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Knowledge Base

Guides and answers for your VPS, the client area, and billing

Account details

What this is

Your profile: the name, email, address, and phone on file, plus a couple of account preferences. Update it at My Account → Account Details (https://vpsdime.com/accountdetails).

Steps

  1. Go to My Account → Account Details.
  2. Change any field you need.
  3. Click Save Changes at the bottom.

What you'll see

The Account Details page with contact fields, Default Billing Contact selector, Newsletter Opt-out checkbox, GST/VAT number fields, and a Save Changes button

  • The usual contact fields: first/last name, company, email, address, city, state, postcode, phone.
  • Default Billing Contact: pick which contact (if you've added any) receives invoices and billing emails. See Contacts & sub-accounts.
  • Newsletter Opt-out: a checkbox to stop marketing/announcement emails. You'll still receive essential account, billing, and service emails.
  • Some fields may appear greyed out / locked. These are set on our side and can't be self-edited.
  • GST Number and VAT Number at the bottom, both optional. Enter either one and it will be shown on your invoices.

Things worth knowing

  • Your email is also where your login codes go. If you change it here, future verification codes and all account emails go to the new address, so make sure it's an inbox you control. See Email login codes.
  • Tax IDs on invoices. Adding your GST Number or VAT Number here makes it show on your future invoices, which is handy for business and tax records. Both are optional. (To have tax removed from a payment, you also enter the number on the payment form at checkout, see Taxes.)
  • Changing your password is a separate page. See Change password.

Troubleshooting

  • A field is greyed out and I can't edit it. That field is locked on our side. Open a ticket and we'll update it for you.
  • "A user already exists with that email address" when I change my email. That email is already on another account. Use a different address, or contact us if you think it's a mistake.
  • I changed my email to the wrong address and now I'm not getting codes/emails. Contact us (below) and we'll help you correct it and regain access.

Still need help?

You can open a support ticket. So we can help on the first reply, it's worth mentioning:

  • the email address on your account,
  • which detail you're trying to change,
  • a screenshot of the screen or any error.
  • "How do I update my account details?"
  • "How do I change my email address?"
  • "How do I stop marketing emails?"
  • "What is a billing contact?"
  • "How do I add my VAT or GST number to my invoices?"
Last reviewed: 2026-07-02

Related articles

Change passwordChange your account password from the client area, when you know your current one.Contacts & sub-accountsAdd other people to your account, as contacts who receive certain emails, and/or as sub-accounts who can sign in with their own login and...Email historyView a log of the emails we've sent to your account (invoices, notices, welcome emails and more), and read any of them.Email login codesThe 6-digit codes VPSDime emails you at sign-in by default, and what to do if one doesn't arrive.

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