Service Status

Resolved

Network outage in Dallas

02 August 2016 | 13:26 PM - We're acknowleding a network issue in Dallas at this time. If you're affected by this, please send a traceroute and the IP you're connecting from to assist with our resolution. Thank you. 

03 Auguest 2016 | 18:43 PM - The problem has been worked around at this time, if you are still encountering issues, please provide a traceroute and the IP you're connecting from to assist with our resolution.

05 August 2016 | 20:43 PM - We have received no additional reports over the past two days. We are considering this issue resolved now. 

Resolved

Network outage in Dallas Location

We are aware of the network outage in Dallas at this time.

We are waiting on updates from our upstream provider. Please follow this announcement in the client area for updates.

There is no ETR at this time.

UPDATE - 05:41 PM CST - The outage has been resolved and all Dallas nodes are responsive at this time. We will have a RFO at a later date and time.

06 July 2016 | 06:02 PM - We had dampening from GTT for some of our ranges which is resolved now.

06 July 2016 | 06:04 PM - Everything should be back up, however you may have issues connecting to your VPS's from some locations due to BGP reconvergence. If you can't reach your VPS's IP, please check it again from a different location, or use a ping service like https://asm.ca.com/en/ping.php to see if it's really down. This issue should be resolved in the following minutes.

Resolved

ukpure6 RAM upgrade

05 July 2016 | 11:01 AM - affected customers have been sent the following notification:

Hello,

We are writing to inform you of an upcoming short outage on our ukpure6 server where you have active service.

We will be shutting this server down at approximately 21:40 GMT+1 Wednesday, July 6, 2016 to swap RAM within the server. We have this action planned for a 22:00 start time with the datacenter, and have directed them to work to ensure that everything is set up properly so that work can begin as soon as the server is powered off to minimize downtime.

All VMs on the server will be gracefully shut down before the host node is shut down. No data will be modified within VMs in any way or form. Please take this time to ensure that your VM reboots without issue to ensure that it comes back online when the server is powered on again.

We expect this maintenance action to take no more than 60 minutes or so once the RAM swap work begins, but could take longer if any issues are encountered.

We have posted an announcement of this work here and will use this to post further updates as necessary. Please reference this link for more information as the maintenance progresses: https://vpsdime.com/announcements.php?id=124

Thank you for your continued patronage. If you have any questions or concerns, please don’t hesitate to open a ticket with us to discuss further.

-VPSDime Team

06 July 2016 | 16:06 PM - this is in progress now

06 July 2016 | 17:17 PM - took a bit longer than expected, but this is complete and all VMs are booting now. If your VM is not yet online, it will be shortly. Thank you. 

Resolved

Network issue affecting Dallas

We are aware that the Dallas is having network issues and we are in contact with the datacenter.

Update: 00:24: The nodes are back up and we are waiting for an RFO from the datacenter.

Resolved

ukpure11 RAM upgrade

15 June 2016 | 11:28 AM - the following advance notice of a maintenance outage has been sent to affected customers:

Hello,

We are writing to inform you of an upcoming short outage on our ukpure11 server where you have active service.

We will be shutting this server down at approximately 21:40 GMT+1 Thursday, June 16, 2016 to swap RAM within the server. We have this action planned for a 22:00 start time with the datacenter, and have directed them to work to ensure that everything is set up properly so that work can begin as soon as the server is powered off to minimize downtime.

All VMs on the server will be gracefully shut down before the host node is shut down. No data will be modified within VMs in any way or form. Please take this time to ensure that your VM reboots without issue to ensure that it comes back online when the server is powered on again.

We expect this maintenance action to take no more than 60 minutes or so once the RAM swap work begins, but could take longer if any issues are encountered.

We have posted an announcement of this work here and will use this to post further updates as necessary. Please reference this link for more information as the maintenance progresses: https://vpsdime.com/announcements.php?id=122

Thank you for your continued patronage. If you have any questions or concerns, please don’t hesitate to open a ticket with us to discuss further.

-VPSDime Team

16 June 2016 | 15:41 PM - shutdown command has been issued on the node, VMs are powering down

16 June 2016 | 16:23 PM - server is back online and booting VMs now. Your VM will be online shortly if it's not already. Thank you for your patience. 

Resolved

ukpure9 RAM upgrade

13 June 2016 | 11:52 AM - the following advance notice has been sent to affected customers:

Hello,

We are writing to inform you of an upcoming short outage on our ukpure9 server where you have active service.

We will be shutting this server down at approximately 21:40 GMT+1 Tuesday, June 14, 2016 to swap RAM within the server. We have this action planned for a 22:00 start time with the datacenter, and have directed them to work to ensure that everything is set up properly so that work can begin as soon as the server is powered off to minimize downtime.

All VMs on the server will be gracefully shut down before the host node is shut down. No data will be modified within VMs in any way or form. Please take this time to ensure that your VM reboots without issue to ensure that it comes back online when the server is powered on again.

We expect this maintenance action to take no more than 60 minutes or so once the RAM swap work begins, but could take longer if any issues are encountered.

We have posted an announcement of this work here and will use this to post further updates as necessary. Please reference this link for more information as the maintenance progresses: https://vpsdime.com/announcements.php?id=121

Thank you for your continued patronage. If you have any questions or concerns, please don’t hesitate to open a ticket with us to discuss further.

-VPSDime Team

14 June 2016 | 15:41 PM - Server shutting down now

14 June 2016 | 16:26 PM - server is back online and booting VMs. If your VM is not already online it will be in the next few minutes. Your patience is appreciated. 

Resolved

ukpure8 RAM upgrade

01 June 2016 | 14:31 PM - the following notice of planned maintenance has been sent to affected customers

Hello,

We are writing to inform you of an upcoming short outage on our ukpure8 server where you have active service.

We will be shutting this server down at approximately 21:45 GMT+1 Thursday, June 2, 2016 to swap RAM within the server. We have this action planned for a 22:00 start time with the datacenter, and have directed them to work to ensure that everything is set up properly so that work can begin as soon as the server is powered off to minimize downtime.
All VMs on the server will be gracefully shut down before the host node is shut down. No data will be modified within VMs in any way or form. Please take this time to ensure that your VM reboots without issue to ensure that it comes back online when the server is powered on again.

We expect this maintenance action to take no more than 30 minutes or so once the RAM swap work begins, but could take longer if any issues are encountered.

We have posted an announcement of this work here and will use this to post further updates as necessary. Please reference this link for more information as the maintenance progresses: https://vpsdime.com/announcements.php?id=120

Thank you for your continued patronage. If you have any questions or concerns, please don’t hesitate to open a ticket with us to discuss further.

-VPSDime Team

02 June 2016 | 16:44 PM - Server is going down now. 

02 June 2016 | 17:43 PM - work is complete and server is back online and booting VMs now. If your VM has not yet booted, it should be online in the next few minutes. We'll leave the node locked for an hour or so to let it stabilize; if you have any actions you need performed that you would normally do so with the client area other than booting your VM, please open a ticket. 

Resolved

Yearly Plans Upgrade Notice

We are currently working on migrating the yearly VPS plans to the new nodes. The total downtime should be around 10-15 minutes.

We will let you know by email once the migration is completed.

Update: 12:42: This has been completed.

Resolved

daloldyearly1 is under maintenance

daloldyearly1 is under an emergency maintenance. The server will be up in the next 10 minutes.

Update: 10:02 AM: This he been completed.

Resolved

ukpure7 RAM upgrade

30 May 2016 | 14:14 PM - the following advance notice of maintenance has been forwarded to affected customers:

Hello,  We are writing to inform you of an upcoming short outage on our ukpure7 server where you have active service.  We will be shutting this server down at approximately 21:45 GMT+1 Tuesday, May 31, 2016 to swap RAM within the server. We have this action planned for a 22:00 start time with the datacenter, and have directed them to work to ensure that everything is set up properly so that work can begin as soon as the server is powered off to minimize downtime.

 All VMs on the server will be gracefully shut down before the host node is shut down.  No data will be modified within VMs in any way or form. Please take this time to ensure that your VM reboots without issue to ensure that it comes back online when the server is powered on again.

 We expect this maintenance action to take no more than 20 minutes or so once the RAM swap work begins, but could take longer if any issues are encountered.

 We have posted an announcement of this work here and will use this to post further updates as necessary. Please reference this link for more information as the maintenance progresses:

 Thank you for your continued patronage. If you have any questions or concerns, please don’t hesitate to open a ticket with us to discuss further.

-VPSDime Team

31 May 2016 | 15:45 PM - This is now in progress, VMs are going down now 

31 May 2016 | 16:09 PM - Server powered off, DC notified to perform the work

31 May 2016 | 16:39 PM - Server is back online and booting VMs now. If your VM has not already booted, it will be shortly. Your patience is appreciated. 

Resolved

Network issues in UK

We are aware of network issues in our UK location at this time.

We are working on the issue. Further updates will be provided via this announcement.

UPDATE - The issue is now resolved, we have asked upstream for a RFO.

Resolved

104.251.212.0/24 routing issue

03 May 2016 | 17:32 PM - We're acknowledging an issue with the routing of our 104.251.212.0/24 IP block and have engaged our upstream carriers to rectify the issue. If your IP begins with 104.251.212, then you are effected by this. We'll update this announcement as we have more information. 

03 May 2016 | 17:55 PM - This has been resolved. 

Resolved

ukpure11 downtime

We are aware that ukpure11 is down at the moment. We are troubleshooting it.

Resolved

Control Panel Maintenance

We are currently doing a control panel maintenance. If you see "Unknown Error" on the VPS details page, this is a known issue.

We will update this announcement once this is done.

Resolved

ukpure10 RAM swap

11 April 2016 | 08:51 AM - the following advance notice was sent of outage:

Hello,

 We are writing to inform you of an upcoming short outage on our ukpure10 server where you have active service.

 We will be shutting this server down at approximately 21:45 Monday, April 11, 2016 to swap RAM within the server. We have this action planned for a 22:00 start time with the datacenter, and have directed them to work to ensure that everything is set up properly so that work can begin as soon as the server is powered off to minimize downtime.

 All VMs on the server will be gracefully shut down before the host node is shut down.  No data will be modified within VMs in any way or form. Please take this time to ensure that your VM reboots without issue to ensure that it comes back online when the server is powered on again.

 We expect this maintenance action to take no more than 20 minutes or so once the RAM swap work begins, but could take longer if any issues are encountered.

 We have posted an announcement of this work here and will use this to post further updates as necessary. Please reference this link for more information as the maintenance progresses:

 Thank you for your continued patronage. If you have any questions or concerns, please don’t hesitate to open a ticket with us to discuss further.

-VPSDime Team

11 April 2016 | 15:40 PM - Shutting down VMs now. 

11 April 2016 | 16:07 PM - Server is off, work is in progress now. 

11 April 2016 | 16:23 PM - This work is complete and the server is now back online and booting containers. If your VM is not yet online, it will be within the next few minutes. 

Resolved

Ongoing Maintenance in the UK

As scheduled and notified, the UK hardware maintenance is in progress now. Your would see around 30 mins of downtime.

Please do not open a ticket and follow this announcement for updates.

Update 09:12 PM CST: We are still waiting for an update for node ukpure6 to come back up. We are also going to investigate the cause of the lengthy downtime of this first node and prevent this to happen on other nodes.

Update 09:21 PM CST: The server has come back online without proper upgrades. We are waiting for an explanation from the datacenter. From what it looks like, we are going to postpone this upgrade to next week.

Resolved

dalpure6 is being rebooted

Due to soft lock ups, we are rebooting dalpure6. Please wait till your VPS comes back online.

Update 05:46 AM: The VPS's are booting back up. Everything should come back up in the following 10 minutes.

Update 05:55 AM: Everything is back up.

Resolved

ukpure11 connectivity issue

31 March 2016 | 08:17 AM - we are investigating a connectivity issue with our ukpure11 server. 

31 March 2016 | 08:54 AM - we rectified this situation by rebooting the server to clear the load lock. The server is back online and VMs are booting now. Your VM should be online soon if it is not already. 

31 March 2016 | 09:16 AM - the datacenter rebooted the host node again, despite our ticket update asking them to not do so. This appars to have caused some filesystem issues, so a fsck is running now. VMs will be booting as soon as the fsck is complete. 
31 March 2016 | 09:24 AM - fsck has now completed and containers are booting. Yours should be online soon. Please note that if yours is not yet online, there's nothing we can do to make it "boot faster". Your patience is appreciated. 

31 March 2016 | 09:42 AM - all VMs are back online. 

Resolved

High packet loss for Dallas storage services

21 March 2016 | 17:15 PM - Acknowledging high packet loss for Dallas storage services as of a few minutes ago, currently investigating. 

21 March 2016 | 17:31 PM - This has been rectified and all services are back online. 

Resolved

daldb migration in progress now

19 March 2016 | 21:34 PM - Further to the email you received, the daldb migration is in progress now, slightly past schedule. Our apologies for the delay. For your reference here is the email we sent you: http://disclosed.info/?b46ba2c322fb4429#yGflzHchyNQtJW//qnQoKNgCwFJ/2Ii1UTZeEn4fS6E=

19 March 2016 | 22:18 PM - The transfer continues to be in progress. 

19 March 2016 | 22:52 PM - We are expecting another 30 mins of downtime.

19 March 2016 | 23:41 PM - Migration is about 3/4 completed. We apologize for the lengthy amount of time this is taking.

19 March 2016 | 23:59 PM - We are almost there.

20 March 2016 | 00:34 AM - The databases are migrated to the new server. You should have no issues connecting to your databases at the moment. We are working on getting the client area phpmyadmin up.

20 March 2016 | 01:27 AM - Everything is working again on the new server.