket in. 

nj1 network connectivity

Posted at: 25th February 2018 - 13:48

Sunday, 25 February 2018, 13:48 - we're investigating an outage of our NJ1 server. We'll update this announcement as we have more information. 

Sunday, 25 February 2018, 14:52 - the server is back online, and we're awaiting confirmation that the network is stable

dalstorage1 unreachable

Posted at: 20th February 2018 - 03:35

Tuesday, 20 February 2018, 02:55 - We've been made aware of an event on this node and are currently investigating.
Tuesday, 20 February 2018, 05:16 - Node is back up, this was due to a storage event. VMs are now booting back up. Please expect to be contacted individually about remedies.

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