Service Status

Resolved

Dallas Network

26 January 2017, 11:55 - We are investigating the issue within our Dallas network. Please do not open a ticket as this would slow us down at the moment.

26 January 2017, 12:02 - The issue is related to our upstreams from what we understand so far.

26 January 2017, 12:19 - Connectivity has returned. We're awaiting confirmation of stability from the datacenter. 

Resolved

seapure5 maintenance

05 January 2017, 14:02 - The following maintenance is now in progress:

Hello,

You are receiving this message regarding work on our seapure5 server where you have active VPSDime service.

Tomorrow, Thursday January 5 2017, at 10 AM PST (UTC-8), we will be installing additional memory modules in this host node. We will begin shutting down the server approximately 20 minutes in advance to ensure a 10 AM start time with the technicians, so you can expect your VM to go down sometime between 9:40 and 10 AM PST (UTC-8). Please work to ensure your services are prepared to automatically start after a reboot action. Note that no customer data will be modified in any way by this operation.

We are specifying an hour of downtime total for this operation, although we expect it to be much less.

We apologize for the inconvenience, however we appreciate your understanding, and we are committed to providing you with the best service at a great price. Please don't hesitate to open a ticket if you have any questions or comments. Thank you.

-VPSDime Team

05 January 2017, 15:32 - This took longer than expected due to unforeseen problems, but is now complete and VMs are back online. 

Resolved

Rebooting seapure2

Due to soft lock up, we are rebooting seapure2. Your VPS should be online in the next 10 minutes.

Update 14:49: All the VPS's are back online and responsive.

Resolved

ukpure12 Emergency Maintenance

08 December 2016, 10:53 - The following notice was sent to affected clients:

Hello,

You are receiving this message regarding emergency work on our ukpure12 server where you have active VPSDime service.

This evening, Thursday December 8 2016, at 9 PM UK time, we will be replacing memory modules in this server that have begin alerting that they are failing. We are scheduling this for immediate replacement as the memory modules are no longer active in the memory pool, causing an increase in memory pressure on this particular server.

We will begin shutting down the server approximately 20 minutes in advance to ensure a 9 PM start time, so you can expect your VM to go down sometime between 8:40 and 9 PM UK time. Please work to ensure your services are prepared to automatically start after a reboot action. Note that no customer data will be modified in any way by this operation.

We are specifying an hour of downtime total for this operation, although we expect it to be much less.

We apologize for the inconvenience and the short notice on this, however the grievous situation mandates quick action. We appreciate your understanding, and we are committed to providing you with the best service at a great price. Please don't hesitate to open a ticket if you have any questions or comments. Thank you.

-VPSDime Team

08 December 2016, 14:42 - Server is going down now. 

08 December 2016, 15:37 - Maintenance is complete and the server is back online and booting customer VMs. Your VM will be online shortly if it's not already. 

Resolved

dalhighram4 outage

23 November 2016, 07:08 - we're investigating an outage of our dalhighram4 server now. 

23 November 2016, 07:19 - host node had a kernel panic. Server has been rebooted and is back online and booting containers now. 

23 November 2016, 07:40 - this has reoccurred, investigating further

23 November 2016, 08:09 - rebooted, all VMs except for two are back online. Yes, we know the node is in maintenance mode and currently locked. We'll be running it like this for awhile to ensure stability. 

23 November 2016, 08:27 - the cause has been identified and rectified. Server should be stable now. 

Resolved

UK outage

04 November 2016, 10:21 - We're investigating an outage of our UK services. We will provide more information on this announcement as we have it. 

04 November 2016, 10:27 - Network connectivity is back, awaiting confirmation from datacenter regarding stability and an RFO. 

04 November 2016, 10:58 - Datacenter has confirmed a short network outage lasting ~10 minutes, and have applied a fix to prevent a reoccurrence. 

Resolved

Offloaded MySQL Service Interruption

We are aware that PhpMyAdmin does not work on Offloaded MySQL service and are working on fixing it.

Your patience is greatly appreciated.

Resolved

seapure2 is rebooting

We are performing an emergency reboot on seapure2. VPS services will be going down for a few minutes.

Update 17:59 PM: Server has powered on.
Update 18:03 PM: Filesystem check is running.
Update 18:05 PM: VPS containers are starting to boot.
Update 18:10 PM: All VPS's are back online. You may encounter slowness for a few minutes.

Resolved

Offloaded MySQL outage

18:13 EST - We are aware of an outage affecting the offloaded MySQL service, we are taking a look at this now. Keep an eye on this announcement for updates.

21:58 EST - The service has now been restored and this issue is now resolved.

Resolved

Offlocated MySQL daldb2 outage

21 September 2016 | 7:54 PM - We have identified an issue with the offloaded MySQL server daldb2 in Dallas. 

21 September 2016 | 8:08 PM - The root cause of the outage has been identified and resolved. The MySQL service is restarting, this process will take a while due to the size of the database.

21 September 2016 | 20:14 PM - Server is back online now. Please open a ticket if you encounter any issues. 

Resolved

ukpure8 outage

 22 August 2016 | 08:08 AM - We are investigating an outage of our ukpure8 node at this time. We will update this announcement as we have more information.

 22 August 2016 | 08:25 AM - server is back online. Please let us know if you encounter any issues with it. 

Resolved

Network outage in Dallas

02 August 2016 | 13:26 PM - We're acknowleding a network issue in Dallas at this time. If you're affected by this, please send a traceroute and the IP you're connecting from to assist with our resolution. Thank you. 

03 Auguest 2016 | 18:43 PM - The problem has been worked around at this time, if you are still encountering issues, please provide a traceroute and the IP you're connecting from to assist with our resolution.

05 August 2016 | 20:43 PM - We have received no additional reports over the past two days. We are considering this issue resolved now. 

Resolved

Network outage in Dallas Location

We are aware of the network outage in Dallas at this time.

We are waiting on updates from our upstream provider. Please follow this announcement in the client area for updates.

There is no ETR at this time.

UPDATE - 05:41 PM CST - The outage has been resolved and all Dallas nodes are responsive at this time. We will have a RFO at a later date and time.

06 July 2016 | 06:02 PM - We had dampening from GTT for some of our ranges which is resolved now.

06 July 2016 | 06:04 PM - Everything should be back up, however you may have issues connecting to your VPS's from some locations due to BGP reconvergence. If you can't reach your VPS's IP, please check it again from a different location, or use a ping service like https://asm.ca.com/en/ping.php to see if it's really down. This issue should be resolved in the following minutes.

Resolved

ukpure6 RAM upgrade

05 July 2016 | 11:01 AM - affected customers have been sent the following notification:

Hello,

We are writing to inform you of an upcoming short outage on our ukpure6 server where you have active service.

We will be shutting this server down at approximately 21:40 GMT+1 Wednesday, July 6, 2016 to swap RAM within the server. We have this action planned for a 22:00 start time with the datacenter, and have directed them to work to ensure that everything is set up properly so that work can begin as soon as the server is powered off to minimize downtime.

All VMs on the server will be gracefully shut down before the host node is shut down. No data will be modified within VMs in any way or form. Please take this time to ensure that your VM reboots without issue to ensure that it comes back online when the server is powered on again.

We expect this maintenance action to take no more than 60 minutes or so once the RAM swap work begins, but could take longer if any issues are encountered.

We have posted an announcement of this work here and will use this to post further updates as necessary. Please reference this link for more information as the maintenance progresses: https://vpsdime.com/announcements.php?id=124

Thank you for your continued patronage. If you have any questions or concerns, please don’t hesitate to open a ticket with us to discuss further.

-VPSDime Team

06 July 2016 | 16:06 PM - this is in progress now

06 July 2016 | 17:17 PM - took a bit longer than expected, but this is complete and all VMs are booting now. If your VM is not yet online, it will be shortly. Thank you. 

Resolved

Network issue affecting Dallas

We are aware that the Dallas is having network issues and we are in contact with the datacenter.

Update: 00:24: The nodes are back up and we are waiting for an RFO from the datacenter.

Resolved

ukpure11 RAM upgrade

15 June 2016 | 11:28 AM - the following advance notice of a maintenance outage has been sent to affected customers:

Hello,

We are writing to inform you of an upcoming short outage on our ukpure11 server where you have active service.

We will be shutting this server down at approximately 21:40 GMT+1 Thursday, June 16, 2016 to swap RAM within the server. We have this action planned for a 22:00 start time with the datacenter, and have directed them to work to ensure that everything is set up properly so that work can begin as soon as the server is powered off to minimize downtime.

All VMs on the server will be gracefully shut down before the host node is shut down. No data will be modified within VMs in any way or form. Please take this time to ensure that your VM reboots without issue to ensure that it comes back online when the server is powered on again.

We expect this maintenance action to take no more than 60 minutes or so once the RAM swap work begins, but could take longer if any issues are encountered.

We have posted an announcement of this work here and will use this to post further updates as necessary. Please reference this link for more information as the maintenance progresses: https://vpsdime.com/announcements.php?id=122

Thank you for your continued patronage. If you have any questions or concerns, please don’t hesitate to open a ticket with us to discuss further.

-VPSDime Team

16 June 2016 | 15:41 PM - shutdown command has been issued on the node, VMs are powering down

16 June 2016 | 16:23 PM - server is back online and booting VMs now. Your VM will be online shortly if it's not already. Thank you for your patience. 

Resolved

ukpure9 RAM upgrade

13 June 2016 | 11:52 AM - the following advance notice has been sent to affected customers:

Hello,

We are writing to inform you of an upcoming short outage on our ukpure9 server where you have active service.

We will be shutting this server down at approximately 21:40 GMT+1 Tuesday, June 14, 2016 to swap RAM within the server. We have this action planned for a 22:00 start time with the datacenter, and have directed them to work to ensure that everything is set up properly so that work can begin as soon as the server is powered off to minimize downtime.

All VMs on the server will be gracefully shut down before the host node is shut down. No data will be modified within VMs in any way or form. Please take this time to ensure that your VM reboots without issue to ensure that it comes back online when the server is powered on again.

We expect this maintenance action to take no more than 60 minutes or so once the RAM swap work begins, but could take longer if any issues are encountered.

We have posted an announcement of this work here and will use this to post further updates as necessary. Please reference this link for more information as the maintenance progresses: https://vpsdime.com/announcements.php?id=121

Thank you for your continued patronage. If you have any questions or concerns, please don’t hesitate to open a ticket with us to discuss further.

-VPSDime Team

14 June 2016 | 15:41 PM - Server shutting down now

14 June 2016 | 16:26 PM - server is back online and booting VMs. If your VM is not already online it will be in the next few minutes. Your patience is appreciated. 

Resolved

ukpure8 RAM upgrade

01 June 2016 | 14:31 PM - the following notice of planned maintenance has been sent to affected customers

Hello,

We are writing to inform you of an upcoming short outage on our ukpure8 server where you have active service.

We will be shutting this server down at approximately 21:45 GMT+1 Thursday, June 2, 2016 to swap RAM within the server. We have this action planned for a 22:00 start time with the datacenter, and have directed them to work to ensure that everything is set up properly so that work can begin as soon as the server is powered off to minimize downtime.
All VMs on the server will be gracefully shut down before the host node is shut down. No data will be modified within VMs in any way or form. Please take this time to ensure that your VM reboots without issue to ensure that it comes back online when the server is powered on again.

We expect this maintenance action to take no more than 30 minutes or so once the RAM swap work begins, but could take longer if any issues are encountered.

We have posted an announcement of this work here and will use this to post further updates as necessary. Please reference this link for more information as the maintenance progresses: https://vpsdime.com/announcements.php?id=120

Thank you for your continued patronage. If you have any questions or concerns, please don’t hesitate to open a ticket with us to discuss further.

-VPSDime Team

02 June 2016 | 16:44 PM - Server is going down now. 

02 June 2016 | 17:43 PM - work is complete and server is back online and booting VMs now. If your VM has not yet booted, it should be online in the next few minutes. We'll leave the node locked for an hour or so to let it stabilize; if you have any actions you need performed that you would normally do so with the client area other than booting your VM, please open a ticket. 

Resolved

Yearly Plans Upgrade Notice

We are currently working on migrating the yearly VPS plans to the new nodes. The total downtime should be around 10-15 minutes.

We will let you know by email once the migration is completed.

Update: 12:42: This has been completed.

Resolved

daloldyearly1 is under maintenance

daloldyearly1 is under an emergency maintenance. The server will be up in the next 10 minutes.

Update: 10:02 AM: This he been completed.