Service Status

Resolved

lapure1 does not come back online

lapure1 is not coming back online. We are working on it. Your patience is appreciated.

Update: This node is back online.

Resolved

Emergency Node Reboots Due to Critical OpenVZ Vulnerability

We are writing to inform you that we are going to reboot all our nodes in the following 15 minutes.

This is due to a critical OpenVZ vulnerability which is being discussed here: http://www.webhostingtalk.com/showthread.php?p=9155713

Please prepare for downtime.

Resolved

dalstorage1 is down

dalstorage1 is facing network issues. We believe the DC's router is died. We are in contact with them.

Update 08:08 AM: All services are restored.

Resolved

node3 is down

node3 (Los Angeles) has just gone to kernel panic. We are investigating and restarting soon.

Update 18:11: Node has been restarted. The reason for kernel panic looks like a NIC driver bug. The VPSes are starting at the moment. This will take a few. Alternatively, you can start them on your client area.

Update 18:42: All VPSes are online.

Resolved

Urgent Network Maintenance in Dallas

Our datacenter has notified us that there will be an urgent network maintenance today (06/19/2014) at 10 PM CST. They except a downtime of around 10 minutes.

This will affect all the High Memory plans in Dallas, TX location.

We will update this announcement once the maintenance is done.

We are sorry for the inconvenience this may cause.

Update: 10:20 PM: Network is back online.

Resolved

Los Angeles Network Issues

There are routing issues within Asia to Los Angeles and affecting the connectivity. Note that, this is not something within our power. It's a carrier degree outage. We have notified the datacenter and asked them to update routes. However, we are not sure if they are going to do that for us.

You can see that your server is not actually offline by pinging its IP here: http://cloudmonitor.ca.com/en/ping.php

Update 08:29 AM: Reply from the DC: "There appears that there was an issue with Coresite which has been resolved. I apologize for the inconvenience."

Resolved

LA node3 outage

We are seeing an outage of our node3 server in LA. We have opened a ticket with the datacenter.

Resolved

ukpure1 NIC replacement

We are taking the node down for a NIC (network) card replacement. It should be online in the following 15 mins.

Update 23:12: All VPS are up and running.

Resolved

dalstorage1 kernel panic

dalstorage1 kernel panic'd. We have issued a reboot and waiting for it to boot.

Update 15:14: It's online now, containers are booting.

Resolved

node3 reboot

As of 06/06/2014 10:31 CDT, we are rebooting node3. You will experience a loss of connectivity until this server returns.

Resolved

lastorage1 and lapure1 are down

lastorage1 and lapure1 are down because of a network issue. We have contacted the datacenter and are waiting for a reply.

Update 11:46 AM: It seems on of the core routers failed with our datacenter and it's being replaced now.

Update 13:40 AM: Services are restored.

Resolved

ukpure1 has hardware problems

There seems to be an issue with ukpure1 node. We believe it's a hardware problem. We are investigating.

Update 23:37: We believe we have fixed the issue and node seems to be stable at the moment.

Update May 27th 19:16: Issues came back. We are experiencing hardware problems at the moment.

Update 21:09: Issues are fixed.

Resolved

ukpure1 network issues

ukpure1 is currently inaccessible due to network issues.

Edit: 3:40AM GMT+0 5/26/2014 resolved.

Resolved

node2ssd is having issues

node2ssd is having a downtime. We are investigating.

Edit: 14:15 - Fixed.

Resolved

node3 issues

We are aware that node3 in Los Angeles is down at the moment. We are working on it.

Resolved

node3 in Los Angeles network issues

We are aware of network issues for node3 in Los Angeles. We are working to correct the situation.

Resolved

Dallas Outage

We are aware of the Dallas network issues. We are working on it. Please be patient.

Resolved

Rebooting a node in Dallas

We are currently rebooting a node in Dallas. Please hold.