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Service Status

Check our service status and past incidents

Overall Service Status

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All services are operating normally at this time.

Last Incident


Status: Resolved - Posted at: 10th August 2021 - 16:02

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Past Incidents

Resolved

Major LA Packetloss

Posted at: 5th April 2015 - 12:46

Investigating High Packetloss in our LA location. At this time it appears to be DC wide.

This appears to be resolved now
Resolved

node3 outage

Posted at: 29th March 2015 - 01:01

We're currently investigating an outage of our node3 server in LA.

Update: This is resolved.
Resolved

dalwest2 high packetloss

Posted at: 22nd March 2015 - 17:35

We are investigating high packetloss on node dalwest2.

Packetloss should be resolved. Cause was incoming DDOS
Resolved

vlan outage in Dallas

Posted at: 11th February 2015 - 20:38

2015-02-11 2039 CST: We are acknowleding a vlan outage in Dallas at the moment. We're engaging the datacenter to look into the issue. If your server is "down" and this announcement does not say [SOLVED], yes, your server is on this vlan.

2015-02-11 2055 CST: From the datacenter, this encompasses more than just us. Their twitter feed: https://twitter.com/InceroStatus

2015-02-11 2102 CST: Datacenter fixed issue, network back online. 
Resolved

rebooting dalpure7

Posted at: 16th January 2015 - 20:42

We are rebooting dalpure7 at the moment. Your VPS should come back online in 10 minutes.

We are frequently having lock ups on this node and we are planning to migrate VPS's to a new node soon.

Update: All VPS's are back online.
Resolved

dalstorage3 kernel panic

Posted at: 14th January 2015 - 01:20

We have faced yet another kernel panic on dalstorage3. The server is rebooting.

We are going to send a replacement for this server and migrate the data.

Update: The server is offline. We are working on a solution.

Update: The server was keep rebooting itself. We are thinking that this was due to half applied patches by Kernel care. The last kernel has been reinstalled to avoid this issue. We are hoping this would resolve the problems on this node.

Update: Unfortunately, this looks like an hardware issue. We are going to have to replace the mainboard and the memory of this server, since it can't stay online.

Update: We're still working through the situation. We're working to boot the system so that we can disable the VM filesystem, and then remove one of the hardware components that seems to be causing issues.

Update: We have replaced the motherboard, CPUs and the memory on the server. After doing fsck 3 times which took around 20 hours alone, the server has booted and is currently booting the VPS's.

Resolved

Network Issue affecting Dallas

Posted at: 13th January 2015 - 21:16

We are facing a network issue that's affecting dalstorage2 dalstorage3 dalstorage4 dalpure7 and dalpure8.

This will be fixed in a few minutes.

Update: 21:18: We are back up.
Resolved

dalstorage3 is offline

Posted at: 11th January 2015 - 03:26

dalstorage3 is offline and we are working on it.

Update: The server has kernel paniced. We have rebooted it and it's currently running fsck.

Update: The serer has booted, it's booting VPS's. Your VPS should come online in the following 20 minutes of this post (3:56 AM CST)
Resolved

dalstorage3 is rebooted, back online

Posted at: 9th January 2015 - 15:44

15:44 :investigating.
Node appears to have kernel panicked

 

15:48: node back online, VMs are booting

Resolved

dalstorage4 failure, replacement

Posted at: 8th January 2015 - 08:09

08:09: Our dalstorage4 storage server is being rebooted for a filesystem check. This announcement will be updated when complete.

08:55: This didn't go quite as planned. We are working the situation and will provide more information when we can.

09:17: All clients on this server have been emailled the following:

===

Hello,

We are writing to you because you have active service on our "dalstorage4" server.

The reason for the message is to inform you of a disk controller or disk error with this server. This morning, the file system began throwing egregious errors. In an effort to salvage the situation, we rebooted the server to run fsck on the VM partition, only to discover that the disk array is no longer readable, and that fsck is throwing an error that every block is unreadable. Unfortunately, at this juncture it appears that your data is lost.

At this point, we've shipped a replacement server, which will be online tomorrow afternoon, relative to the United States.

We're offering two options:

1. We can recreate your VM tomorrow on the new server, and provide you with a full two months of credit for the issue.

2. We can provide a full refund back to your payment method.

Please note that we're unable to recover your data, and please do not open tickets regarding that. This has been a hard decision that we did not take lightly, and every effort has already been made to fully recover your data.

Please open a ticket with your choice, and if you have any other questions, please don't hesitate to task.

Thank you for your understanding,
-VPSDime Team

===

Resolved

Planned storage VPS server move in progress

Posted at: 7th January 2015 - 10:33

Further to the email we sent out regarding the server move for dalstorage2 and dalstorage3, this is currently ongoing. We'll update this announcement when complete.

Update: dalstorage3 is shut down and is being physically moved at the moment.

Update: dalstorage2 is also shut down and is being physically moved.

Update: Both servers are moved. VPS's are booting on dalstorage2. dalstorage3 has all VPS's booted.

Update: All VPS's are online.
Resolved

dalpure6 is down

Posted at: 6th January 2015 - 07:39

We are aware that dalpure6 is down. We are working on it.

Update: It was a kernel panic. We have rebooted the server and your VPS should come back online soon.

Update: Now, the node is having a network issue. We are working on it.

Update: This issue is resolved. It was caused by multiple 10G DDoS attacks to multiple IPs that our filtering couldn't handle.
Resolved

node3 is being rebooted

Posted at: 30th December 2014 - 09:16

node3 has again faced IO lock up issues and is being rebooted. Your VPS should come back online in the following 30 minutes.

Update: 09:27 AM: All VPS's are online.
Resolved

dalpure1 is under DDoS attack

Posted at: 23rd December 2014 - 07:17

dalpure1 is under DDoS attack. We are working on it.

Update: 07:34: This is mitigated.
Resolved

dalstorage3 downtime

Posted at: 23rd December 2014 - 05:02

dalstorage3 is offline and we are investigating.

Update 05:06: It was a kernel panic. We have power cycled the server and it's doing a FSCK now. VPS's should be back online in around two hours or so.

Update 07:40: Automated FSCK has failed and a manual one is forced. We are performing that now.

Update 10:22: FSCK is completed with success. VPS's are booting.

Update 11:59: All VPS's are online except 2 which are calculating quota.
Resolved

node3 is rebooted

Posted at: 19th December 2014 - 06:00

node3 has been rebooted due to IO lock up. We are going to migrate this server to a pure SSD server soon to avoid these issues.
Resolved

dalstorage2 is rebooting

Posted at: 18th December 2014 - 05:44

We are rebooting this server (dalstorage2) due to soft lock up. Please be patient until your VPS boots back.

Update 06:59 AM: All VPS's are booted. Please open a ticket if you are having troubles.
Resolved

lapure2 is having hardware issues

Posted at: 12th December 2014 - 05:46

lapure2 is having network hardware issues. We are investigating.

Update 7:36 AM: No updates, yet.

Update 8:35 AM: Turns out the onboard network port was faulty. We are using the other port and network is now stable. The server is currently booting. Your VPS's should be online in the next 15 minutes.

Update 8:39 AM: We are still investigating the packet loss issue.

Update 9:17 AM: The issue is resolved.

Here is the RFO:

The issue started with a major packet loss on this node. We couldn't even get into the shell to check.

First, we have suspected a DDoS attack and alerted our datacenter. They told us that there was no attack.

Then we've gotten them to replace our cables as well as their cables to the top of the rack switch. This has not solved the problem.

Then we've gotten them to swap the network cable to the other ethernet port. Unfortunately, this has not solved the problem, either.

After eliminating the hardware issues, we have started to troubleshoot the issue (very slowly, due to the high load caused by the attack!) on the IPMI console further. And then we have realized that there was indeed an attack on one of the IPs which our DC failed to recognize.

We have nullrouted the target IP manually and the packet loss issue is gone.

Your VPS is currently up and running.

We are terribly sorry for the downtime this has caused you and we want to make it up to you. Please open a ticket to redeem $5 credit on your account for the trouble.

Resolved

node1ssd kernel panic

Posted at: 12th December 2014 - 02:03

node1ssd had a kernel panic and we are rebooting it now. Your VPS should come back online in around 15 minutes.

Update 02:22 AM: All VPS's are back up.
Resolved

Rebooting nj1

Posted at: 3rd December 2014 - 10:03

We are rebooting this node due to a unstability issue.

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