How can I use the Windows Troubleshooter?

What this is#

An automated checker for Windows VPS connection problems, use it before opening a ticket, because it fixes the common causes on the spot. It's at https://vpsdime.com/wintroubleshooter, or from your client area: Support in the top menu, then "I can't login to Windows VPS". (It's the Windows counterpart of the checks My VPS is Down runs.)

What it does#

1. Pick the VPS you can't reach.

2. It checks three things automatically: the VPS is powered on, Remote Desktop is enabled, and the Administrator password on file works.

3. Then it acts on what it finds:

• All three checks pass: it shows your connection credentials with copy-to-clipboard buttons (IP, Administrator, password), paste them straight into your RDP client, plus links to the per-device connection guides.
• The password on file doesn't work: it offers a reset option on the same page.

If it doesn't solve it#

Finish the flow, it escalates into a support ticket with the diagnostics already attached, which is the fastest route to a useful first reply.

Still need help?#

You can open a support ticket. So we can help on the first reply, it's worth mentioning:

• the VPS hostname or IP,
• what the troubleshooter's checks reported,
• what your RDP client says when you try to connect.

Related questions#

• "How do I use the Windows Troubleshooter?"
• "I can't log in to my Windows VPS, what do I run first?"
• "How do I check whether RDP is enabled?"
• "Where do I reset my Windows VPS password myself?"