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Check our service status and past incidents

Overall Service Status



All services are operating normally at this time.

Last Incident

Status: Resolved - Posted at: 7th June 2024 - 04:47

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Past Incidents


Dalhighram16 - connectivity issues

Posted at: 26th June 2019 - 02:37

Wednesday, 26 June 2019, 02:37 - We are experiencing connectivity issues and are currently investigating the problem on dalhighram16. Updates to follow.
Wednesday, 26 June 2019, 02:53 - We have identified the problem and applied a fix. Connectivity is restored in full.

Network Downtime in Dallas

Posted at: 21st June 2019 - 15:19

Friday, 21 June 2019, 15:19 - We're aware of Dallas connectivity issues and are investigating now. 

Friday, 21 June 2019, 15:41 - This is a networking issue. Our engineers is working on it at the moment.

Friday, 21 June 2019, 15:50 - All the data is safe. We are working on getting our spare router up and working.

Friday, 21 June 2019, 15:59 - Our network is back online. Our engineers is doing their checks before confirming this is stable now.


We have experienced a BGP flap on Thursday, 20 June 2019, 08:59 and our engineers have investigated the situation and found out that our main router has rebooted itself for an unknown reason.

We have been monitoring our router since and we haven't seen any irregularities until Friday, 21 June 2019, 15:19.

On Friday, 21 June 2019, 15:19, our router became inaccessable again.

We have dispatched datacenter engineers to physically connect to the router and unfortunately they weren't able to.

We have then immediately attempted to put our spare core router online to replace the faulty one.

Finally on Friday, 21 June 2019, 15:59, the spare router was in place and up and running and our BGP session was reestablished.

For this not to happen again in the future, we are moving forward with our our core redundancy setup plans to have full network redundancy in advance of our scheduled date to complete this.

We sincerely apologize for the inconvenience this situation has caused you and we appreciate your understanding very much.


Connectivity issues in Dallas Location

Posted at: 20th June 2019 - 08:59

 Thursday, 20 June 2019, 08:59 - we're aware of Dallas connectivity issues and are investigating now. 

Thursday, 20 June 2019, 09:09 - issue resolved and everything back online. Please do open a ticket if you're still seeing connectivity issues. Thank you. 

Varied Dallas network connectivity issues

Posted at: 31st May 2019 - 07:56

Friday, 31 May 2019, 07:45 - Some customers are reporting connectivity issues to our Dallas location. If this is affecting you, please run a traceroute from yourself to one of your Dallas services and provide it in a ticket. Thank you.

Friday, 31 May 2019, 08:11 - Issue is solved, waiting for confirmation of stability from datacenter.

Friday, 31 May 2019, 09:40 - Issue confirmed solved, RCA from datacenter: We received this from One of the routers in Ashburn unexpectedly reloaded, resulting in some routing irregularities while paths converged.

dalpremium12 emergency reboot

Posted at: 5th May 2019 - 08:09

We are rebooting dalpremium12 node to fix unstability issues. It should come back up in the next 5 minutes.

Update 08:14. All VPS's are booted back up.

Dallas packet loss

Posted at: 20th April 2019 - 08:39

Saturday, 20 April 2019, 08:39 - we're aware of the packet loss in Dallas and are investigating now. 

 Saturday, 20 April 2019, 09:23 - issue has been resolved and network should be stable now. Please do ticket in if you're still seeing packet loss. 

ukhighram3 is offline

Posted at: 24th March 2019 - 17:49

Sunday, 24 March 2019, 17:49 - We're aware that this server is currently offline. We've reached out to the datacenter and are currently assessing the situation. Further updates will be tagged to this announcement as they become available. Thank you for your patience.
Sunday, 24 March 2019, 21:50 - The node is back online, we're awaiting an RFO from the DC. Your VMs should now all be coming back online.

Connectivity issues impacting some Dallas Storage VPS services

Posted at: 12th March 2019 - 01:04

Tuesday, 12 March 2019, 01:04 - We are aware on the connectivity issues affecting some of our Storage VPS Dallas customers. This is related to  an emergency maintenance of our upstream provider. Pending further updates.

Tuesday, 12 March 2019, 04:01- Connectivity issues are resolved.

Dallas Network downtime

Posted at: 16th February 2019 - 14:11

Saturday, 16 February 2019, 14:11 - we are aware of the Dallas connectivity issues and are investigating now. 

Saturday, 16 February 2019, 14:19 - connectivity is back, awaiting confirmation from the datacenter for stability. 

UK location emergency PDU maintenance

Posted at: 6th February 2019 - 13:26

Due to a potential PDU issue in our UK cabinet, our DC is going to perform a PDU swap. During this time ukhighram1, ukhighram2, ukhighram3 and ukhighram4 is going to be offline for a period.

The maintenance is going to take place at Thursday February 7th, 2019 @ 5:00PM CST.

The maintenance window is for a few hours but we are expecting that the VPS's are going to come online within 30-40 minutes.

This maintenance is to fix the problem the DC had with their power distribution last week. They have assured us that after this maintenance, they are not expecting any downtimes in the future.

We are sorry for the inconvenience caused due to this.

Update Thursday February 7th, 2019 @ 5:00PM CST: We have shut down all the VPS's which are going to be affected by the power maintenance.

Update Thursday February 7th, 2019 @ 5:21PM CST: The DC has let us know that the maintenance has been started.

Connectivity issues affecting UK

Posted at: 1st February 2019 - 20:18

Friday, 01 February 2019, 20:04: We've detected connectivity issues affecting our UK nodes, we're currently investigating. Will keep you posted.
Friday, 01 February 2019, 23:46: Services seem to be back online. We'll continue observing the situation and monitoring the nodes.

lastorage1 connectivity issues

Posted at: 14th January 2019 - 09:27

Monday, 14 January 2019, 09:24 - we are investigating an issue with our lastorage1 host node. We will update this announcement as we have more information. 


Monday, 14 January 2019, 10:22 - This issue is now resolved, root cause was a PDU issue which has been replaced. 


dalhighcpu2 emergency reboot

Posted at: 13th January 2019 - 20:18

Sunday, 13 January 2019, 20:17 - We discovered that this node had kernel panicked, subsequently, an emergency reboot had to be issued. VMs are now booting and should become available over the next 10 minutes. A root-cause analysis will be performed once stability resumes.

Dallas Network problem

Posted at: 10th January 2019 - 14:33

Thursday, 10 January 2019, 14:33 - we're investigating a Dallas connectivity issue now. We will update this announcement as we have more information. 

Thursday, 10 January 2019, 14:42 - looking like a power issue affecting specific servers. Investigation continues, will update this announcement as we have more information. 

Thursday, 10 January 2019, 14:48 - servers should be back online. We're still investigating to ensure they stay online. 


dalpremium8 Emergency Reboot

Posted at: 8th January 2019 - 02:33

Due to an unstability issue with dalpremium8, we have to do an emergency reboot.

All VPS's should come back online in less than 5 minutes.

Update: 01/08/2019 02:38: All VPS's are back online.

Intermittent connectivity affecting some Dallas nodes

Posted at: 21st December 2018 - 02:07

Friday, 21 December 2018, 02:07 - We're aware of the issue, and are attempting to follow up with our connectivity provider. Further updates will be posted to this issue as we receive them.

Friday, 21 December 2018, 07:12 - Connectivity should be restored now. Please let us know if you're still seeing accessibility issues and we will engage. Thank you. 


Dallas Network Issue

Posted at: 28th November 2018 - 03:29

Wednesday, 28 November 2018, 03:31 - We're aware of the issue in Dallas, and are attempting to follow up with our connectivity provider. Further updates will be posted to this issue as we receive them.
Wednesday, 28 November 2018, 04:21 - Everything should be operating normally already, please get in touch with us in case you're not able to access your service.

Network wide port blocks

Posted at: 6th October 2018 - 14:02

Due to recent reflection exploits involving ports 111 (portmap/NFS), 161 (snmpd), and 389 (ldap), we've implemented a network-wide filter at our network edge to avoid your services running on these ports from being exploited and used to attack other computers on the internet.

We understand that this may be disruptive to your usage, and we can provide guidance on how to adjust these services to use different ports so that you may continue to enjoy uninterrupted connectivity.

These services are not installed on our VPS by default, so if you do not recognize any of the above services or ports, you're likely not affected by this action and this message is informational only.


New Jersey Maintenance

Posted at: 4th October 2018 - 15:58

Thursday, 04 October 2018, 15:58 - We've just been briefed that our provider in New Jersey has scheduled a 30 minute maintenance window that may have service impacts for our clients on the nj1 node. See notice below:

Event Type: Network Upgrade
Start Time: 10/9/2018 12AM EST
End Time: 10/9/2018 12:30AM EST
Location(s): Piscataway, NJ
Device(s): c8-10-b4-1.pnj1
Client Affecting: Yes

Event Summary: Important maintenance will be performed on one or more devices that may affect network connectivity to your services.



Intermittent connectivity affecting all Dallas nodes

Posted at: 27th September 2018 - 18:24

Thursday, 27 September 2018, 18:24 - We're aware of the issue, and are attempting to follow up with our connectivity provider. Further updates will be posted to this issue as we receive them.
Thursday, 27 September 2018, 18:33 - Our provider has confirmed that this was a misconfigured network-wide-filter applied on our upstream port(s). The rogue change has now been rolled back, services are back online.

We apologize for any inconvenience caused.

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