Service Status

Resolved

UK (Maidenhead) connectivity issues

Thursday, 25 March 2021, 16:30 - We've received reports of heightened packet loss / loss of connectivity from customers in our UK (Maidenhead) location. The DC has been notified and is currently working on it. An ETA is not available, but we hope to restore connectivity ASAP.
Thursday, 25 March 2021, 18:41 - The DC has notified us that they've got this under control now, it was due to a large scale DDoS attack on their infra.

Resolved

Problem with network in Dallas

Friday, 29 January 2021, 10:31  - we're investigating Dallas connectivity issues now. We will post more info here as we have it. 

Friday, 29 January 2021, 10:37 - this appears to be back, we've reached out to the datacenter for more info and to confirm stability. 

Resolved

Degraded performance on dalvz7highram5

06 January 2021, 02:59 - We're investigating a potential issue with the node dalvz7highram5. We're closely monitoring the node for the past 2 hours and will update this announcement if we have any news. Performance is degraded, however the VMs should be accessible. Please excuse us for the inconvenience this may have caused.

06 January 2021, 05:03 - Node has been shutdown for hardware replacement. We're working to bring it back online ASAP.

06 January 2021, 07:32 - Work on this host node is still underway. The ETA remains ASAP. 

06 January 2021, 07:34 - The node is back online. VPS's are booting up.

Resolved

Emergency reboot for dalvz7highram11

Due to unstability issues, we are proceeding with an emergency reboot of the node dalvz7highram11.

Update 21:07: The node is back online. The VPS's are booting up.

Resolved

LA connectivity issues affecting some services

Sunday, 27 September 2020, 02:44 - We're aware of connectivity issues in our LA location, which affects a small part of our deployment there. We're investigating now. Further updates to follow.Sunday, 27 September 2020, 04:24 - All connectivity is completely restored.

Resolved

dalvz7highram1

Friday, 21 August 2020, 12:17 - we're investigating an outage of our dalvz7highram1 node now. 

Friday, 21 August 2020, 12:23 - server is back online now. 

Resolved

dalvz7highram5

Wednesday, 10 June 2020, 04:36 - We're investigating an issue with dalvz7highram5 now. We'll keep you updated as more information becomes available.
Wednesday, 10 June 2020, 04:47 - A bug in a kernel module crashed the kernel and the node rebooted. The node is back online and all VMs are online. 

Resolved

Connectivity issues affecting New Jersey DC

Wednesday, 03 June 2020, 05:58 - We've been alerted to reachability issues affecting our New Jersey datacenter. We're currently looking into this. Further updates as the situation unfolds will be posted here. Thank you for your patience, we apologize sincerely for the interruption.

Wednesday, 03 June 2020, 08:06 - The issue has been resolved.

Resolved

uklegvz7highram1, uklegvz7highram2, uklegvz7highram5 are currently down

Saturday, 23 May 2020, 00:43 - We're aware and are currently investigating an outage on uklegvz7highram1, uklegvz7highram2 and uklegvz7highram5.

Saturday, 23 May 2020, 01:01 - The servers are powered on and working fine. The issue seems to be network related. We have contacted the datacenter regarding this.

Saturday, 23 May 2020, 01:08 - The servers are back online. The DC has told us that there was a small networking issue on this zone of the DC and it's been resolved.

Resolved

seavz7highram1 Kernel Panic Issues

Friday, 22 May 2020, 21:53 - We're investigating an outage with seavz7highram1, we'll update the announcement as soon as new information is available.

Friday, 22 May 2020, 22:01 - The node has crashed due to kernel panic and has been rebooted. The VMs should be up and running already. If you're experiencing any issues as a result of this incident, please do not hesitate to contact our support team via ticket.

Friday, 22 May 2020, 23:03 - To avoid further downtime due to kernel panic issues of this node, we are migrating all the VMs to a new node. We are using a special method to do the migrations so your VM gets offline only a few seconds during the migration.

Friday, 22 May 2020, 01:13 - All the VMs have been successfully migrated to the new node.

Resolved

dalstorage4 connectivity

Friday, 08 May 2020, 01:53 - we're investigating a network outage of our dalstorage4 server.

Friday, 08 May 2020, 02:00 The connectivity issue has been resolved, we're waiting for an RFO by the DC.

Resolved

Hardware issues on dalvz7highram32

We are having kernel panics due to hardware issues on dalvz7highram32. We are currently migrating the VPS's off this server.

Update 2020-04-27 01:27 AM: All the VPS's have been migrated off dalvz7highram32. Most of them were migrated live with a few seconds of downtime. A few of them were migrated with regular offline method with only a few minutes of downtime.

Resolved

Emergency reboot of ukpure8 and ukpure9

We are rebooting ukpure8 and ukpure9 to resolve an unstability issue.

Resolved

dalstorage4 issue

Friday, 24 April 2020, 15:59 - we're investigating a network outage of our dalstorage4 server. 
Friday, 24 April 2020, 16:12 - The connectivity issue has been resolved, we're waiting for an RFO by the DC. 

Resolved

dalvz7highram11 has crashed.

dalvz7highram11 has crashed. We are currently resolving the problem.

Update 2020-04-23 22:51: The server is back up. The crash reason seems to be a kernel bug. The new kernel is loaded on the reboot. We are monitoring.

Update 2020-04-25 00:46: The server has crashed again. We are working on it.

Update 2020-04-25 00:56: VPS's are back up and we have submitted a bug report to Virtuozzo team.

Resolved

Emergency reboot of ukpure11

We are arebooting ukpure11 due to an emergency configuration problem.

Resolved

Packet loss in our UK location

Monday, 20 April 2020, 17:46 - We've been made aware of packet loss (that's originating upstream from us) in the UK location. Please refrain from attempting to take intrusive management action(s) (such as reinstalling systems) at this time until the situation returns to normal.

Resolved

ukvz7highram2 down

Tuesday, 03 March 2020, 22:45 - Our monitoring has alerted us that this node is down. Our team has alerted the datacenter and is awaiting updates.

Wednesday, 04 March 2020, 01:30 - Service has now been restored. We await RFO from the DC.

Resolved

Connectivity issues affecting Seattle DC

Tuesday, 03 March 2020, 23:38 - We've been alerted to reachability issues affecting our Seattle datacenter. We're currently looking into this. Further updates as the sitaution unfolds will be posted here. Thank you for your patience, we apologize sincerely for the interruption.
Tuesday, 03 March 2020, 23:56 - The datacenter was facing big DDoS attacks and they have handled them and the connectivity has returned to normal.

Resolved

Seattle reachability issues

Thursday, 20 February 2020, 19:05 - we've been alerted to reachability issues affecting our Seattle datacenter. We're currently looking into this. Further updates as the sitaution unfolds will be posted here. Thank you for your patience, we apologize sincerely for the interruption.

Thursday, 20 February 2020, 19:52 - Services restored. RFO pending.