Service Status

Resolved

ukvz7highram4 - Emergency preventative migration

Due to hardware problems occuring in our UK node, ukvz7highram4, we are migrating all the VPS's off of it.

You should experience a few minutes of downtime during the migration.

Your data and IP will be kept.

We will update this announcement once this is finished.

Update: All the VPS's have been migrated.

Resolved

23.92.65.0/24 routing issues

We're investigating issues with routing for IP range 23.92.65.0/24. If your IP is within this range and inaccessible, we're working on it. We'll update this announcement as we have more info.

This has been fixed.

Resolved

UK datacenter move underway

Friday, 17 June 2022, 15:00 - the UK datacenter move is underway, and affects UK VPS on host nodes starting with "ukvz". If your VPS is on a host node starting with "uklegvz" or anything else, it is not affected by this action.

A reminder of the timeframe provided by the datacenter:

START: Friday, June 17, 2022, @ 21:00 (9 PM BST)
FINISH: Saturday, June 18, 2022, @ 07:00 (7 AM BST)

Like many things in life this time range is not absolutely guaranteed. We notified you of this move previously with the expectation that you'll take action to set up any business continuity requirements you had during this range.

We appreciate you refraining from opening tickets to notify us that your VPS on a host node starting with "ukvz" is down in this time range, or to ask if there's "any update". Rest assured that we will post more info to this announcement as we have it. 

We understand that datacenter moves are disruptive, however the hosting company will be able to provide more stable service. We thank you for your patience and understanding.


UPDATE: The move has been completed. Everything is up and running normally. 

Resolved

UK connectivity issues

There is a connectivity problem affecting some nodes in the United Kingdom. The datacenter staff has been notified and they have acknowledged the problem and are actively investigating it.

4 nodes are affected by this incident: ukvz7highram2, ukvzhighram3, ukvz7highram4, ukvz7highram5

More updates to come as we know more.

Update 20:51 CST: The servers are back online.

Reason for Outage: A PDU in the rack has failed and has been replaced by the datacenter staff. Our servers are connected to redundant power, so the PDU failure did not affect our servers physically. However, unfortunately the top of the rack switch which is supplied and managed by the datacenter was only connected to single side of power. This caused the switch to power off. Once the PDU has been replaced, the switch came back online, making the network of the affected nodes to go back up.

Resolved

dalwin51 problems

The server dalwin51 is having hardware problems at the moment and we are working on resolving these. We apologize for the inconvenience.

This has been resolved.

Resolved

Partial network outage in Dallas

There is a partial network outage in Dallas and our team is currently working on it to resolve it ASAP.

This has been resolved.

Resolved

Problems with nj1vz7highram2 node

04/02/2022 15:33: We are facing connection problems with nj1vz7highram2 node in New Jersey. Our techs are investigating the problem.

04/02/2022 16:28: We have identified the cause of this to be a network attack and it has now been mitigated. The network is back to normal now.

Resolved

Some network unavailability in Dallas

04/01/2022 02:57: We are currently experiencing network attacks going on targetting some hardware nodes in Dallas location. We are working on mitigating them.

04/01/2022 03:55: The attack has been mitigated and all nodes are back online.

Resolved

Connectivity issues to some Dallas Windows servers

Sunday, 20 March 2022, 19:56 - We are investigating connectivity issues to some Windows servers in Dallas. If your Windows server is in Dallas and not presently accessible, it is affected by this issue. We will update this announcement as we have more information.

Sunday, 20 March 2022, 20:43 - We have identified the problem on the rack and resolved it. The cause was a bad configuration on one of the top of the rack switches.

Resolved

Dallas network connectivity problem

We are aware that there is a network connectivity problem in Dallas and we are working on it.

Resolved

India connectivity problem

We've received reports about connectivity issues when the end user is connecting to our network in Dallas using some India network providers

We have contacted them and waiting for a reply.

Your servers are all up and working when connected from all other network providers.

Unfortunately, there is nothing we can do to resolve the issue as it's not caused by us. Many other hosting providers are having the exact same issue.

This problem should be resolved by Airtel, BSNL, Tata service providers.

We are monitoring the things on our side and we will update you once we know more.

Resolved

Dallas Storage Network Issue

We are experiencing downtime in our Dallas Storage network. The datacenter has notified us saying that their core router has problems.

They are working on to resolve the problem.

Resolved

LA connectivity issues

Friday, 04 February 2022, 16:51 - we're investigating Los Angeles connectivity issues now and will post more information here as we have it. 

Friday, 04 February 2022, 17:04 - the datacenter says they're aware of this issue and fixing it now. 

Friday, 04 February 2022, 17:24 - datacenter claimed a PDU issue and needed to replace the PDU. Host nodes are booting now, along with VPS. Your VPS will boot automatically as soon as it can. Yes, the host nodes are in maintenance until things are stabilized. Please open a ticket if you shut down your VPS from inside the VPS and we can boot it manually. Otherwise, your VPS will boot automatically as soon as it can. 

Friday, 04 February 2022, 17:34 - maintenance mode disabled. 

Resolved

LA lavz7highram2 connectivity issues

Thursday, 03 February 2022, 20:58 - we're investigating accessibility issues to the lavz7highram2 server now. If your VPS is on the lavz7highram2 host node, it is affected by this issue. We will post more information here as we have it. 

Thursday, 03 February 2022, 22:28 - the host nodes are back online. We've asked the datacenter for more information. 

Resolved

LA connectivity issues

Monday, 24 January 2022, 17:18 - we're investigating Los Angeles connectivity issues now and will post more information here as we have it. 

Monday, 24 January 2022, 18:18 - we continue to be investigating this situation. We have reached out to the Los Angeles datacenter for more information. We will post more information here as we have it.

Monday, 24 January 2022, 18:49 - Los Angeles is coming back online. We are awaiting confirmation of stability from the datacenter. 

Monday, 24 January 2022, 18:53 - Everything is back online in Los Angeles. We'll leave the nodes in maintenance mode for a bit longer to ensure stability. Your VPS is running; if you've done something like shut it down from inside itself, let us know and we can manually start it for you while the nodes are in maintenance mode. 

Resolved

Airtel, BSNL, Tata in India connectivity problem

We are having connectivity issues when the end user is connecting to our network using Airtel, BSNL, Tata India.

We have contacted them and waiting for a reply.

Your VPS's are all up and working when connected from all other network providers.

Unfortunately, there is nothing we can do to resolve the issue as it's not caused by us. Many other hosting providers are having the exact same issue.

This problem should be resolved by Airtel, BSNL, Tata service providers.

We are monitoring the things on our side and we will update you once we know more.

Resolved

Paddle payment problems

One of our payment processors, Paddle is having technical difficulties for the past few hours. This is causing payments not getting completed or payment screen is not opening.

They have notified us that they are working on resolving the issue.

If your payment is urgent, please use other methods.

Resolved

Maintenance for lavz7highram3

We are performing an emergency maintenance for lavz7highram3 due to software stability issues.

All VPS's are getting restarted due to this.

Update: 01:36 AM CST: All VPS's are back online.

Resolved

ukstorage1 connectivity issues

Thursday, 30 September 2021, 12:17 - We are investigating ukstorage1 connectivity issues and will post more information here as we have it. 

Thursday, 30 September 2021, 12:49 - The server has a hardware problem. We were able to bring it back online but we need to schedule a downtime to replace the faulty memory module.

Friday, 01 October 2021, 03:42 - The server has become unstable again and we have asked the datacenter to replace the faulty memory module. We will boot it back up once this is done.

Friday, 01 October 2021, 08:31 - RAM has been replaced, and server is back online. If you're noting any issues with your VPS, please don't hesitate to reach out. Thank you. 

Resolved

Los Angeles - 104.237.11.x connectivity

Tuesday, 10 August 2021, 16:02 - we're investigating connectivity issues with 104.237.11.x in Los Angeles. A ticket has been opened with the datacenter. We will post more information here as we have it. If your IP starts with 104.237.11 and your VPS is currently inaccessible, it's due to this situation.
Tuesday, 10 August 2021, 16:14 - connectivity has been restored, we're still waiting for an official reason for outage.