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Last Incident


Status: Resolved - Posted at: 28th June 2022 - 17:48

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Past Incidents

Resolved

Emergency maintenance for uklegvz7highram5

Posted at: 22nd June 2021 - 09:57

We are shutting uklegvz7highram5 down to replace a faulty memory stick which is causing instability issues. The DC techs will replace it and put the server back on as soon as possible.

Update 10:45: This has been completed.
Resolved

Network issues in Dallas

Posted at: 27th May 2021 - 21:44

Thursday, 27 May 2021, 21:40 We are currently experiencing problems with routing in our Dallas Network. Our engineers are working on it.
Thursday, 27 May 2021, 22:37 Service should now be restored to the affected ISPs/carriers. We're still waiting for a final confirmation from the vendor and an RFO.
Resolved

lavz7highram2 connectivity issues

Posted at: 14th April 2021 - 14:01

Wednesday, 14 April 2021, 13:55 - we're investigating connectivity issues with our lavz7highram2 node now. We'll update this announcement as we have more info. 

Wednesday, 14 April 2021, 14:35 - this has been resolved and all VMs are back online. 

Resolved

nj1vz7highram1 connectivity issues

Posted at: 6th April 2021 - 09:57

Tuesday, 06 April 2021, 09:52 - we're investigating connectivity issues with our nj1vz7highram1 server now. We will update this announcement as we have more information. 

 

Tuesday, 06 April 2021, 10:07 - server appears to be back, awaiting confirmation of stability from the datacenter.  

Resolved

Connectivity issues affecting Netherlands DC

Posted at: 6th April 2021 - 03:30

Tuesday, 06 April 2021, 03:08 - We've been alerted of connectivity issues within our Netherlands location and we're currently working it. An ETA is not available, but we hope to restore connectivity ASAP.

Tuesday, 06 April 2021, 03:42 - The connectivity has been restored. Please excuse us for the inconvenience caused.

Tuesday, 06 April 2021, 03:48 - All containers have been rebooted to restore the connectivity.

Resolved

dalvz7highram5 responsiveness issues

Posted at: 30th March 2021 - 15:16

Tuesday, 30 March 2021, 15:16 - We are investigating issues with dalvz7highram5 now. We will update this announcement as we have more information. 

Tuesday, 30 March 2021, 15:28 - We have identified that there is a bad RAM stick which is causing the server to become unresponsive. We have notified our datacenter staff to locate the spare RAM stick to replace the bad one.

Tuesday, 30 March 2021, 15:37 - We initiated a graceful shut down to avoid data corruption. The server is going down now for RAM stick replacement. 

Tuesday, 30 March 2021, 15:59 - The server has finally powered off. The datacenter staff is replacing the faulty RAM stick now.

Tuesday, 30 March 2021, 16:13 - The DC has replaced the faulty memory stick. The server is powering on now.

Tuesday, 30 March 2021, 16:14 - Unfortunately, the server sees only some of the RAM now. We believe the issue is with the motherboard. We are having the DC to move the SSDs of this server to a new server.

Tuesday, 30 March 2021, 16:36 - The server is back online on the new hardware. The VPS's are booting up. You should have access to your VPS in the next few minutes.

Resolved

UK (Maidenhead) connectivity issues

Posted at: 25th March 2021 - 18:16

Thursday, 25 March 2021, 16:30 - We've received reports of heightened packet loss / loss of connectivity from customers in our UK (Maidenhead) location. The DC has been notified and is currently working on it. An ETA is not available, but we hope to restore connectivity ASAP.
Thursday, 25 March 2021, 18:41 - The DC has notified us that they've got this under control now, it was due to a large scale DDoS attack on their infra.
Resolved

Problem with network in Dallas

Posted at: 29th January 2021 - 10:31

Friday, 29 January 2021, 10:31  - we're investigating Dallas connectivity issues now. We will post more info here as we have it. 

Friday, 29 January 2021, 10:37 - this appears to be back, we've reached out to the datacenter for more info and to confirm stability. 
Resolved

Degraded performance on dalvz7highram5

Posted at: 6th January 2021 - 02:59

06 January 2021, 02:59 - We're investigating a potential issue with the node dalvz7highram5. We're closely monitoring the node for the past 2 hours and will update this announcement if we have any news. Performance is degraded, however the VMs should be accessible. Please excuse us for the inconvenience this may have caused.

06 January 2021, 05:03 - Node has been shutdown for hardware replacement. We're working to bring it back online ASAP.

06 January 2021, 07:32 - Work on this host node is still underway. The ETA remains ASAP. 

06 January 2021, 07:34 - The node is back online. VPS's are booting up.
Resolved

Emergency reboot for dalvz7highram11

Posted at: 5th January 2021 - 20:43

Due to unstability issues, we are proceeding with an emergency reboot of the node dalvz7highram11.

Update 21:07: The node is back online. The VPS's are booting up.
Resolved

LA connectivity issues affecting some services

Posted at: 27th September 2020 - 02:45

Sunday, 27 September 2020, 02:44 - We're aware of connectivity issues in our LA location, which affects a small part of our deployment there. We're investigating now. Further updates to follow.Sunday, 27 September 2020, 04:24 - All connectivity is completely restored.
Resolved

dalvz7highram1

Posted at: 21st August 2020 - 12:17

Friday, 21 August 2020, 12:17 - we're investigating an outage of our dalvz7highram1 node now. 

Friday, 21 August 2020, 12:23 - server is back online now. 
Resolved

dalvz7highram5

Posted at: 10th June 2020 - 04:36

Wednesday, 10 June 2020, 04:36 - We're investigating an issue with dalvz7highram5 now. We'll keep you updated as more information becomes available.
Wednesday, 10 June 2020, 04:47 - A bug in a kernel module crashed the kernel and the node rebooted. The node is back online and all VMs are online. 
Resolved

Connectivity issues affecting New Jersey DC

Posted at: 3rd June 2020 - 05:58

Wednesday, 03 June 2020, 05:58 - We've been alerted to reachability issues affecting our New Jersey datacenter. We're currently looking into this. Further updates as the situation unfolds will be posted here. Thank you for your patience, we apologize sincerely for the interruption.

Wednesday, 03 June 2020, 08:06 - The issue has been resolved.
Resolved

uklegvz7highram1, uklegvz7highram2, uklegvz7highram5 are currently down

Posted at: 23rd May 2020 - 00:46

Saturday, 23 May 2020, 00:43 - We're aware and are currently investigating an outage on uklegvz7highram1, uklegvz7highram2 and uklegvz7highram5.

Saturday, 23 May 2020, 01:01 - The servers are powered on and working fine. The issue seems to be network related. We have contacted the datacenter regarding this.

Saturday, 23 May 2020, 01:08 - The servers are back online. The DC has told us that there was a small networking issue on this zone of the DC and it's been resolved.
Resolved

seavz7highram1 Kernel Panic Issues

Posted at: 22nd May 2020 - 21:53

Friday, 22 May 2020, 21:53 - We're investigating an outage with seavz7highram1, we'll update the announcement as soon as new information is available.

Friday, 22 May 2020, 22:01 - The node has crashed due to kernel panic and has been rebooted. The VMs should be up and running already. If you're experiencing any issues as a result of this incident, please do not hesitate to contact our support team via ticket.

Friday, 22 May 2020, 23:03 - To avoid further downtime due to kernel panic issues of this node, we are migrating all the VMs to a new node. We are using a special method to do the migrations so your VM gets offline only a few seconds during the migration.

Friday, 22 May 2020, 01:13 - All the VMs have been successfully migrated to the new node.
Resolved

dalstorage4 connectivity

Posted at: 8th May 2020 - 01:53

Friday, 08 May 2020, 01:53 - we're investigating a network outage of our dalstorage4 server.

Friday, 08 May 2020, 02:00 The connectivity issue has been resolved, we're waiting for an RFO by the DC.
Resolved

Hardware issues on dalvz7highram32

Posted at: 27th April 2020 - 00:12

We are having kernel panics due to hardware issues on dalvz7highram32. We are currently migrating the VPS's off this server.

Update 2020-04-27 01:27 AM: All the VPS's have been migrated off dalvz7highram32. Most of them were migrated live with a few seconds of downtime. A few of them were migrated with regular offline method with only a few minutes of downtime.
Resolved

Emergency reboot of ukpure8 and ukpure9

Posted at: 26th April 2020 - 03:44

We are rebooting ukpure8 and ukpure9 to resolve an unstability issue.
Resolved

dalstorage4 issue

Posted at: 24th April 2020 - 15:59

Friday, 24 April 2020, 15:59 - we're investigating a network outage of our dalstorage4 server. 
Friday, 24 April 2020, 16:12 - The connectivity issue has been resolved, we're waiting for an RFO by the DC. 

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