Service Status

Resolved

LA connectivity issues

Monday, 24 January 2022, 17:18 - we're investigating Los Angeles connectivity issues now and will post more information here as we have it. 

Monday, 24 January 2022, 18:18 - we continue to be investigating this situation. We have reached out to the Los Angeles datacenter for more information. We will post more information here as we have it.

Monday, 24 January 2022, 18:49 - Los Angeles is coming back online. We are awaiting confirmation of stability from the datacenter. 

Monday, 24 January 2022, 18:53 - Everything is back online in Los Angeles. We'll leave the nodes in maintenance mode for a bit longer to ensure stability. Your VPS is running; if you've done something like shut it down from inside itself, let us know and we can manually start it for you while the nodes are in maintenance mode. 

Resolved

Airtel, BSNL, Tata in India connectivity problem

We are having connectivity issues when the end user is connecting to our network using Airtel, BSNL, Tata India.

We have contacted them and waiting for a reply.

Your VPS's are all up and working when connected from all other network providers.

Unfortunately, there is nothing we can do to resolve the issue as it's not caused by us. Many other hosting providers are having the exact same issue.

This problem should be resolved by Airtel, BSNL, Tata service providers.

We are monitoring the things on our side and we will update you once we know more.

Resolved

Paddle payment problems

One of our payment processors, Paddle is having technical difficulties for the past few hours. This is causing payments not getting completed or payment screen is not opening.

They have notified us that they are working on resolving the issue.

If your payment is urgent, please use other methods.

Resolved

Maintenance for lavz7highram3

We are performing an emergency maintenance for lavz7highram3 due to software stability issues.

All VPS's are getting restarted due to this.

Update: 01:36 AM CST: All VPS's are back online.

Resolved

ukstorage1 connectivity issues

Thursday, 30 September 2021, 12:17 - We are investigating ukstorage1 connectivity issues and will post more information here as we have it. 

Thursday, 30 September 2021, 12:49 - The server has a hardware problem. We were able to bring it back online but we need to schedule a downtime to replace the faulty memory module.

Friday, 01 October 2021, 03:42 - The server has become unstable again and we have asked the datacenter to replace the faulty memory module. We will boot it back up once this is done.

Friday, 01 October 2021, 08:31 - RAM has been replaced, and server is back online. If you're noting any issues with your VPS, please don't hesitate to reach out. Thank you. 

Resolved

Los Angeles - 104.237.11.x connectivity

Tuesday, 10 August 2021, 16:02 - we're investigating connectivity issues with 104.237.11.x in Los Angeles. A ticket has been opened with the datacenter. We will post more information here as we have it. If your IP starts with 104.237.11 and your VPS is currently inaccessible, it's due to this situation.
Tuesday, 10 August 2021, 16:14 - connectivity has been restored, we're still waiting for an official reason for outage. 

Resolved

Los Angeles 63.142.243.xxx connectivity

Tuesday, 10 August 2021, 08:50 - we're investigating an issue with connectivity to the 63.142.243.xxx range in our Los Angeles hosting. We'll post updates here as we have them. 

Tuesday, 10 August 2021, 09:04 - looks like an issue with the datacenter. We have opened a ticket with them. We'll post updates here as we have them. 

Resolved

Emergency maintenance for uklegvz7highram5

We are shutting uklegvz7highram5 down to replace a faulty memory stick which is causing instability issues. The DC techs will replace it and put the server back on as soon as possible.

Update 10:45: This has been completed.

Resolved

Network issues in Dallas

Thursday, 27 May 2021, 21:40 We are currently experiencing problems with routing in our Dallas Network. Our engineers are working on it.
Thursday, 27 May 2021, 22:37 Service should now be restored to the affected ISPs/carriers. We're still waiting for a final confirmation from the vendor and an RFO.

Resolved

lavz7highram2 connectivity issues

Wednesday, 14 April 2021, 13:55 - we're investigating connectivity issues with our lavz7highram2 node now. We'll update this announcement as we have more info. 

Wednesday, 14 April 2021, 14:35 - this has been resolved and all VMs are back online. 

Resolved

nj1vz7highram1 connectivity issues

Tuesday, 06 April 2021, 09:52 - we're investigating connectivity issues with our nj1vz7highram1 server now. We will update this announcement as we have more information. 

 

Tuesday, 06 April 2021, 10:07 - server appears to be back, awaiting confirmation of stability from the datacenter.  

Resolved

Connectivity issues affecting Netherlands DC

Tuesday, 06 April 2021, 03:08 - We've been alerted of connectivity issues within our Netherlands location and we're currently working it. An ETA is not available, but we hope to restore connectivity ASAP.

Tuesday, 06 April 2021, 03:42 - The connectivity has been restored. Please excuse us for the inconvenience caused.

Tuesday, 06 April 2021, 03:48 - All containers have been rebooted to restore the connectivity.

Resolved

dalvz7highram5 responsiveness issues

Tuesday, 30 March 2021, 15:16 - We are investigating issues with dalvz7highram5 now. We will update this announcement as we have more information. 

Tuesday, 30 March 2021, 15:28 - We have identified that there is a bad RAM stick which is causing the server to become unresponsive. We have notified our datacenter staff to locate the spare RAM stick to replace the bad one.

Tuesday, 30 March 2021, 15:37 - We initiated a graceful shut down to avoid data corruption. The server is going down now for RAM stick replacement. 

Tuesday, 30 March 2021, 15:59 - The server has finally powered off. The datacenter staff is replacing the faulty RAM stick now.

Tuesday, 30 March 2021, 16:13 - The DC has replaced the faulty memory stick. The server is powering on now.

Tuesday, 30 March 2021, 16:14 - Unfortunately, the server sees only some of the RAM now. We believe the issue is with the motherboard. We are having the DC to move the SSDs of this server to a new server.

Tuesday, 30 March 2021, 16:36 - The server is back online on the new hardware. The VPS's are booting up. You should have access to your VPS in the next few minutes.

Resolved

UK (Maidenhead) connectivity issues

Thursday, 25 March 2021, 16:30 - We've received reports of heightened packet loss / loss of connectivity from customers in our UK (Maidenhead) location. The DC has been notified and is currently working on it. An ETA is not available, but we hope to restore connectivity ASAP.
Thursday, 25 March 2021, 18:41 - The DC has notified us that they've got this under control now, it was due to a large scale DDoS attack on their infra.

Resolved

Problem with network in Dallas

Friday, 29 January 2021, 10:31  - we're investigating Dallas connectivity issues now. We will post more info here as we have it. 

Friday, 29 January 2021, 10:37 - this appears to be back, we've reached out to the datacenter for more info and to confirm stability. 

Resolved

Degraded performance on dalvz7highram5

06 January 2021, 02:59 - We're investigating a potential issue with the node dalvz7highram5. We're closely monitoring the node for the past 2 hours and will update this announcement if we have any news. Performance is degraded, however the VMs should be accessible. Please excuse us for the inconvenience this may have caused.

06 January 2021, 05:03 - Node has been shutdown for hardware replacement. We're working to bring it back online ASAP.

06 January 2021, 07:32 - Work on this host node is still underway. The ETA remains ASAP. 

06 January 2021, 07:34 - The node is back online. VPS's are booting up.

Resolved

Emergency reboot for dalvz7highram11

Due to unstability issues, we are proceeding with an emergency reboot of the node dalvz7highram11.

Update 21:07: The node is back online. The VPS's are booting up.

Resolved

LA connectivity issues affecting some services

Sunday, 27 September 2020, 02:44 - We're aware of connectivity issues in our LA location, which affects a small part of our deployment there. We're investigating now. Further updates to follow.Sunday, 27 September 2020, 04:24 - All connectivity is completely restored.

Resolved

dalvz7highram1

Friday, 21 August 2020, 12:17 - we're investigating an outage of our dalvz7highram1 node now. 

Friday, 21 August 2020, 12:23 - server is back online now. 

Resolved

dalvz7highram5

Wednesday, 10 June 2020, 04:36 - We're investigating an issue with dalvz7highram5 now. We'll keep you updated as more information becomes available.
Wednesday, 10 June 2020, 04:47 - A bug in a kernel module crashed the kernel and the node rebooted. The node is back online and all VMs are online.