All services are operating normally at this time.
| Data Center | Current | Last Day | Last Month | Last Year |
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Up | 100% | 100% | 100% |
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Up | 100% | 100% | 100% |
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Up | 100% | 100% | 100% |
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Up | 100% | 100% | 100% |
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Up | 100% | 100% | 100% |
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Up | 100% | 100% | 100% |
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Up | 100% | 100% | 100% |
Final Update for our London, UK Location
Finally our London, UK outage has been finalized and all the VPS instances are back online at the new DC.
We have successfully transferred our servers from HostDime to a new datacenter in the UK.
At this new DC, we deal with the DC owner and operator directly to avoid any problems.
We thank you for all your patience and understanding.
Major Update for London, UK Outage: Hardware Successfully Extracted & En Route!
Excellent development regarding our London, UK outage:
Hardware Successfully Extracted:
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We have officially secured and extracted our physical servers from the facility. Our hardware - containing all of your original data - is now safely in our possession and currently en route to our new UK data center.
Timeline for Restoration:
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The physical transport will take approximately 4 hours, meaning the hardware will arrive at the new facility late tonight.
Because physically racking, wiring, and configuring the network takes time, we want to set realistic expectations for this final stretch.
We expect your original VPS to be fully online and operational within the next 24 hours at the latest.
We will send a final confirmation once your services are fully restored.
Account Credit Update:
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Once we have successfully finished working on the restoration of services, our billing team will apply the promised two months of service credit to all affected accounts.
Update on our London UK Outage
Our Attempt to Physically Rescue Your Data:
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Yesterday afternoon, we received explicit guarantees from our upstream provider, HostDime, that our physical hardware had been secured and was ready to be removed from the data center. They assured us that our servers were actively being unracked and prepared for immediate handover.
We immediately hired a certified IT asset relocation company to go directly to the facility, extract our servers, and safely transport them to a new, stable data center so we could bring your data back online.
The asset relocation team arrived at the data center and waited in the reception area for hours. During this time, HostDime’s support team continuously assured us that the handover was imminent and that their remote team was actively finalizing the teardown process.
After the extraction team waited for several hours - to the point of being asked to leave the reception area by facility staff due to the excessive wait time - HostDime finally admitted that the handover was not happening.
They informed us that despite their ongoing assurances throughout the afternoon, the overarching facility operator was actually denying them access to the building until at least Monday. It became clear that our hardware was not being actively prepared as promised, and we were forced to dismiss the IT asset relocation company empty-handed.
Blank Replacement VPS:
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Over the last 24 hours, our team has successfully sourced, provisioned, and tested brand-new bare-metal servers in an alternative, stable UK data center. This new infrastructure is online and ready for you right now.
To get you back online as efficiently as possible, please visit the link below to select how you would like us to deploy your replacement VPS.
Access the Recovery Wizard Here:
https://vpsdime.com/londondcrecovery
Simply select your preferred recovery option on the page, and our team will process your request immediately.
Please note that because our physical hardware is still locked in the original facility, these replacement VPS instances will be clean, empty installations. This option is designed to get your IP back online immediately so you can restore your own off-site backups. Unless you are subscribed to our Nightly Backup add-on, we do not have access to your historical data at this time.
The Timeline for Original Data:
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HostDime claims they might regain access to the facility on Monday to retrieve the original hardware. Given the series of conflicting statements we received yesterday, we are treating this timeline with extreme skepticism.
We are proceeding with the blank replacement VPS plan as our primary path forward. If they do manage to secure the hardware next week, we will work to provide you with your historical data.
Next Steps:
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1. Login to your client area: https://vpsdime.com/clientarea
2. Visit the Recovery Wizard (Support -> London DC Recovery on the left menu) or click this link directly: https://vpsdime.com/londondcrecovery
3. Select your affected VPS. (If you have multiple affected services, please submit a selection for each one).
4. Configure your new setup (Hostname, OS, Root Password, and SSH Keys).
5. Submit the form. Our system will automatically generate a high-priority support ticket, and our engineering team will immediately begin processing your request.
Account Credit Update:
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Our entire engineering and support staff is currently 100% focused on bringing these new servers online and processing your recovery requests. Once we have successfully stabilized the network and restored services, our billing team will automatically apply the promised two months of service credit to all affected accounts.
More Information on our London, UK Outage
Please see about the reason for our London, UK oıutage below:
Our Infrastructure Setup:
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To provide full transparency, we want to clarify how our London location operates. We use HostDime as our upstream infrastructure provider in the UK. HostDime, in turn, utilizes data center space and network services from a separate, overarching facility operator.
We are a customer of HostDime, and HostDime is a customer of the facility operator.
The Root Cause:
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After relentlessly pressing HostDime for answers, they have finally disclosed the truth behind this extended downtime. HostDime is currently engaged in a contractual dispute with the overarching data center facility.
Because of this dispute, the facility operator abruptly shut off all power and network access to the server cages. HostDime has informed us that they have tried to reach an agreement with the facility operator over the past 24 hours with no success.
HostDime's Statement on Data Integrity:
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HostDime has explicitly stated the following regarding your data:
"First and most critically, please rest assured that all your data is secure and that HostDime retains full access to it and the hardware it is hosted on."
HostDime's Recovery Plan:
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HostDime has outlined their next steps as follows:
"HostDime is now progressing forward with migrating services to a new infrastructure vendor within the UK. As this plan progresses, we expect to be able to provide an ETA and will send that out in a subsequent update. At this time, many factors with the previous vendor are still in effect and can obfuscate an accurate timeline but we remain committed to expediting a resolution. Once we have cleared these hurdles, an ETA for the move and restoration of services will be able to be provided."
Our Immediate Action Plan:
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We find this situation unacceptable. While we wait on HostDime to resolve their internal vendor issues, we are actively executing our own plan to bring your VPS back online.
We are working with new, stable data center providers in the London region to bring brand-new servers online. Our goal is to provision replacement VPS instances for you using your exact same IP addresses as quickly as possible.
Because the facility lock-out prevents us from accessing the original drives right now, these replacement VPS instances will be clean, empty installations (unless you have our Nightly Backup service, detailed below).
This will allow you to restore your own off-site backups and get your services back online immediately. If and when HostDime successfully extracts the original hardware, we will securely copy your historical data over to this new infrastructure.
ETA for Replacement London VPS:
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We are doing everything in our power to expedite the procurement and provisioning of this new London hardware. However, because it is the end of the week and enterprise hardware (RAM and SSDs) is currently facing global supply chain constraints, we cannot provide a strict ETA for when these exact replacement nodes will be ready.
We will send you a follow-up email the moment we have all the hardware secured and a solid ETA established.
Nightly Backup Restores:
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If you are subscribed to our Nightly Backup service, your data is safe off-site. By default, once the new London servers are provisioned, we will automatically restore your last available backup onto your new London VPS. You do not need to take any action for this to happen.
If you cannot wait for the London hardware and need to get back online today, we can immediately restore your backup to a new VPS in our Netherlands location. Please open a support ticket with us if you would prefer this immediate route. Please note: This new VPS will require a new IP address.
Alternative Solution:
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We currently have immediate capacity available in our Netherlands location. If you do not want to wait for the new London hardware to be provisioned, we can deploy a replacement VPS for you in the Netherlands right now.
- Please note: This new VPS will require a new IP address.
- If you would like to proceed with this immediate solution, please open a support ticket with us.
Account Credit Update: Two Months Free Service:
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In our initial communication, we promised one month of free service to compensate for this downtime. Given the extended severity of this vendor failure, we are increasing this to two full months of service credit. This will be automatically applied to your account.
UK outage
Wednesday, 18 March 2026, 12:02 - We're investigating the outage of some IP ranges in the UK. We'll update this posting as we have more details.
Wednesday, 18 March 2026, 12:26 - We've been informed the datacenter is aware and investigating. We'll update this posting as we have more details.
Wednesday, 18 March 2026, 13:56 - Update from the DC: "The issue is aimed to be resolved today but no clear ETA yet." - We'll update this posting as we have more details.
Wednesday, 18 March 2026, 14:49 - We'll update this posting as we have more details.
Wednesday, 18 March 2026, 14:50 - We've received the following update from the DC: "We still do not have any feedback from our UK vendor, and unfortunately, I do not yet have an ETA for resolution, but this ticket will remain open in the queue, and we will update you with more details ASAP." - We'll update this posting as we have more details.
Thursday, 19 March 2026, 02:21 - We are still pushing the datacenter to provide us an update.
Thursday, 19 March 2026, 08:13 - We are still pushing the datacenter to provide us realistic timelines for resolution. Please note that we're receiving generic responses from the datacenter ourselves, and are exploring alternative avenues to get our customers back online.
Thursday, 19 March 2026, 08:28 - Update back from the DC: "Our team has provided our vendor all the necessary information to get a resolution and I am hoping that they can work on getting that processed and having services pingable ASAP." - We'll update this posting as we have more details.
Thursday, 19 March 2026, 10:45 - No updates at this time. We'll update this posting as we have more details.
Thursday, 19 March 2026, 10:57 - Update back from the DC: "All pertinent information has been provided to the vendor and we have been awaiting action from their end to remedy the situation. This event is not something we are taking lightly and I assure you our team is doing what can be done to expedite a resolution." - We'll update this posting as we have more details.
Thursday, 19 March 2026, 13:57 - Unfortunately, no updates from the datacenter, yet.
Thursday, 19 March 2026, 15:39 - We've received confirmation that this is indeed an upstream provider issue, and that it's impacting all clients hosted at this location, not just us. We've been assured that they are working tirelessly to resolve. We'll update this posting as we have more details. Thursday, 19 March 2026, 18:31 - We haven't received further updates from the UK DC, and given that it's approaching midnight, we wouldn't expect further updates until tomorrow at the earliest. We'll continue to update this posting as we have more details. Thursday, 19 March 2026, 19:18 - We've been contacted by the DC's executive team with the situation and go forward plan. We're adapting our own go forward plan for the situation. We'll update this posting and all on hold tickets with the plan as soon as it's set. This will not be immediate, but rest assured there's light at the end of the tunnel now.ukvz7highram3 outage
Wednesday, 25 February 2026, 11:58 - we're aware of an outage with node ukvz7highram3 and are investigating. If your VPS is on node ukvz7highram3, it is affected by this outage. If your VPS is not on ukvz7highram3, it is not affected by this outage.
Wednesday, 25 February 2026, 14:49 - we've been unable to get the server working and are looking at replacement options for the server. We'll update this posting as we have more information.
Wednesday, 25 February 2026, 18:58 - this continues on. As we have not been provided an ETA for resolution by the datacenter, please engage your business continuity planning for now.
Wednesday, 26 February 2026, 05:27 - we have ordered a replacement server and having a courier to deliver it to the DC to replace the failed server.
Wednesday, 26 February 2026, 07:37 - we had our courier to deliver the server to the datacenter. we are awaiting the datacenter staff to swap the SSDs into the new server.
Wednesday, 26 February 2026, 09:37 - the new server is finally back online with all the data in tact. we will however, migrate the VPS's off this server to other nodes to avoid any potential stability problems due to old firmwares on the server.
nlvz7highram1 and nlvz7highram2 physical move
Brazilian connectivity
nlvz7highram1 is down
Network maintenance planned on 02-01-2026 For Netherlands.
Following several network instabilities observed at this location over the past week, we have identified the network switch as the root cause and will proceed with an immediate replacement.
The expected service interruption during the switch replacement is approximately 15 minutes.
Maintenance window: 02-01-2026 at 08:00 CET.
We apologize for any inconvenience this maintenance may cause and appreciate your understanding while we complete this necessary work to improve service stability.
Update: Scheduled Maintenance was finished successfully without complications.
Ongoing network problems in Dallas
Network connectivity problems in Dallas
Los Angeles Network Migration
Los Angeles Networking
dalvz7highram4 is down
Los Angeles location outage
New Jersey DC Migration
Los Angeles Outage
dalpremium13 outage
LA Outage
Thursday, 23 January 2025, 05:30 - We're aware of the LA outage and are attempting to contact our datacenter partner there for ETA on resolution.
Thursday, 23 January 2025, 06:15 - Everything is back online. We've asked them for the reason.
Thursday, 23 January 2025, 07:20 - It's gone down again. We've asked them for the reason, although we didn't get a response previously either.
Thursday, 23 January 2025, 09:09 - We have not been provided an update from the datacenter. We will post more info here as we have it.
Thursday, 23 January 2025, 09:11 - We have been provided the following update:
Urgent Update: Service Disruption in LAX Facilities Due to Cogent Network Issue
Thursday, January 23rd, 2025
There is currently an ongoing connectivity issues impacting our LAX facilities, which we’ve traced to a critical network disruption involving Cogent Communications.
Please accept our sincere apologies for the inconvenience this has caused.
Current Status:
- Our engineering team is working closely with Cogent Communication to resolve the disruption affecting both of our Los Angeles peering points. We’ve escalated the issue to Cogent’s senior technical team and are collaborating closely with their engineers to expedite a resolution. At this time, Cogent has confirmed the root cause and is prioritizing repairs.
Next Steps:
- We will provide a detailed update as soon as possible.
We deeply regret any inconvenience this may have caused and appreciate your patience.
Thursday, 23 January 2025, 11:00 - Everything is back online. We've asked them for the reason, again.