How can I cancel my service?
Please follow these steps to cancel your service with us:
1. Please login to your account.
2. Click Services item on the menu.
3. Click View Details button for the service that you want to cancel.
4. You'll see Submit Cancellation item in the menu, please click that and write your cancellation reason, choose when you want your service to be cancelled and then submit.
Make sure to cancel your Paypal Subscriptions if you have any.
Can I get a refund?
We offer 3 day money back guarantee for first payment of your first order.If you'd like to apply...
How do I order more IPs?
You can order more IPs by going to your client area and clicking Upgrade/Downgrade item under the...
Why did my Credit Card payment fail?
When our payment processor attempts to charge your card, your card issuing bank provides what is...
How to list my PayPal subscriptions?
Log in to your PayPal account.
Click the My Account tab.
Click the History subtab....
My VPS's status shows as Terminated/Cancelled. Is my data gone?
If you have submitted a cancellation request or failed to pay on time, your VPS may have been...