Service Status

Resolved

dalvz7highram41 power supply issue

09/29/2023 12:33 - we're noting an issue with node dalvz7highram41 and have pinpointed it to the power supply units. We are replacing these now and will update this posting when complete. 

09/29/2023 12:52 - this has been fixed and the server is back online

Resolved

Hardware problem causing downtime in dalwin22

A hardware addon card is causing downtime in dalwin22 at the moment.

We are working with the DC technicians to replace the card and bring the server back online as soon as possible.

Update 13:27: The bad card has been replaced and the server is back online.

Resolved

VPS migrations for some nodes is on-going

We are currently migrating the VPS's of the following servers to new servers:

dalvz7highram43
dalvz7highram45
dalvz7highram46
dalvz7highram48

If you have a VPS on these nodes, it will experience a few minutes of downtime as mentioned in the email that has been sent to you.

We will update this notice when everything is migrated.

Update 05:53 AM: All migrations have been completed.

Resolved

Emergency migration from dalvz7highram18

Due to a storage system backplane problem, we are migrating the VPS's off dalvz7highram18 as the problem is not resolvable while the physical server is online.

By performing this migration, we are ensuring a future unexpected downtime and/or data loss for your VPS.

You will experience a brief downtime while the migration is happening.

We apologize for the inconvenience.

Update: All the migrations have been completed.

Resolved

Moving off of uklegvz7highram4

Due to hardware problems occured in uklegvz7highram4 yesterday, we are migrating all the VPS's off of this node to a new node as a precaution.

You will notice a few minutes of downtime while your VPS turns off on the old node and powers on on the new one. There shouldn't be more than 15 minutes of downtime during this.

Let us know if you experience a longer downtime.

Resolved

Los Angeles Network problems

There are on-going network problems in Los Angeles. We are working on it.

Update 05:10: This has been resolved. The RFO from the datacenter: "There is a forwarding-issue with our Core. We have rebooted it to quickly fix this issue."

Resolved

UK Connectivity issues

Sunday, 02 April 2023, 11:59 - We're having connectivity issues in the UK. We're in touch with our DC & Upstream and are working to get this resolved. We'll keep you updated.

Sunday, 02 April 2023, 14:57 - The datacenter states that this issue has been resolved. Please open a new ticket if you're still noting a connectivity issue. Thank you. 

Sunday, 02 April 2023, 16:52 - we've noted this has occured again. We have notified the datacenter. 

Resolved

LA outage

Sunday, 26 March 2023, 12:12 - We're investigating a Los Angeles outage and will post more information here as we have it.
Sunday, 26 March 2023, 12:56 - Services are now operational. We'll post an RFO as soon as we hear from the DC.

Resolved

dalvz7higiram24 outage

Thursday, 16 March 2023, 09:10 - An emergency node reboot has been initiated on our end due to a kernel update. 
Thursday, 16 March 2023, 09:33 - The node has been rebooted. All VMs are up and running already.

Resolved

Power and network problems in London Location

We are aware of the power and network problems that have been going on in London location.

We are in touch with the DC to get these resolved ASAP.

Update: The problems have been resolved and we are awaiting RFO from the DC.

Resolved

dalvz7higiram23 outage

Wednesday, 08 February 2023, 08:59 - We're investigating an outage with dalvz7highram23. We'll post more information as soon as it is available.
Wednesday, 08 February 2023, 09:30 - Kernel panic has caused a node reboot. The server has been booted back and all VMs are up and running already

Resolved

Hardware problem with dalvz7highram50

We have detected a hardware problem on node dalvz7highram50 that is not being able to solved. Therefore, we are migrating the VPS's on it to another node.

You will experience a downtime around 10-15 minutes during the process.

We will update this announcement once the migration process completed.

Update 05:28 AM: All VPS's have been migrated.

Resolved

LA connectivity issues

Tuesday, 13 December 2022, 10:26: We're investigating Los Angeles connectivity issues now and will post more information here as we have it.

Resolved

ukvz7highram4 - Emergency preventative migration

Due to hardware problems occuring in our UK node, ukvz7highram4, we are migrating all the VPS's off of it.

You should experience a few minutes of downtime during the migration.

Your data and IP will be kept.

We will update this announcement once this is finished.

Update: All the VPS's have been migrated.

Resolved

23.92.65.0/24 routing issues

We're investigating issues with routing for IP range 23.92.65.0/24. If your IP is within this range and inaccessible, we're working on it. We'll update this announcement as we have more info.

This has been fixed.

Resolved

UK datacenter move underway

Friday, 17 June 2022, 15:00 - the UK datacenter move is underway, and affects UK VPS on host nodes starting with "ukvz". If your VPS is on a host node starting with "uklegvz" or anything else, it is not affected by this action.

A reminder of the timeframe provided by the datacenter:

START: Friday, June 17, 2022, @ 21:00 (9 PM BST)
FINISH: Saturday, June 18, 2022, @ 07:00 (7 AM BST)

Like many things in life this time range is not absolutely guaranteed. We notified you of this move previously with the expectation that you'll take action to set up any business continuity requirements you had during this range.

We appreciate you refraining from opening tickets to notify us that your VPS on a host node starting with "ukvz" is down in this time range, or to ask if there's "any update". Rest assured that we will post more info to this announcement as we have it. 

We understand that datacenter moves are disruptive, however the hosting company will be able to provide more stable service. We thank you for your patience and understanding.


UPDATE: The move has been completed. Everything is up and running normally. 

Resolved

UK connectivity issues

There is a connectivity problem affecting some nodes in the United Kingdom. The datacenter staff has been notified and they have acknowledged the problem and are actively investigating it.

4 nodes are affected by this incident: ukvz7highram2, ukvzhighram3, ukvz7highram4, ukvz7highram5

More updates to come as we know more.

Update 20:51 CST: The servers are back online.

Reason for Outage: A PDU in the rack has failed and has been replaced by the datacenter staff. Our servers are connected to redundant power, so the PDU failure did not affect our servers physically. However, unfortunately the top of the rack switch which is supplied and managed by the datacenter was only connected to single side of power. This caused the switch to power off. Once the PDU has been replaced, the switch came back online, making the network of the affected nodes to go back up.

Resolved

dalwin51 problems

The server dalwin51 is having hardware problems at the moment and we are working on resolving these. We apologize for the inconvenience.

This has been resolved.

Resolved

Partial network outage in Dallas

There is a partial network outage in Dallas and our team is currently working on it to resolve it ASAP.

This has been resolved.

Resolved

Problems with nj1vz7highram2 node

04/02/2022 15:33: We are facing connection problems with nj1vz7highram2 node in New Jersey. Our techs are investigating the problem.

04/02/2022 16:28: We have identified the cause of this to be a network attack and it has now been mitigated. The network is back to normal now.